HomeAdvisor screened and approved seal

HomeAdvisor Screened & Approved

This service professional has passed the HomeAdvisor screening process.

Learn about our screening process
Learn about our screening process

13 Years In Business

Company Details


5281 West 161st Street,
Brookpark, OH 44142


  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials


Service Details

    Areas of Expertise

    • Vinyl Lined Swimming Pool Install INGROUND POOLS ONLY
    • Vinyl Lined Swimming Pool Repair INGROUND POOLS ONLY
    View All Offerings and Cities Served

    Cost Information

    • Warranty Offered
    • Credit Cards Accepted


    10 Verified Reviews
    • 5
    • 4
    • 3
    • 2
    • 1
    Showing 1-10 of 10 results
    0.50 Swanton, OH

    BUYER BEWARE: Cleveland Aqua Pros is a horrendous company to deal with. Long story short, I signed a contract (and made a 20% down payment) on October 24, 2020, to have an inground pool built by this company in 2021, estimated July 2021. By September 2022 they still could not tell me (when they responded) when they would build my pool. They never built a single thing for my pool. There is not enough space to list all of the failures of this company. If you are considering them, run away, but if you would like to know my full experience, you may e-mail me at [email protected]. They lie, ignore, and cheat all the time. They go months without answering phones, e-mails, or texts. In October of 2021, the owner, Tom, claimed he still hoped to build my pool in 2021. Funny, because they never had the site survey done nor submitted for a permit, let alone registered their business. I even had a certified USPS letter sent requesting work to him which he ignored. In August 2022, he said I was up next, which should be about 3 weeks. 3 weeks came and went, and when I got an answer he said he did not know when he could build it. I fired him and found someone else to build my pool in a month while Cleveland Aqua Pros did nothing for 2 years. I could not have been a better customer. I bought them lunches, gave them gift cards, dropped off chocolate, and did not scream/yell/or anything after all these issues. Still, Tom treated me like garbage and lied and broke his contract with me. This company should be out of business.

    5.0 Chris B. Stow, OH

    Great job on a new pool liner. Took a great amount of attention to detail to make it look as great as it did. Can't wait to do business with them again!

    0.50 Claudia J. Independence, OH


    0.50 Claudia J.


    5.0 Heaven T. South Euclid Oh, OH

    i love it

    0.50 Latisha G. Cleveland, OH

    The company's owner has very poor customer service. They lack communication and they never let you know they're coming.... you'll just wake up to a strange man in your backyard. They never finished the job... they just stop coming.

    Response from Company:

    We try our very best to take care of all of our clients. In this instance we had to make numerous stops to the home due to the poor condition of the pool. We do this on a scheduled route that gives the client a specific day that we will be on the property, But does not give them a time. It is hard to determine what time our technician will arrive to the property. The home owners were new pool owners, And did not realize the amount of work that is involved in treating and cleaning a pool that had not been in operation for quite some time. We found that all of the pool equipment had suffered freeze damage, and needed replaced. This was all replaced at a discount to help out the overwhelmed home owners. After the equipment was replaced we finished opening and clearing the pool for operation. At that point the services we were hired to complete we finished. The pool was completely clean and operational on our final visit.

    4.0 Michael M. Lorain, OH

    They were very patient and answered all of my questions to my satisfaction

    5.0 Stephanie J. Brooklyn Heights, OH

    My husband and I highly recommend Cleveland Aqua Pros. Jim & Tom were great to work with. Project was on budget and ahead of schedule. Plus their customer service is top-notch. We love our pool and spa! Hiring Cleveland Aqua Pros was an excellent decision!!

    5.0 Mary ann L. Lorain, OH

    Very knowledgeable and professional staff. Would definitely recommend


    Cleveland Aqua Pros, LLC
    2016 pool projects
    Holiday Inn painting
    epoxy coating old pool
    new heater motification
    in ground liner
    Aqua Marine pool epoxy
    finished in ground pools

    HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information representations set forth in those profiles as they are self-reported by the Service Professional.

    To find more licensing information for your state, visit our Licensing Requirements page. Note that some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

    Seal of Approval

    What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

    1. Verify Trade License
      HomeAdvisor checks to see if the business carries the appropriate state-level license.
    2. Verify Insurance
      As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
    3. Verification of State Business Filings
      For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
    4. Criminal Records Search
      HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
    5. Sex Offender Search
      We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
    6. Bankruptcy Search
      We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
    7. Legal Search for Civil Judgments
      We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
    8. Liens Search
      We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
    9. Identity Verification (SSN)
      HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
    10. Identity Verification (Reverse Phone Lookup)
      We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.

    NOTE: Member service professional information confirmed as described above may change or expire over time; while HomeAdvisor attempts to maintain accurate and up-to-date information, and confirms changes when notified, we cannot guarantee that profile and screening information is accurate. Therefore, we recommend that before working with a service professional you verify that information presented is still current and/or acceptable to you.
    Please see HomeAdvisor's Terms and Conditions for a full description of how we screen Service Professionals

    **Only for U.S. service professionals

    Final Step - Confirm Your Appointment:

    Confirm your appointment with on , - Change


    By clicking Confirm Appointment, you affirm you have read and agree to the HomeAdvisor Terms & Conditions, and you agree and authorize HomeAdvisor and its affiliates, and their networks of Service Professionals, to deliver marketing calls or texts using automated technology to the number you provided above regarding your project and other home services offers. Consent is not a condition of purchase.