Champion Windows of St. Louis

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70 Years In Business

Company Details

Contact

Serving You Locally
Fenton, MO 63026
www.getchampion.com

Hours

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Achievements

Service Details

    Areas of Expertise

    • Replacements Windows
    • Sunrooms
    • Entry Doors
    View All Offerings and Cities Served

    Ratings

    4.8
    79 Verified Reviews
    • 5
      70
    • 4
      6
    • 3
      1
    • 2
      0
    • 1
      2

    Highly rated for

    • Quality
    • Value
    • Customer Service
    Showing 1-10 of 79 results
    3.5 Trenton W. Ballwin, MO
    7/26/2022

    Fast.

    0.50 David K. O Fallon, IL
    11/17/2021

    Biggest issues: poor communication; did not show on time; did not clean up biohazards properly; broke windows; multiple errors in window measurement; and lack of customer service. Installation: Showed up late each day. They also broke a window in our kids room. Instead of cleaning it right away, they didn't touch it until the installation supervisor came by and my wife asked them to clean up the broken glass. Even then, they didnt pick up all the shards and left blood smears on the window. We had to clean up the rest of the glass and clean the blood smear on the window ourselves because we could not stand the thought of our kids injuring themselves on the broken glass or touching a biohazard or as OSHA defines it as hazardous waste. Also, they broke another window for our garage but instead of re-installing our original unbroken window, they kept the broken window installed. They also mismeasured our basement window, requiring them to re-order the window. So, at the end of the first day of install (was originally told the project would take a couple of hours), it turned into a 2-day install that resulted in 2 broken windows, 1 mismeasured (and not installed) window, blood (hazardous waste) that was not cleaned, a broken window screen, and installers not showing up at the time that they said they would. Re-Install: They came back out a month later to reinstall the mismeasured basement window and the garage window that the installers broke. Both of the windows still did not fit correctly because they were mismeasured again. After the second mismeasurement, the installation manager measured the basement window himself. Another month later, the mismeasured window came in and it was again the wrong size. They did not even bring the garage window because they could not find it in the warehouse. Customer Service. This company has terrible customer service. 1) I  ve tried multiple times to request a call through their web submission page. Got nothing back. I called their National hotline and asked for their managers to call me to help. Got nothing back. I just wanted to let them know what our experience was like so they could make it right. 2) The installation manager told me that he could get me a discount for all the troubles and to **make it right** When the installation manager was messing up, I reached out to his supervisor, the regional installation manager. He told me that it was against company policy to give further discounts and making it right meant that they would come out and ensure the windows were installed correctly. Customer Service. This company has terrible customer service. 1) I have tried multiple times to request a call through their web submission page. Got nothing back. I called their National hotline and asked for their managers to call me to help. Got nothing back. I just wanted to let them know what our experience was like so they could make it right. 2) The installation manager told me that he could get me a discount for all the troubles and to make it right. When the installation manager was messing up, I reached out to his supervisor, the regional installation manager. He told me that it was against company policy to give further discounts and making it right meant that they would come out and ensure the windows were installed correctly. Unacceptable view of making it right... hen we ve had to endure multiple delays due to their multiple demonstrations of incompetence and lack of care by not cleaning up broken glass in our kids room and not cleaning up smeared blood. We are now 3 months, almost 4 months past the original install date and still have a broken garage window and a mismeasured basement window that has yet to be replaced with no updates in sight. Not even the company National Care Center team is doing much about this aside from regurgitating policy and not actually trying to see the problem from the customers stand...

    4.0 Sarah S. St Louis, MO
    12/9/2020

    Still working through the final steps in the process, but so far happy with them.

    4.5 Amy b A. O Fallon, MO
    10/14/2020

    Very pleased with all aspects of the company so far. In fact I was so impressed with their products prices that I added on an additional window and a sliding glass door to my project! They are currently producing my windows and should be installed far before real winter! And they do 90% of the instillation of the windows from the OUTSIDE...which made me feel so much more safe in this time of COVID.

    0.50 Steven H. Saint Charles, MO
    5/30/2020

    From beginning to years after completion dealing with Champion has been nothing but a headache. The communication is horrible and they like to make promises they won't keep. We signed a contract March 2017. They told us work will be done by mid July and that was only if things got really behind. They did not finish until October. Honestly, I would not care if they did a good job. They did not. They did not install insulation initially as per contract. I happened to notice it was missing after 95% of ceiling was installed. They had to come back, take down the ceiling and install it. They had to install footings around and through an existing patio. Their concrete guy didnt include expansion joints. He poured the footings up to the existing patio. As a result, the concrete from the existing patio and the footing cracked substantially in only two years. see pictures. We complained for over one year. They only fixed it after we complained on social media. Their concrete guy spread concrete from the footings over our existing aggregate concrete patio. Just in the area next to the footing. I have no idea why. No one in their right mind would. He let it dry that way and it looked absurdly bad. He had to come back and chip a lot of it away but to this day it remains screwed up. Concrete guy used dirt piles to secure the forms for the footings. This is only a big deal because the area he piled up the dirt was landscape rock beds. After leaving the piles there for a couple of weeks through several storms, the dirt turned to mud. I no longer have rock beds in those areas. Its some rock caked with a lot of mud. While taking down the old screened patio, they ran straps over our new roof to hold it down. Where the straps pulled down, it tore though the shingles. See pictures. Their salesman told me they do not use subcontractors. The first person to show up was the concrete guy. He was a subcontractor. They regularly ignored design decisions that were in the original instructions and design. The outdoor electrical outlet they used during the installation didn't work after they finished. It took 2 years for them to fix it. They only fixed it after we started complaining on social media. Two years after completion I found screws they installed protruding through my roof. A row of screws about every one foot. I have pictures in other reviews. They agreed to reimburse me if I paid my roofer to fix it. Later Champion refused to reimburse the expense.

    5.0 Rose A. Saint Louis, MO
    4/6/2020

    Champion came out to start the project sooner than anticipated, which made me very happy. I wanted the job done before mid spring and they were able to accomplish that. The crew was so dedicated to my project. During the project Ben and Frank did an excellent job of communicating and explaining the process. They answered my questions in a very timely manner. The crew was very respectful of my property and did a great job cleaning up. They did trample on some of my plants around the deck, but it could be prevented due to where they had to work. I happy to say that the plants are coming back. No harm no foul. They were done way before scheduled and the end result, well I couldn't be more pleased. I will hire them again for other projects and will recommend their services to family and friends.

    5.0 Linda S. Loudon, TN
    4/1/2019

    Beautiful windows makes a real difference.

    5.0 Melissa K. Knoxville, TN
    8/16/2018

    The new roof over our back porch looks like its been there all along. Great customer service and quality work!

    4.0 Randy S. Hampton, GA
    1/25/2018

    Great price

    5.0 Sandy J. Bonaire, GA
    1/22/2018

    The project is not complete so as for quality of work I am rating the preliminary tasks to prepare for installation

    Photos

    Champion Windows of St. Louis
    5
    Replacement Windows
    3
    Sunrooms
    4
    Siding

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