Bath Remodel By Capital

Very professional start to finish

Customer service is practically nonexistent. For a company that prides themselves on offering great customer service to clients, I felt they were severely lacking. The actual quality of the work looks good to me (as Im not an expert on roofing obviously), but the entire process was a headache. If you bring up any concerns, you are met with condescending remarks and screenshots of fine print in the contract that absolves them of any personal accountability for anything. The company talks highly of themselves and how they do not upcharge/upsell products but they absolutely do and get different answers from different people in different department - I.e. one tells you;It was supposed to be x dollars but I gave you a discount on this additional work; while another will explain an invoice showing no discount at all and try to justify overcharging on a project thats already costing you $21k. Will not use this company again.

They showed up on schedule and worked three days in a row to complete the job. I also received gutters. They left the property clean. Thank you, for a job well done.

Save your money and hire someone else.

I donâ t like to post negative reviews but our patience has been exhausted with no end in sight. I cannot recommend Capital Construction. We contracted with them in May 2023 for an exterior paint job, gutters, and re-shingling a bulkhead. We are in month 5 with no communication or timeline for completion. The following jobs on our contract remain outstanding: 1. Nails sticking out on the interior of our bulkhead, a safety hazard; 2. No gutters installed on our house, which has lead to water leaking in our basement during this rainy summer; and 3. A pile of project waste in our yard as winter approaches (also a safety hazard, once it snows). We were not given the communication we were promised. We have no idea why the remaining components of our contract cannot be completed in a timely manner. Trying to contact customer service or the project manager is like banging our heads against the wall. We were patient given the humidity and rain of the summer, but we now feel we have no other recourse but to file a BBB complaint.

Jim Sakos did a great job with paint- very professional

We ate very happy with them Higley recommend.

The salesman was great, very professional and a nice guy. The office staff is another issue. Sent multiple emails just to get updates to my installation schedule. Emails were not returned. Questions were not answered. I was told 6 to 8 weeks from start to finish. Entire project took 3 1/2 months. Unacceptable. Once they put a project manager on board, Scott, the project went better. Scott is a very good communicator. The impression of the company is that they took on too much work and didn't have the staff to cover the work. Communication with the customer needs to be much better, after all, the customer is paying the bills. One of their office staff told me he would get back to me with a schedule. Never heard a word from the guy.

Capital Construction did none of the work! I knew that the windows were being manufactured by Alside Windows but I didnâ t know that Alside would be contracting to an independent company to install them. I have to wonder what I needed Capital for!

Overall the process went smoothly. There are a lot of people involved - one person does estimates, one is the project manager, one does customer service., etc. The price was high and I expect that was largely due to all of the overhead and people involved. They use subcontractors to complete the work. The work was completed in a timely manner and done well for the most part. Any issues that came up were resolved relatively quickly. I would have liked a little more attention to detail, but we are very happy with the finished product.