Anthony & Sylvan Pools

A long time ago.

A long time ago.

Best of the best. Our pool is 25 years old and three years ago AnthonySylvan did an entire rework. Last week we had a problem with our plaster in one small section of our baby pool and even though out of warranty item they came today and fixed our plaster and we are up and running again. Awesome customer support

Brian Reaves is my service technician and does an excellent job each week keeping my pool clean and chemically balanced. Brian is very personable and conscientious and takes great pride in his work.

Brian Reaves is my service technician and does an excellent job each week keeping my pool clean and chemically balanced. Brian is very personable and conscientious and takes great pride in his work.

Please do your research and check Anthony Sylvans reviews on BBB and social media. We chose Anthony Sylvan to build our inground pool because we wanted a company that would warrant their work and be in business for years to come. Our pool was completed in June 2016. Within 11 months a rebar bleed appeared in our deep-end. Since then, our nightmare with their customer service team begun. Throughout our 6 years we’ve had 5 rebar bleeds in various spots of our pool. We’ve decided to consult three swimming pool contractors about our situation and all three said the issue will likely continue to occur each year due to the pool shell being improperly installed. All three companies explained that the only way to correctly address the continual rebar bleed issue is to remove any exposed rebar, apply a waterproofing bonding agent to the entire pool then replaster. I did some research online and found the same solution. With this being the 3rd time, I’ve had to contact the warranty department I reached out to my previous contact and as expected he ignored my email. I opened a warranty claim and the general manager of the Mid-Atlantic region reached out to me. When he spoke to me about my issue his response was “your plaster is no longer within the warranty period. However, we are willing to fix the new bleed as a customer service gesture. You would be responsible for refilling the pool water, but we are happy to plaster over the affected area if you would like”. Since this is our 5th bleed and we’ve been down this road before, I let the manager know that my concern is that we cannot know where all the possible future bleeds could be located as well as it would be unsightly. He told me that if I changed my mind to reach out to him. This is not the type of craftsmanship or customer service I’d expect out of a company who prides themselves on 75 years of service and “Built for Life”. We now have to get another contractor to resurface our 6-year-old pool for $12k and hope that the courts will hold Anthony & Sylvan accountable to recoup the costs.

A&S subcontracts nearly every step of the installation and takes no responsibility for their contractors. Decking contractors failed inspection and had to redo decking twice, mediated by customer, not A&S. Raypack heater never had connectivity to Jandy wireless system. A&S took no responsibility for issue and gave up, leaving customer with defective product. Never saw sales representative after breaking ground. Update: Could not edit previous review, so posting update: Had issues w/ heater and customer service was quick to respond and remedy. Provided name and direct line so I could contact in the future. Appreciate the attention to customer's needs.

The end product is better than what we envisioned.

The build timeframe met our expectations and the subcontractors were professional and highly skilled. Our salesperson and project manager were responsive and knowledgeable throughout. Our end result was gorgeous! We did pay a lot extra for excavation that likely could have been done more cost-effectively and our plaster could have had a more consistent color on the end result. All in all, there’s never been a busier or more expensive time to buy a pool, and Anthony & Sylvan did a great job and I would recommend them.