AccuLevel, Inc. - Rochelle

Terrible experience with this company that ended up costing us more time and money. The sales people were great and on time and sent a quote very quickly. That is where the positive experiences ended. On the day of the project, the team showed up late. They couldn't complete the project that day (we asked multiple times to see the timeline of this project) and had to return after the weekend. The work failed inspection twice for "poor workmanship" according to the city inspector. The company wasn't responsive at all to us trying to get the work completed. The work that was started in November was finally finished in December and we just had our third inspection (where it finally passed) in March. I had to call to schedule the inspection myself as I waited for several weeks for the company to do so (after confirming on a call that they would schedule the inspection- they never called the inspector). I'm still waiting for someone to respond to my emails/follow up calls.

The job got completed but it wasn’t repaired the way it was originally quoted. The financing offers they had were very helpful to budget for this project.

The guys that showed up were actually quite nice. They looked at the project, one of the guys showed some concern (about what I don't know) He said he was going to make a phonecall, and when he came back from the truck he said that they couldn't do the job. He said I needed to contact the company --

hired the company Level patio concrete and stairs. The job is not completed. He has not heard from the company.

They did waterproofing they installed the water drainage system to sump pump and the very next morning we had water in our basement That would be of concern but it took them from July 28 till August 6th to send anyone out to check after we called to tell them what happened. They told us two times that they would come and then cancel. There is even more on the negative side. please do not hire them.

Good communication and completion of work

My job was complicated but good result

We are devastated 100% and will never recommend this company. Our house has been torn up as we've been living in our kitchen downstairs as our living room has been torn out as they were fixing the middle center beam wall and ran into complications with air ducts. The they halted the project to try to figure out what they could do next on March 29th. It became extreme lack of communication and no responses after we had were no showed two weeks in a row by their manager who is coming to tell us the next step of what they thought we could do. As we left messages on that Monday after the supposed manager no showed us two Saturdays in a row they never called back until we called again and again then it constantly became ghosting from their end. I called two weeks ago,,No one ever called us back. my husband text the manager on Monday and I called this morning and talked to a woman as she submitted all this. I feel like we have been more than patient as we have been living since the end of March with no living room and living in our bedrooms upstairs and only in our kitchen. They are supposedly a family, caring and ran business and obviously are none of these. We are mind blown and left hanging as they did not respond when I called this morning and submitted all of these details but to only send an email this evening saying they cannot do this project anymore as we just mailed in a check to start this part of the project again as we've already paid a huge amount for the other part, they are extremely unprofessional, negligence to the extreme. I cannot even believe this and we have no clue what to do next as our house is torn up and they ditched us! We never fathomed to be in the stance after spending a very big amount of money at the start of this. Now we are left just hanging and they could not even have the decency to respond to the text messages and phone calls and now to send an email and not even call and explain things extremely,, unprofessional,uncalled for and we are now feeling lost after 3 months of waiting. I cannot even believe looking at their website for what they say, and how they truly do business,, there is definitely no guarantee and they do not care at all obviously.

Completed project on time

Sales and service were excellent although the job was not completed on the date as promised. Was told the delay was due to a problem securing the permit however I was able to verify by a call to our village that the permit had been faxed to the company prior to the original work date. My only real disappointment was that when the Company replaced three window wells it did not include providing the covers.