ARS / Rescue Rooter Charleston

They perform not necessary work to get your money. After several try the bill went 855 $ and they fix leak and refill the AC . I have to pay for several different try to fix it . They start low and add more and more work and money . They have satisfaction guaranty or money back ,but this do not work it is just a slogan to get you in .Do not recommend. Stay away from them

The technician was very polite and explained everything to me as he went along.

I purchased an AC and tune up and from the kiosk in Home Depot, delivered by ARS\Rescue Rooter and could not t have regretted it more. The person that showed up proceeded to rip the mastic and tape away from the neck both of my air handlers after doubling the price and didn't replace the tape letting cold air leak into my attic and closet. When they are checked and the compressors outside, they let a ton of Freon just escape while they dropped the tool to check the pressure and when asked if they are going to replace the Freon, he said its not included with a and tune up and which I asked what was included and he said a system check and that and it. Imagine if you asked for a tune up by your car mechanic, he inspects the car, breaks the car and doubles the price. The and tune up and which came back that both systems are fine, apparently means that they are going damage your system in hopes that you will pay them to fix it. The first time I used the downstairs AC after the tune up, the compressor would not crank, I wonder if it being low on Freon could be the problem? No response from home depot, ARS or the person they told me to call (his voice mail is full, I can imagine why). I am now on the hook to have my previously working AC units fixed and after calling 3 times decided to leave this review. What a scam.

They are first class.

They were fast, efficient and very courteous. Would definitely highly recommend them!

very professional and polite

left a mess--- said it would take 6 hours-- took 9:30am to 9:30pm

ARS representatives were very professional and extremely knowledgeable about the product. On time and very helpful.

helped with financing, great work overall!

They hid my review on facebook.. so I'm going to continue to post my experience to every media. Install start 6/21/17 with constant issues. 6/26 the supposedly finished but condenser still failed to work properly after 3 visits. Person sent for installation refused to listen. They cut holes in walls that weren't required due to being able to remove sheetrock. Proceeded to tell me that they required cutting holes for the new duct work because they could not remove the old ducts due to sprayed insulation. (False) Tech cut holes in the floor wherever he wanted at first without asking approval of position. Installed new air supplys to each of the new holes and refused to listen on the screw size and how the duct should sit in the hole. My vents now have scratches on them due to said screw size. Two of the air supplies do not even work because of the way they routed the air supplies from the plennum box they created for duct work. The install person then proceeded to tell me he has to install a fan to push the air to those two ducts and I'll have to get a quote and pay for that as well. (Air flow possible before and not furthest ducts from air handler) Quote from the company was incredibly high compared to actual material cost / labor required. Current status.. 2.5 ton 15 seer handler w/ heat pump and condenser that is extremely loud when on (air handler has a sucking air noise), makeshift duct work that I personally could have done better on (actually tied up per code now), air supplies that could be acquired at lowes still not properly attached at floor holes, extra holes in the floor from previous ducts, and sheetrock laying against a wall that has been cut. $9000 later.. said energy efficient and quiet system I wouldn't have to worry anything about has become an annoyance. Air professional was polite and stern. Workers weren't worth dealing with. They definitely wont tell you what you need to know about ac units or quoting prices before hand. 15 seer is standard now.. just not enforced. Air handler w/ heat pump and condenser was found online for $2000. R6 air supplys are on lowes for $50 Average cost of supplies for job was around $4000.. labor definitely wasn't $5000.