5 Star Windows and Doors

I first called in late June, got a quote, and completed the paperwork the same day. It took a while for someone to come measure, but when he did, he was polite and efficient. After that, communication was poor?I had to call for updates multiple times, and when I was told I would get a call back, it never happened. My install was scheduled for August 1st. I took time off work and waited during the scheduled window (9:30?10:30), but no one showed up. When I called, I was told the scheduler was out sick and the crew had a flat tire. I?m not sure when or if I would have been notified if I hadn?t called. They asked to reschedule for the next morning, but again showed up late, at 10:20, and the crew seemed unfamiliar with my job. They called the day after, couldn't answer my question about when the check would be cashed, and AGAIN did not call back as promised. Unprofessional and bad communication all around.

We love our windows. We had a mix up but they made it right. Our installer Brit was amazing and he went the extra mile to make two of the windows on our 100+ year old home work. They are beautiful.

They did a great job!

I cannot speak highly enough of 5 Star Kitchen and Bath. From the moment we engaged with them the experience was nothing short of exceptional. Tim, our salesman, was not only incredibly knowledgeable but also went above and beyond to guide us through the entire process. His patience and willingness to accommodate our changing plans, along with his multiple visits to our home set the tone for the outstanding service to come. Donnie the project manager was phenomenal. He made multiple trips to our home to oversee the project's progress and ensure everything was done correctly. His attention to detail and commitment to excellence were evident throughout. The communication from their office was outstanding. They kept us informed at every stage, ensuring that we were never left in the dark about the project's status. This level of transparency and consistent updates greatly contributed to our peace of mind. The entire team of installers and workers were not only highly skilled but also incredibly respectful and kind. Their professionalism shone through, making the entire process smooth and enjoyable. When it came time to settle the bill we were more than happy to do so. The final outcome surpassed our expectations, delivering precisely what we had envisioned, if not better. Overall, 5 Star Kitchen and Bath deserves every bit of their name. Their commitment to quality work, exceptional communication, and dedicated team make them a standout choice for any renovation project. I wholeheartedly recommend them to anyone seeking a seamless and top-notch experience. Five stars across the board!

They're handyman workers, they're nice people but not professional installers. The work was low class and not worth the money! I would not recommend them! The quality of work they do is just not good. I still have stuff that needs to be corrected 6 months later.. And I really don't want them back!

Communication was bad, quality is worse I would have been better off learning from youtube and doing it myself. Overpriced for cheap materials used.when the ceiling flooded below from improper drain install it took weeks to get someone to repair the ceiling drywall and a few days to get the drain fixed in my 1 bath condo. Didnâ t fix all of it just the initially visible water damaged as the water ran along the drywall seems creating bubbles or cracks I should have gone after them for this as my leather couch also got water damage and drywall debris but the hassle wasnâ t worth fixing myself. Have them now 4 years later spamming me with calls 4 days a week in guessing phishing for positive reviews. If you plan on using them take their quote cut it in half and bring your own materials. And have insurance/ labor contract standards written in

Debra was the most professional and kind sales rep I have ever met in my life. I would give her a 100 stars if I could

Kim was very helpful at creating drawings and very patient as we picked out different options as there are many when choosing a kitchen and bathroom. Fun to work with and made the process enjoyable

Kim came out and was a great communicator, looking forward to seeing the quote

The installers were right on time and did a professional installation. We are very happy with how it turned out