Water Damage Restoration Services in Palatine, IL

"Great Job. Will use again."

"Mastercat successfully remediated our mold problem in several vents throughout our home, and a spot on our basement wall. We had ill-fitting vent covers which they also replaced - cut to size and painted to match. I was also given advice on how to prevent mold in the future which includes duct cleaning and simply repositioning some furniture and a humidifier. We also hired them in 2019 to remove mold after a basement flood. They cut out some drywall, and we haven?t had problems since. Mastercat was responsive to my request for a quote. They replied to me, came to assess AND completed work all in the same week. A team of 2 worked in our home and the job was completed in about half a day. They were efficient, thorough, and cleaned up after. They do honest work and the quote did not increase much, and when I was asked about replacing vent covers, they researched cost and asked me to approve before purchasing. I would absolutely hire them again but hope I don?t have to!"

"Gilbert installed a new bathroom vanity for us today, and we could not be happier with his work! From our first communication, he was responsive and thorough, providing a clear estimate and answering all our questions. He communicated effectively throughout the process and handled unexpected challenges with professionalism and ease. Gilbert attention to detail was evident, and he left the space clean and tidy when the job was done. We are already planning to use him for additional projects soon. If you are looking for someone knowledgeable, reliable, and skilled, Gilbert is your guy! Highly recommend!"

"After I had a fire at my house, On-Call Restoration provided invaluable assistance with my insurance claim, guiding me through the entire process. They took care of all the cleanup, removing debris and addressing the damage left behind by the fire. Using professional drying equipment, they worked quick & efficiently to ensure that everything, from the structure to my personal belongings, was thoroughly dried, cleaned and restored. They also removed all traces of smoke, and rant tests in my home to make sure this wouldnâ t be a problem down the line, which was a huge relief. The team went above and beyond by repainting my walls and replacing the flooring, making the house look as good as it was before all of this happened. Their attention to detail and dedication was truly impressive, and I couldn't have asked for a better team to handle such a difficult situation. Finally, the best part of working with them was their communication with us- there was never a moment through the process where I wasnâ t sure what was going on and what to expect. Couldnâ t recommend this team enough."

"Simply put, you will NOT find a better, more honest, more helpful, more easy-to-work-with, reasonably priced contractor than John Lee and his crew at J & K Home Improvement & Restoration! We had a "complicated" set of circumstances when our home was damaged by a storm, last winter. The insurance company sent out an estimator to assess the damage and, after the company recommended J & K Home Improvement & Restoration, I was introduced to John Lee. I eventually learned that John also does estimates for a variety of insurance companies (because his company is so well regarded), and he patiently listened as I described the nuances associated with our house. During our initial consultation, he was able to clearly describe all of the steps that would be necessary and answer all of our questions. Long story short, not only was John able to address EVERY single concern and request that we had regarding the eventual repairs to the house (including roof, siding, and a window upgrade that would have cost much more if we had done it at a later time), but he spent plenty of extra time making sure that everything we had talked about was addressed to our 100% satisfaction! He was also able to persuade the insurance company to cover more complete repairs than was originally specified by the first adjuster! In addition, when we had an electrical "hiccup" associated with all the pounding on the walls, John quickly sent an expert electrician to locate and correct the problem. He absolutely could have passed those charges on to us because the failure wasn't due to any mistake on the part of his crew but, instead, he picked up the unanticipated expense himself. It was truly a pleasure to work with John! He made a difficult situation as easy to manage as possible, and we would strongly recommend J & K Home Improvement & Restoration to anyone who wants to hire a quality contractor that stands behind their work and well-earned reputation!"

"You will not be disappointed! John is so good at what he does. High quality service!"

"Josh did a great job cleaning everything up with the mold as far as I can see in the pictures!"

"Whole House Cleaning did a good job. James took the time to look at the areas that were a problem and corrected them."

"The job was done in a timely manner and to my satfacation"