Heat Pump Repair Services in Newport, RI

"I called MTS to give me an estimate for doing routine annual maintenance on my friend's boiler. As it was already after normal business hours, I believe it was the owner, Kyle Larsen, who answered the call. He answered all my questions, and said he could have someone out the next morning, which I agreed to. His technicians came out, inspected the unit, and asked what I wanted to do. I told them to go ahead and do the cleaning, as agreed, which they did. They kept me informed about what they were doing, their experience with the particular unit, etc. When the cleaning was done, the unit would not fire up, and kept giving an error signal. After troubleshooting it, they consulted the owner who came out himself, to check the unit out, after having picked up the suspected bad blower. After verifying that the original blower was, in fact, bad, he directed his team to go ahead and replace the unit. Noticing that there was another component which was visibly deteriorated (and having previously been told that this part frequently was the cause of failures on this particular model), he checked with his parts supplier to see if it was available, in stock. When it was, he suggested that we replace this part, as well, even though it would take another 11/2 - 2 hrs just to get the part. He then negotiated a very reasonable total cost for the service, which I readily agreed to. He and his team were professional, knowledgeable, and went well beyond standards of service that I would normally expect. I would highly recommend them to anyone needing any type of service they provide, and would certainly plan on using them myself in the future."

"These guys are great."

"My central A/C failed during this heat wave. After numerous calls to companies having to leave messages, not answering the phone, having to wait two weeks for service or companies not taking new customers, I finally found Rodney owner of RJP HVAC. He answered the phone himself, and told me he could be at my house in two hours! I received a text when he was on his way and promptly arrived. He quickly diagnosed the problem, explained what he could do to fix it and gave me a price which was surprisingly reasonable. I gave him the go ahead and he fixed the issue within the hour. He is very friendly and professional. I highly recommend him and will call him for all my HVAC needs going forward."

About us: "Gem Plumbing and Heating is dedicated to providing our customers with the best quality and craftsmanship. We are here to build relationships with our customers and communities and to provide our employees with a great place to work. We look forward to working with you!"