Small & Major Appliance Services in Wylie, TX

"Fast service. Honest and professional."

"Team Enoch was great. When I put out the request on HomeAdvisor I already had some quotes from a couple local companies I had found elsewhere but wanted some more options. The owner of Team Enoch called me minutes after I put the request in (in the evening I might add) and was really informative and helpful answering questions. I received a prompt proposal from them with multiple system options and add on options. I actually went higher than I was expecting as it just seemed to make the most sense. Installation was a full day and when everything was done the house was cooling nice and fast on both floors. Now, we did have an issue where the upstairs system kept failing. They came out about four times total over a two month span to try to figure out the issue. During that time I had to manually reset the system probably a dozen times by pulling the breaker outside and letting the system restart. I wasn't thrilled about having my new system going down like that and it not being a quick fix. But here's the main point. I knew they were trying to figure out what was causing it and the customer service was pretty good the whole time. Finally at the end of about two months one of the techs who came out diagnosed the outside compressor motor as faulty and promptly replaced it. So far, that looks to have done the trick. The most important thing to realize is that sometimes things go wrong no matter how well the installation went. What differentiates a great company from a bad one is how they handle themselves during these issues. They didn't give up, they kept trying to figure out what was wrong, and I appreciated the effort and would highly recommend Team Enoch because of the way they handled this after installation issue."

"Get job done and charge reasonable."

"He does excellent work. If you have a problem, he will come back and not charge you. All my friends were in awe with him. His wife answers the phone and she's absolutely lovely and caring. You'll be very fortunate to use him for his work. Always go to Charles."

"Very informative with any questions I had, and had excellent feedback."

"The tech was on time, courteous and seemed to know by the symptoms what was wrong with the unit. It was also fixed quickly partly because he had the parts onhand."

"They did a great job installing our new furnace and air conditioner. Very professional and courteous. They were an hour late getting to our house for the install and we understand that happens. It would have been nice if they would have notified us. All and all, satisfied with the work."

"Very knowledgeable. Completed the job quickly. Very friendly and good prices."

"On time, courteous, respectful, friendly. Both men were on their A-game, performed check-up on both outside heatpump and attic air handler. I was a former customer of Baker Bros. on their monthly "family plan", and they always found something wrong to "jack-up" the bill. Just something about young techs on commission and honesty. I think the temptation to be greedy is just too great."