Pool Cover Services in Snohomish, WA

"My pool was such a gross mess. Trying to maintain a farm for the first time and never owning a pool before either, it was such an overwhelming task for me to learn how to keep a pool. It didnâ t help every year that something would break and past pool people would take advantage of the fact that I didnâ t have any knowledge about pools and overcharge me for fixing them or replacing parts that I didnâ t need or couldnâ t use. It was just one thing after another in order for me to get this pool running, so I ended up trying to dig my head in the sand about it. I hoped to get it filled with dirt or leave it empty, but Hugo informed me of the problematic issues of doing those things. Before Castle Pools, no one else would touch it. As soon as I mentioned it was green, every pool company would back pedal and tell me they were too busy. I didnâ t realize there was a certain time of the year youâ re supposed to have your pools done and apparently calling in May was too late in the season. But Hugo and Brenda were the only pool company who were willing to help me. Never once did they make me feel like I was a terrible pool owner or like I had done something wrong or out of the ordinary. They basically told me donâ t worry, we got this, so you wonâ t have to! What a relief and I felt like a ton of bricks had been lifted off my to do list. They have a full clientele and I didnâ t realize this, but they still made it a point to come after their normal business hours to check on the progress as we were emptying out the pool and refilling it. It went from being a pond housing a village of thousands of frogs and salamanders to being a crystal clear, working pool again. It took two and a half days of pumping it out and another day of pressure washing and pumping, and 4 days of filling with water, but it actually is a luxury I will get to use now! I have lived here for over four years and Iâ ve never once been able to use my pool! Aside from the great care they have given our pool, Hugo and Brenda are also just genuinely good people. They have a great energy about them, are friendly, reassuring, and reliable. They communicate well and always came when they said they would. A big huge thumbs up for them! Thank you Castle Pools and Spa! Thank you Hugo and Brenda!"