Georgetown Awnings, LLC

I put in a request through Angi's for Awning services. Shortly thereafter, I received a call from Eric (806)252-1434 of Central Texas Awning stating that he had seen the request and was calling to inquire about the project. I informed him, about it as well as sent pictures to him which he stated that Central Texas could do the project, for he has been doing this for over 40 years. We set up an appointment at 10:30 a.m. for him to come to physically to look and determine if the frame also needed replacing. He would have the office email me the Invoice contract, and he would collect the deposit when he came. On the appointment date at 10:30, another gentleman came, named Tod or Tory (512)639-6017) ? He said that Eric was tied up in traffic and asked him to come. He looked at the awning, asking questions about how old it was and said the frame looked fine. He would come the next day or so to remove the fabric so that they will be able to match it and the design. Reiterating the length of time it would take them to receive the materials, for the seamstress to sew and design before returning to install. He (Todd/Tory) said he would email me some color samples to best match the current awning. It all sounded legit so I gave them the deposit. After his leaving, I began to have some not-so-easy feelings about this when I noticed the card he gave me, didn't have his name on it. The numbers noted on the card didn't go through. The number he wrote on the card did but said the user had not set up voicemail. Two days later, I called the number again, he answered and wanted to know who was calling and then he recognized my voice and asked if this was Mr. Horace, I told him yes, and he apologize that he had forgotten to email me the sample colors and would do that as soon as he got back to the office. and that the office wpi;d send acknowledgment of deposit receipt. The email came denoting the deposit of 800.00 (which was the same document I had received before the appointment. 2-3 days, still no email with sample colors received. To date, no one has responded to my calls or texts, or emails. I have the invoice contract that they sent but don't know how to attach to this document. I can forward it to this email address.

I hired company 12/12/24. Stated he would get on it immediately and that his workers haven't had work and need money for Christmas I paid him 15k, the total amount of estimate to bless his workers. This was a Thursday said they would start on Tuesday 12/17. Didn't show didn't call. Wednesday i called and he said his men want to wait until after the holidays. January came and two men came and demolished my old carport -this left the building the carport was attached to exposed. Then almost every 2 weeks they nex next Tuesday - then weather was freezing. So a few weeks later said next Tuesday, but it rained. Again no communication. I called and he said everyone has been sick with the flu, the buzz the crew leaders wife was ver ill so he handed the job over to Dam Danny - he came out and said he would start next week, this was a few weeks ago. My final communication was last Friday when I requested a refund so I could hire someone else to do the job. Danny said he would inform mgr and they would get back to me - still waiting.

I wanted to share my experience with Georgetown Awnings. These guys did a commercial job for me when i was in a pinch and needed work done fast. I needed awnings and a metal building put up and they delivered great service. Not only did they get me a quote the same day, they also met me the next day on site. I had a budget in hand already and they worked with me to meet my budget plans. I want to say thank you to the owner and their crew, and the least I can do is share my experience on here. Previously I had seen some not so great reviews down below, i brought up my concern and heard their side of the story. I'm glad i did. So here is my review, thank you Georgetown awnings & Team!!

After first call, and visit , deposit paid, I have had two start dates promised. With a promise of a call each week while waiting to let me know where my material is and how soon it would be. After calling 3 times, I had a visit by the owner with a possible start date and guarantee start date, it is 11:00 AM on the start date no crew, no call. I cannot comment on materials or labor quality because I have not received any. I don?t feel that it is my responsibility to call them again. If no show/no call by COB today I will be requesting my deposit back.

Excelent

They do not return phone calls. There issues with the job. If they would have done it right the first time I would not have to call them back! They have a 40 year warranty they do not honor the warranty because they do not come back.

The company asked for half up front, and by a year and a half later never got started on the project. Customer service lines are often just not working and when I do get through they just lie about getting started or giving my money back. The one time they did show up to remove an existing structure they destroyed some of my property and never properly repaired it. Total horrorshow of a company, avoid at all costs.

Late but good work

Owner was very patient and determined to fix my motorized awning problem for me. He did!

I needed a front and back window awning replaced at my house. Georgetown Awning walked me through the process and installed the awning in a timely manner. There was a misunderstanding with the order, and they were professional, patient, and prioritized my customer happiness to ensure we reached a mutually agreed solution. I am happy with the product and service provided, and recommend them to anyone looking to get awnings installed or replaced at their residence.