Alexander Home Improvement

I wanted to fix my washer and dryer. He said it was old and recommended replacing it. He said he had new and refurbished. We opted for the refurbished. He also charged us for installation. Since the first day it gave me trouble. we called him back and asked for it to be replaced. He refused and said I told you it was used. I told him I would rather just not deal with something that gives trouble from day 1. I wanted the new one instead. He said he would need to charge me to re-install the new one disconnect the old one and deliver the new one. I informed him it was not my fault it did not work. His installation price was $500 bucks. I did not mind paying an additional 100 or 200 but 500 twice for installation was steep. I told him I did not buy the machine and have him install. He sold me the machines and installed it so I could not be penalized for the washer not working. Besides that I had the hoses to the washer already installed and the vent for the dryer. So he really charged me for just connecting those hoses onto the new one. His customer service started out great. He was helpful at the beginning but when the machine did not work and I did not want it anymore his customer service went out the window. I was forced to pay the additional installation and delivery and pickup of the used ones he brought the first time. I found it to be unfair and a robbery. Had he brought me the new machines and charged me a small fair fee for his troubles I would have been okay but he opted to be a bully because he knew he had us in a bind. We just wanted out of that headache so we just paid. Happy to say the new machine works great but, In the end I just did not like the way he handled the customer service of the product he first sold us.

Punctual and very professional

Xavier did a great job especially after our old pipes threw a curve ball at him. He was quick to respond and was very professional.

Xavier was very professional, punctual and courteous! He did a great job!

Xavier was quick to respond. Very professional and warm!

Decent repair

Xavier was very professional and very good at his job. I would definitely recommend his services.

The experience was good !ð ð ð

I hired him to paint my deck and replace some rotting wood. Within two days I had a chip in the paint and after further investigating my deck closely, Six wooden side polls were completely rotted and he did not replace them he just painted over them. This makes me nervous because it compromises the dexterity of the deck. I have quoted him and he said he was going to be back to check and now he is not returning my phone calls.

Ok