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Learn about our screening process83% Recommended
11 Years In Business
Company Details
Hours
- Mon: Open 24 Hours
- Tue: Open 24 Hours
- Wed: Open 24 Hours
- Thu: Open 24 Hours
- Fri: Open 24 Hours
- Sat: Open 24 Hours
- Sun: Open 24 Hours
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Achievements
Service Details
Areas of Expertise
- Tile Install - Natural stone, ceramic, porcelain, backsplashes, and vinyl
- Wood flooring Install - Hardwood engineered, and Solid hardwood
- Custom built shower systems, Bathroom and Kitchen Remodels.
- Interior Trim and Wood Restoration, interior staircase and railings install and repair
- Refinish - Solid and engineered Hardwood, Cabinets, and Moldings. Fireplace mantels and moldings
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Deals
Cost Information
- Warranty Offered
- Trip Charge May Apply
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Reviews
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Showing 1-10 of 29 results
5.0
James R.
Kingsport, TN
4/7/2024
This company exceeded all expectations! The owner and Master floor Craftsman came to the house and did a great job! He exceeded all expectations! Professionalism, knowledge about tools and wood being used exceeded all expectations! He was very prideful and professional with his work with replacing damaged 85-year-old Oak flooring in the living room. The outcome exceeded our expectations! I will be hiring him for other projects! Worth every penny!
5.0
Janet S.
Piney Flats, TN
4/1/2024
Very friendly and professional. We were very please with there work and the price.
5.0
Susan W.
Jonesborough, TN
10/13/2022
He was vey professional, gave me a fair price and the quality of his work was excellent!
5.0
Helen B.
Greeneville, TN
10/13/2022
Randall estimate was less than competitor, he was able to perform the job a week earlier than competitor ( critical because we wanted done before furniture was delivered.) He meticulously cleaned up every day. He was professional, kind, respectful and was great with our pets! Would hire again without reservation!
5.0
Jennifer L.
Johnson City, TN
9/10/2022
Very happy with the work done! They came daily until the job was done and did a great job!
1.0
Cathy B.
Erwin, TN
1/4/2022
I don't even know where to begin with the debacle of work the owner Randall did at my home. Randall was hired after supplying a detailed contract of what the job would entail. The ONLY thing that was done according to his contract is he got paid EVERYTIME he ask me for a draw. I was so foolish to believe this man I even paid him in full before he finished my job. His last request for money came in the form of "do u trust me" What kind of professional question is that. Apparently I did trust him. He got paid in full and I never got my job finished. That was in Oct. In November he finally agreed to reimburse me for the unfinished work. It is now Jan and I have not been reimbursed for a job that this contractor began, changed the entire contract scope of work and stole my money. Randall was very unprofessional in his conversations about his prior jobs and how most of the men he did jobs for were threatened by him because their wives were physically attracted to him. His unprofessional conversation and lack of integrity to make his work right was unnerving and quite frankly repulsive and scary. My job began in Oct. It's now January. Randall has yet to do what he was paid for. I waited to write this review in hopes he would rectify the mess he created in my home. I would not trust his work ethic or his conduct as a man with female home owners. In my many attempts to contact Randall I would be ignored or hung up on. As I write this I can not believe there are people who own businesses and won't do what they say they will but will still take your money. My 1ST mistake was not verifying his references. In an after the fact investigation it appears I'm not the only customer that couldn't get my job finished by Randall. Beware of this company
Response from Company:
I have never made an inflammatory comment about a customer. This one almost fits the bill for one that deserves it. First off, to my customers of many years, all one has to do is look at the majority of my reviews on here to understand how good my integrity is! They speak for themselves. Second of all, I could not understand why 6 other contractors refused to work with this woman. Now I understand. To clarify, I was NOT the one doing this work for this woman. The individual she is referring to that actually did the work has been dismissed from my employment. Not for anything this woman is claiming, but for laying around and smoking a joint with this woman! All of my customers know that I have a strict policy on this. As far as this ridiculous conversation she claims occurred, I do not know because I was not there. I DO know that the work she requested WAS finished to her specification. So much so that she signed off on the invoice! I have never been accused of being a thief and I take offense to that. I do not know what this woman problem is, and frankly, I do not care. I do care about my business and its reputation. I have all the documentation and pictures of this woman's house. Before and after. Excuse me, this woman trailer, shows the work we have done. The only correct statement she used in this review that has my name attached to it is the fact that, yes many times I have hung up on her, And had to contact the police. I have been in business for a long time. And I take my work very seriously. I apologies to my regular customers that they have to see a repulsive review such as this. And I am sorry that Angie leads did not look into this before posting it. I have a 6-page contract written up by the companies attorney that does require a deposit, and unless specified otherwise, that is it until the job is finished. If she had this so called issue about payment, she should have called ME, the owner, and I would have sorted this out. I do not appreciate her posting these lies and I do not appreciate the FORMER employee of mine, fanning the flames. Having said that, to all of my normal customers, its business as usual and I hope this unfortunate incident does not deter you from calling us back. Thank you. And again, I am sorry for this unnecessary drama.
5.0
James W.
Greeneville, TN
10/13/2021
Our experience with Randall was terrific. He was very personable and professional throughout the whole remodeling of our shower and he always cleaned up before he left. That scored big with me. I would and have recommended his services to friends and family. We will definitely be using his services again. Cathy&Mike Woods
0.50
Megan B.
Johnson City, TN
8/13/2021
We signed a contract that stated he would be completed by 8/13. there were several days that he did not show up. On the days he did show up, he did not show up on time, would take long lunch breaks and leave early. He did not complete the job. when he messaged me to say the job was complete we came home to find the cabinets not fully painted, missing paint in areas, appliances covered in paint and scratched up ( took almost 12 hrs. to remove paint from microwave and some is still there) , Cabinet hardware not re-installed.
Response from Company:
What Megan is not mentioning here is the fact that her money in full was returned to her. And that the reason the job was not finished was that I had to be taken by ambulance to JC med for a heart attack. While in the ambulance, she calls my company phone and is angry because the cabinets were not going to be finished by the weekend. Never mind I was on my way to the hospital! So yes, I did not and would not come back. She did receive a full refund.
5.0
John or susan D.
Kingsport, TN
4/30/2021
I have just moved to this area I did know any contractors. Fortunately we found Randall and his company. I would recommend this comapny to anyone he does exceptional work very conscientious goes above and beyond to satisfy the customer. He did multiple jobs for me and all were done with care and precision!
5.0
Beth W.
Kingsport, TN
4/28/2021
Beautiful craftsman work. Friendly and Professional. Easy to work with especially since I added extra projects in. They were patient with me and helped prioritize what needed to be done first. Gave great suggestions.
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