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13 Years In Business

Company Details

  • Verified Licenses
  • Bilingual

Contact

5511 NW 22nd Ave
Fort Lauderdale, FL 33309
http://unitedfamilymovers.com

Hours

  • Mon: 8:00 AM - 7:00 PM
  • Tue: 8:00 AM - 7:00 PM
  • Wed: 8:00 AM - 7:00 PM
  • Thu: 8:00 AM - 7:00 PM
  • Fri: 8:00 AM - 7:00 PM
  • Sat: 9:00 AM - 2:00 PM
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

  • Professional Moving Service - Local / Within State
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Credit Cards Accepted

Ratings

4.5
74 Verified Reviews*
  • 5
    56
  • 4
    11
  • 3
    2
  • 2
    2
  • 1
    3

Highly rated for

  • Customer Service
*Reviews imported from Google have not been individually verified by HomeAdvisor.
Showing 1-10 of 74 results
5.0 Eli Morejon Google Review
4/11/2024

Would definitely recommend this place to anyone. Michelle is SUCH a pleasure to work with. She was so kind and patient with me. This was my first time renting a moving truck and she made it easy! Thank you so much!

5.0 James S Google Review
3/31/2024

Update Review: They came back out and finished the job and project to my complete satisfaction. A special thanks to Eli who made this happen. He was very patient and ensured that this time, the job was done correctly. Just like before, the crew was very professional and did a great job. I am very happy with how the move turned out. Great job! Pros: • The moving crew was professional, performing their duties well. • The team was punctual, ensuring they arrived on time for the move. Cons: • Staffing Issues: A noticeable shortage of staff on the day of the move led to significant delays. There was no advance notice given about this shortfall, which could have allowed for better planning or adjustments from my side. • Lack of Coordination and Communication: The moving day was marred by considerable confusion due to poor coordination from the management team. It was challenging to obtain clear explanations or timely responses, adding to the stress of the move. • Additional Charges: A 5% fee for using credit or debit cards, disclosed only on the moving day, was an unwelcome surprise. The encouragement to pay via cash or Zelle without offering a corresponding discount felt underhanded. • Payment Policy: The requirement for full payment before unloading the truck, not previously communicated, is not a standard industry practice and added undue stress to the moving process. • Incomplete Job and Billing Issues: The job was not completed as agreed, with a promised storage unit move left undone. Despite this, the service was charged without any offer of refund, demonstrating a lack of care and responsibility towards fulfilling agreed-upon services. Overall Impression: While the moving crew was professional and punctual, the management and organizational failings of Family First Movers significantly tarnished the moving experience. Issues such as understaffing, poor communication, unexpected charges, a peculiar payment policy, and particularly the incomplete job and billing for unrendered services, are serious concerns. These management shortcomings, combined with a lack of transparency and accountability, mean I cannot recommend their services and would not use them again.

Response from Company:

Thank you so much for the updated review, James! We're thrilled to hear that Eli and our team were able to deliver a satisfying experience for you. Your kind words mean a lot to us, and we're delighted that you're happy with how your move turned out. We truly appreciate your feedback and look forward to serving you again in the future!

5.0 Amanda Delaura Google Review
3/11/2024

Great experience! They fit me into their schedule last minute, offered a better price than another nearby moving company and overall treated me and my move with excellence. Thankful for them.

Response from Company:

Thank you so much, Amanda! We're thrilled to hear about your great experience with us. Your satisfaction means everything to us!

5.0 Michelle L. Walton Google Review
2/25/2024

Eli made scheduling my move so easy and really helped me make my move happen on short notice. Ace and Issac came and got to work straight away. They were professional, kind, and took great care with my precious family heirlooms and they did a fantastic job! I can't sing their praises enough. I wouldn't use anyone else. I highly recommend United Family Movers! 👍🏻👍🏻

Response from Company:

We're so grateful for your kind words and 5-star review! We're thrilled to hear Eli, Ace, and Isaac exceeded your expectations and made your move a smooth experience. Thank you for choosing United Family Movers!

5.0 Perry L. Boca Raton, FL
1/30/2024

Very easy to deal with, did what they said they would do on time

5.0 Robert B. Yulee, FL
1/27/2024

Very good communication from start to finish.

5.0 Bruce Summers Google Review
1/27/2024

Outstanding! Outstanding! Outstanding! Outstanding! Outstanding!

Response from Company:

Thank you for your fantastic feedback, Bruce! We're thrilled to hear you had an outstanding experience!

0.50 Ryan S.
1/22/2024

Friendly staff when you are setting your initial appointment. Unfortunately, in my opinion, they are not organized, and their disorganization was blame on me. After agreeing on a price, I am paying a deposit and they demanded more money for their services. I would recommend you finding a more honest moving company.

Response from Company:

Good morning Ryan, We never demanded any additional funds. We matched a price for you based on info you gave us. Once you sent an email saying things had slightly changed we made an adjustment to our price to accommodate the extra things you added. When we told you about this, you threaten us by stating you work for the parent company of Angi, so it is best we stay at the original price and not adjust our price for the extra things. So we simply agreed to refund your deposit. We have never had a dispute over our flat rate pricing structure. Best of luck on your move.

4.5 Onome O. Hollywood, FL
11/30/2023

The movers I had were great, detailed and diligent about my things, and they came early and got the work done early as well.

0.50 Patricia S. Vero Beach, FL
11/28/2023

Do not use this company!!!!! Damage my furniture. Wrote a review and Amilea said I was telling lies. Unprofessional they dumped my wardrobe boxes on my closet floors. Over charged me . Horrible experience with them

Photos

United Family Movers
Angi Super Service Award
6
10/28/2023
2
About us!
Happy New Year!
Your Move is a Priority!
We make moving easier!
Fort Lauderdale
UNITED FAMILY MOVING
Big part of the team !!!
United Family Movers
Trucks Ready To Load!
2
Miami Moving
2
Another Job Well Done!
Movers On the Move!
Sunday, May 1st
Truck Load-up
3
UFM in Action!
4
Pool Table Project
3
Boca Raton
13
United Family Movers

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