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31 Years In Business

Company Details

  • Verified Licenses
  • Bilingual
  • Veteran Owned

Contact

1902 Vandalia Street, Suite 100
Collinsville, IL 62234
https://www.trusttiger.com/

Hours

  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Small Jobs Welcome

Areas of Expertise

  • Electrical- Panels, Lighting, Receptacles- Repair, Service, Install or Replace
  • Kitchen & Bathroom Faucets, Showers, Fixtures and Pipes - Repair, Install or Replace
  • Sump Pumps, Drains & Sewers - Clear, Replace or Install
  • Heating & Air Conditioning Systems- Repair, Service, Install or Replace / Duct Cleaning & Sealing
  • Water Heater/ Tankless Water Heater - Repair, Service, Install or Replace
View All Offerings and Cities Served
Deals

Cost Information

  • Warranty Offered
  • Trip Charge May Apply
  • Credit Cards Accepted
  • Save $116

    Save $116 on $73 or Its Free! No-Breakdown Guaranteed Tune-U ...

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  • Save $50.2

    Save $50 on Water Heater Flush for $38.80! Maintain the life ...

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  • Save $81

    Save $81 on $73 Drain Clearing Special with Free Camera Insp ...

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  • Save 5%

    Save 5% on SENIOR OR MILITARY DISCOUNT- 5% OFF ANY SERVICE. ...

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  • Free Offer

    Free Offer! Get Consultation free when scheduling Basement/ ...

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  • Free Offer

    Free Offer! Get Consultation free when Scheduling Shower/ Tu ...

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Ratings

4.1
162 Verified Reviews
  • 5
    98
  • 4
    32
  • 3
    12
  • 2
    3
  • 1
    17
Showing 1-10 of 162 results
0.50 Gabriel A. Fairview Heights, IL
1/5/2024

Tiger Plumbing provided me with an estimate of $11,455.00 to install a new electrical breaker panel in my home when they came over to provide me with a quote. Having experience in rehabbing and building several homes, I found this price to be exceptionally high and unreasonable. To put it in perspective, I previously built a home where the entire electrical wiring and installation of an electrical breaker panel cost only $9,500.00. Therefore, the quote of $11,455.00 for simply replacing an electrical box in a house with existing wiring seemed exorbitant. I decided to seek another company's opinion, and they completed the panel installation for a more reasonable price of $2,750. This aligned much better with what I expected. Unfortunately, I had also purchased Tiger Plumbing's yearly service package, which I soon realized was more of an opportunity for them to suggest costly services whenever they visited your home. I used their package to request a check on my furnace, which had stopped functioning properly. Tiger Plumbing provided a quote of $1,250.00 for the repair, a figure I believed to be inflated. Consequently, I sought a second opinion and had the furnace fixed for just $180.00. These are accurate cost comparisons, and it appears that Tiger Plumbing may be quoting excessively high prices with the hope that customers won't know any better and be aware of more reasonable alternatives. While I prefer not to provide negative feedback about companies, I find their service charges to be wholly unreasonable and out of line with industry standards.

5.0 Charlene D. Saint Jacob, IL
9/15/2023

They r very professional

Response from Company:

Charlene, thank you for the 5 star review and for choosing to trust Tiger!

4.0 Noah M. Wood River, IL
5/12/2023

F

Response from Company:

Noah, thank you for the review. And for choosing to trust Tiger!

4.5 Tonya P. Bloomington, IL
11/16/2022

Did a great job but a bit pricey.

Response from Company:

Thank you for sharing this feedback, Tonya. Although our prices may seem high to you, they represent the utmost quality and professional service you wont receive from many other companies. We present options that we believe would best suit our customers needs not only now, but for years to come. The total price of the services we provide includes not only the diagnostic, but immediate service from a drug-free, background checked, skilled electrician and warranty on the work performed from a company that has been in business over 27 years. Customer satisfaction is our number one priority; if you have any questions regarding this job, please give our office a call at 309-807-4483. I appreciate you taking the time to leave us a review and thank you for choosing Tiger.

5.0 Karen P. Fairview Heights, IL
10/7/2022

Best customer service I have ever experienced. Zac, our tech was very knowledgeable and friendly. He was running late for appointment but kept in touch. He was very thorough and cleaned up properly. He answered my questions and I appreciated his suggestions. I look forward to doing business again with all my projects.

Response from Company:

Karen, thank you for your kind words and for choosing Tiger! I will make sure Zac is recognized for his great service!

4.5 Gretchen C. Peoria, IL
6/5/2022

The installation team was very professional yet friendly. They worked hard and cleaned up any mess. They were respectful of my home by laying plastic on the carpeted area and wearing booties.

Response from Company:

Gretchen, I appreciate your review! I'm glad to hear my technicians were hard working, professional, respectful, and kind. I will be sure to pass your feedback along to our team so that the technicians involved can be praised! Thank you for choosing Tiger!

2.0 Amy B. Edwardsville, IL
5/9/2022

Tiger Electric did a major electrical job for us. They did a good job, and I wish I could praise them for that, but unfortunately good feelings are not possible. It was an expensive job and an extra cost came along during inspection by Our Electric company which the Tiger representative agreed to cover. However it has been 2 years and they have never paid the $450 charge they agreed to the electric company and now we have to pay for them. My husband did the majority of the digging work for this project too, because we were completely out of power and it helped hurry things up. I felt then that they shouldve knocked some off the bill for that. Why have they never paid Southwestern what they agreed to pay? Why must we pay on their behalf? We would obviously go elsewhere for future business.

Response from Company:

Thank you for your feedback, Amy. We do learn from all our customers, so feedback like yours is priceless in helping us improve. I apologize for the inconvenience this has caused your family. I would like to find a resolution that works best for you, but unfortunately, I was unable to locate your account based on the details provided. Please give our office a call at (618) 215-5856 so that you can discuss this with my Customer Care Manager.

4.0 G R. Peoria, IL
3/5/2022

think $1000.00 too hi since i already had water heater

Response from Company:

I take your concerns seriously and would like the chance to address them with you, however, I am having difficulty locating your customer records within our database. I take special pride when you hire us for your water heater installation needs, our entire company works hard to make sure your experience with us is hassle-free and enjoyable, and I am sorry you feel we missed the mark for you this time. Please give our office a call to discuss your concerns further.

1.0 Don B. East Saint Louis, IL
2/10/2022

5-6-2022 update. I remain unhappy with tiger plumbing after calling them only for a water heater 12-9-2021 and ending up in a $61,176 dollar debt after I believe they made up things that I needed and got my wife to sign while i was at work. they talked to me like I was stupid and i have not lived in the same house since 1999. I only needed a water heater fixed or replaced. I did not need a $9800 tankless water heater I did not need new pipes I did not need new water lines I did not need a $10,600 fuse box i did not need a $500 dollar dryer vent kit I only needed a water heater. my experience was not hassle free and tiger plumbing has shown me nothing except disrespect anger and blame. no tiger plumbing I am never going to be ok with ending up in a $61,176 dollar debt double my homes value after calling you over a water heater. I am never going to recommend you to anyone and my opinion is you made up lies to get $38000 from two out of state finance companies. the $61,176 was the total amount with high financing. not one question has been answered in a professional manner about anything and there manager only threatens legal action when he wants to dodge a question. my experience with tiger plumbing has been a nightmare and now they have blocked me on Facebook google maps and will not answer my phone calls. I question if this is a real plumbing company because for me it seemed they were only after good reviews and money. they did not help me they did not help my house they only did what was best for them. i want half of a refund........updated RR 5-19-2022 5-19-2022 I am updating this review stating my issue with Tiger Plumbing has never been resolved. I feel I was taken for $61,176 after calling them only for a water heater 12-9-2021. I believe they made up things i needed and then got my wife to sign on a tablet while I was at work. this whole thing has been a nightmare and not hassle free. I am a veteran /desert storm and I have never been as disrespected as i have been from tiger plumbing. not one question was ever answered in a professional manner. $38000 was tiger plumbing outrageous price for 3 days of work that I did not need in my small home and the full amount of $61,176 was the total amount owed and we would have never signed up for their exclusive packages because we just paid off our mortgage and that amount was double my homes value. I feel they took advantage of us and seen it as a chance to make money. they did not help me or my home and I feel only did what was best for them by upselling my wife into things I did not need. I would like half of a refund but I know I will not see a penny of it and want to warn others of this. it was unfair and I feel like I was robbed not helped.

Response from Company:

Don, our owner has reached out and personally spoken with you on several occasions since December regarding the job referenced in your review in an effort to resolve your concerns. We present options that we believe would best suit our customers? needs not only now but for years to come, and let you make the decision on how to proceed prior to starting any work. Your project manager offered you and your wife multiple options ranging from basic packages to more extensive, total-home solutions. You and your wife opted for one of our more inclusive packages which addressed several issues and safety concerns throughout your home. The scope of the work and the total price of the job were both explained numerous times and agreed upon prior to any work being performed. The concerns regarding your interest rate should be directed towards the company through which you were financed, as we do not control their terms or billing. As requested by you in January, our Customer Care Manager promptly provided you with your invoices and all signed contracts several times by fax and email. I take special pride when you hire Tiger for your plumbing and electrical work, our entire company works hard to make sure your experience with us is hassle-free and enjoyable, and I apologize you feel we missed the mark for you. If you have additional questions or concerns, please reach back out to our office.

4.0 Bill H. Staunton, IL
1/5/2022

They did a good job but they were over 2 hours late and they didn't call to say anything.

Response from Company:

Thank you for taking the time to share this feedback, Bill. While I am happy to hear you were satisfied with the work performed in your home, I apologize for any frustration you experienced in regards to the unexpected delay mentioned in your review. I take special pride when you hire Tiger for your plumbing projects, our entire company works hard to make sure your experience with us is hassle-free and enjoyable. Customer satisfaction is our top priority and my Customer Care Manager has attempted to contact you in regards to this concern. To discuss this issue further, please give us a call back at (618)254-6283. We would be happy to make things right for you!

Photos

Tiger Services, LLC
12
Tiger Pics
11
Basement/ Crawlspace
4
Bathroom Remodels
Water Heater Service
Tankless Water Heater
Bathroom Remodel
Plumber Service

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