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14 Years In Business

Company Details

Hours

  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials

Achievements

Service Details

    Areas of Expertise

    • Carpet Install-Materials Not Provided by the Customer
    • Laminate & Hardwood Flooring
    • Carpet Sales and Installation
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Warranty Offered
    • Credit Cards Accepted

    Ratings

    4.6
    267 Verified Reviews
    • 5
      214
    • 4
      31
    • 3
      5
    • 2
      4
    • 1
      13

    Highly rated for

    • Quality
    • Customer Service
    Showing 1-10 of 267 results
    5.0 D B. Troy, MI
    4/14/2024

    Mike was very helpful with our carpet selection process. The choices are endless, but he helped narrow the choices for our needs. The price was very good. This was our 3rd time hiring Carpet Guys and all experiences were 5 star!

    Response from Company:

    Thank you for your continued trust in The Carpet Guys and for taking the time to share your positive experience. We're delighted to hear that Mike was helpful in guiding you through our extensive carpet selection and that you found a solution that fits your needs at a great price. It's wonderful to know that each of your experiences with us has been worthy of 5 stars! We truly appreciate your loyalty and are thrilled to have been able to serve you multiple times. We look forward to continuing to provide you with top-notch service in the future. If there's anything else we can do for you, please don't hesitate to reach out. - Joe Zago

    5.0 Lexi R. Metamora, MI
    3/25/2024

    Dave and Steve did a FANTASTIC job on our flooring! We are so happy with how our new floors turned out. We even told some family to request them by name when they call to get some work done!

    Response from Company:

    Thank you so much for your wonderful feedback! We're thrilled to hear that Dave and Steve delivered a fantastic job on your flooring project, and that you're delighted with the new floors. It's great to know their hard work and dedication have led you to recommend them to your family. We'll be sure to pass along your compliments to Dave, Steve, and the rest of our team. Thank you for choosing us for your flooring needs and for your kind recommendation. We look forward to serving you and your family again in the future. - Joe Zago

    5.0 Risa K. Farmington, MI
    3/11/2024

    Great experience from start to finish!

    Response from Company:

    Thank you for your positive feedback! We're thrilled to hear you had a great experience with us from start to finish. It's our goal to ensure every customer is completely satisfied with our service. If there's anything else we can do for you, please don't hesitate to reach out.

    5.0 William J. Farmington Hills, MI
    9/1/2023

    The Crew of two men BASSEL DHEINI and his partner did and outstanding JOB. I wish I could always find such polite and good workers, THANK YOU

    Response from Company:

    Thank you so much for your kind words! We're thrilled to hear that Bassel and his partner provided outstanding service. We take pride in delivering exceptional work and ensuring your satisfaction. If you ever need any more assistance or have further projects, don't hesitate to reach out. Your appreciation means a lot to us!

    5.0 Freeman W. Southfield, MI
    7/13/2023

    The men were very professional and they finished in one day as promised. Thank you very much!

    Response from Company:

    Thank you for your kind words! We're thrilled to hear that our team was professional and efficient in completing your project as promised. Customer satisfaction is our top priority, and we're glad we could meet your expectations. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. Thank you for choosing us for your flooring needs.

    5.0 Tom B. Canton, MI
    5/23/2023

    Mario Romero and his crew did a fabulous job. They arrived on time, were very polite and even wore face masks. They did an absolutely stunning job. He answered all of our questions. He gave us specific instructions on how to take care of our new vinyl flooring. He was great!!!

    Response from Company:

    Thank you for the wonderful review! We are thrilled to hear that Mario Romero and his crew did a fabulous job on your flooring installation. Their punctuality, politeness, and adherence to safety measures are highly appreciated. We are glad to know that they provided specific instructions on how to care for your new vinyl flooring and answered all of your questions. It is fantastic to hear that you had a great experience with them. Thank you for choosing us and for your kind words. If you have any future flooring needs, please do not hesitate to reach out.

    4.5 Judy B. Warren, MI
    4/6/2023

    I just want to send out kudos to the 2 people who installed my new kitchen floor, Mario and Magdalena. Very professional about getting the job done in a timely manner. They called before arriving, worked with skill and precision and left my house in perfect order. I love my new floor.

    Response from Company:

    Thank you for sharing your positive experience with The Carpet Guys! We're delighted to hear that Mario and Magdalena provided professional and efficient service during the installation of your new kitchen floor. It is great to know that they kept you informed of their arrival and made sure your home was in perfect order once the job was completed. We are thrilled that you love your new floor, and we'll be sure to pass along your kind words and appreciation to both Mario and Magdalena. Thank you for choosing The Carpet Guys for your flooring needs, and we look forward to assisting you with any future projects!

    1.0 Roy U.
    2/22/2023

    This company will not honor the contract they have you sign. On the back of the contract, it states: we will remove your tile, trim and shoe moldings and place them neatly at your curb. This is not what happens! The kid they send to install the flooring will place subflooring on top of your current flooring and then install the new flooring on top of the sub flooring, leaving your NEW floor 3/4 of an inch higher than the rest of your house. Any of the things you discuss during the consultation, this company will not honor. You must force the sales person to write on that contract everything he talks about. You cannot trust anything they say in your home. The unprofessionalism consists of not arriving to our first scheduled appointment of 7 AM to 5 PM after I took the entire day off to meet them, not shutting doors when the kid goes outside in the winter for 25 minutes., putting his tools on your kitchen table and scratching the table. Installing the tiles going in the opposite direction that I indicated I wanted the tiles. Cutting into your cabinets with a tool when it is not necessary and without permission. Getting tile glue all over your leather couches. Refusing to return calls when you reach out to discuss the poor installation you received. After a month they finally called me on a Saturday and offered me a $200 settlement. Wow! I was also offered the option to purchase new trim and shoe molding and they would do the installation for free and they did not honor that either! I highly recommend you seek out another company for your flooring needs. Find someone who has professionals who can do the job you need. Not the job they want to do. Attached are a photos you will see where the kid cut into 2 of my cabinets, and on the other side of the wall did not cut into the cabinet at all. Therefore it was not necessary, but he did it anyway. While waiting for Glue to dry, the kids sit on my couch, and got glue all over the arm of my leather couch, and the transition strip that does not work because the new floor is too high, also, the transition strip does not even meet the end of the wall. There is a gap. Photo of The damage to my kitchen table Everywhere the kid they sent did work in My Home has a problem. This has been the most unprofessional uncompleted work I have ever had done in my home.

    4.5 Lena H. Saint Clair Shores, MI
    11/25/2022

    I had a great experience with the Carpet Guys. 1) The person who came to my home to measure and help me select the carpeting was Brendan, and he gave me time to discuss and choose what I liked. He was personable and kind and thorough and patient; that is, everything that a client expects from a business associate. I STRONGLY RECOMMEND HIM, HE DESERVES THE BEST!!! 2) On the day of our agreement for installation two guys came, but they thought my furniture was too much for two persons to lift, and they left without even being polite or letting me know that they were leaving... HOWEVER, a few days later, I got two younger guys, Sergio A. Rodriguez, and Ray Warminski, who installed my carpeting in a few hours all over my home, and I CANNOT PRAISE THEM ENOUGH. They worked nonstop, they did it with joy and a smile on their face, they went way beyond the call of duty to please me, they worked together nicely, and they made this difficult task and experience pleasant for me and my husband. I RECOMMEND THEM WITH MY UTMOST ENTHUSIASM, and I believe that these guys deserve only the BEST!!! It broke my heart to see how hard they worked and I believe that they could have more help for what they did, BUT I ONLY HAVE WORDS OF PRAISE FOR THEM. PLEASE REWARD THEM THE BEST WAY YOU CAN. THEY DESERVE IT!!!

    Response from Company:

    Thank you for sharing your wonderful experience with The Carpet Guys! We are thrilled to hear that Brendan was able to provide you with the exceptional service you deserve while helping you select the perfect carpeting for your home. We apologize for any inconvenience caused by the initial installation team, but we're glad that Sergio and Ray were able to make up for it with their hard work, professionalism, and positive attitude. We truly appreciate your kind words and recommendations, and we will be sure to pass along your praises to Brendan, Sergio, and Ray. At The Carpet Guys, we take pride in our team dedication to customer satisfaction, and it is always rewarding to hear about their outstanding performance. Thank you for choosing us for your flooring needs, and we hope to continue exceeding your expectations in the future!

    5.0 Vonda J. Southfield, MI
    9/19/2022

    The Carpet Guys was a great experience from the beginning to the end. The Installer's name was Omar, and he was awesome. He and the young man working with him took their time and made sure everything was perfect from the beginning of the installation to the end. They were very courteous, professional and worked very quickly. I was shocked when they were done, because it didn't take them long to complete two bedrooms. I would definitely recommend them to others.

    Response from Company:

    Hello Vonda, We are incredibly happy that you are happy with your new flooring! We will be sure to tell Omar how pleased you are with the work he did. Welcome to the Carpet Guys family!! - The Carpet Guys.

    Photos

    The Carpet Guys, LLC
    7
    COREtec Constelleation
    2
    White Carpet Inspiration
    3
    Gray COREtec Inspiration
    3
    Coastal Master Bedroom

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