The Carpet Guys, LLC

4.58 |224 Verified Ratings
Write a Review

The Carpet Guys, LLC

4.58 | 224 Verified Ratings
Write a Review

248-509-5623

977 East 14 Mile Road
Troy, MI 48083
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Profile
The Carpet Guys, LLC


High Quality Carpeting and Flooring at Affordable Prices

The Carpet Guys is a family-owned, shop-at-home flooring retailer located in Troy, Michigan, with an A+ rating from the Better Business Bureau. In addition to winning multiple Super Service Awards from Angie's List users, The Carpet Guys hold the distinction of being a six-time winner of The Macomb Daily's Readers Choice award for Best Carpet and Flooring Store and winning the Best Boutique Flooring Retailer award from WDIVs (Channel 4) viewers. The Carpet Guys specialize in the sales and installation of carpet, vinyl, laminate, and hardwood flooring. We offer convenient day and evening appointment times seven days a week and provide our customers with lifetime installation warranties, furniture-moving services, and upgraded premium padding at no additional cost.

Achievements

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Service Area

  • Ann Arbor
  • Warren
  • Detroit
  • Farmington
  • Troy
  • Dearborn
  • Southfield
  • Livonia
  • Sterling Heights
  • Bloomfield Hills
  • Lake Orion
  • Novi
  • Utica
  • Rochester
  • West Bloomfield
  • Waterford
  • Howell
  • Clarkston
  • Clinton Township
  • Flint
  • Burton
  • Saint Clair Shores
  • Royal Oak
  • Mount Clemens
  • Macomb
  • Brighton
  • Ypsilanti
  • Birmingham
  • Commerce Township
  • New Haven
  • Westland
  • Auburn Hills
  • Riverview
  • Belleville
  • Grosse Pointe
  • Washington
  • Canton
  • Garden City
  • Northville
  • New Baltimore
  • Dearborn Heights
  • Highland
  • White Lake
  • Redford
  • Milford
  • Grand Blanc
  • Oxford
  • Pinckney
  • Pleasant Ridge
  • Taylor
  • Oak Park
  • Leonard
  • Flat Rock
  • Lincoln Park
  • Rockwood
  • Richmond
  • Romeo
  • Southgate
  • Berkley
  • Harrison Township
  • Union Lake
  • Whitmore Lake
  • Clawson
  • Wixom
  • Hazel Park
  • Trenton
  • Chelsea
  • Franklin
  • Gregory
  • Drayton Plains
  • Holly
  • Swartz Creek
  • Roseville
  • Ray
  • Walled Lake
  • South Lyon
  • Dexter
  • New Hudson
  • Lakeville
  • Madison Heights
  • Romulus
  • Wayne
  • New Boston
  • Eastpointe
  • Huntington Woods
  • Davisburg
  • Fraser
  • Center Line
  • Harper Woods
  • Ortonville
  • Melvindale
  • Keego Harbor
  • Ferndale
  • Grosse Ile
  • Armada
  • Allen Park
  • Saline
  • Plymouth
  • See All >

Services Offered

Flooring & Carpet

Areas of Expertise

  • Carpet Install-Materials Not Provided by the Customer
  • Laminate & Hardwood Flooring
  • Carpet Sales and Installation

Product Brands Used

  • Armstrong
  • Mohawk
  • Shaw Industries Group, Inc.
  • Stainmaster
  • Dream Weaver
  • Phenix

Quick Facts

Business Hours
Monday:
7:00 AM to 10:00 PM
Tuesday:
7:00 AM to 10:00 PM
Wednesday:
7:00 AM to 10:00 PM
Thursday:
7:00 AM to 10:00 PM
Friday:
7:00 AM to 10:00 PM
Saturday:
8:00 AM to 9:00 PM
Sunday:
8:00 AM to 9:00 PM
(Please call to confirm)
  • Warranty Offered
  • Free Estimates
  • Credit Cards Accepted
  • Warranty Description: Lifetime Installation Warranty

Credentials

In Business Since: 2010
Memberships & Affiliations
  • Certified Flooring Installers
  • Flooring Installation Association of North America (FIANA)
  • International Certified Floorcovering Installers Association (CFI)
  • Accredited A+ Rating with The Better Business Bureau
  • BBB
Green Certifications
  • Eco-Friendly. American Made Products. Made of recycled materials
Awards
  • Accredited A+ Rating with The Better Business Bureau
  • Angie's List Super Service Award 2011 - 2021
  • Readers Choice Award - Best Flooring and Carpet retailer 2010- 2021 Macomb Daily
  • Best of Metro Detroit - Best Carpet and Flooring Dealer
Screening
HomeAdvisor Screened. View Details

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To find more licensing information for your state, visit our Licensing Requirements page.

Business Overview

Community Involvement

Macomb Chamber of Commerce

Macomb Sheriff Marine Safety Division Sponsor

Downtown Development Authority event sponsor Mount Clemens, MI

Chaldean American Chamber of Commerce

Salvation Army

How We Got Started

I chose to work in this industry because It's fun and I love what I do so I never feel like I am ever really working. .

I love working in Metro Detroit Area (pref. Macomb County MI) because I love colors and helping people brighten up their homes.

We started in this industry in 2009.

We describe our business as Rooted in the community

Why Michigan?

I have worked for the biggest names in the industry in several different states but Michigan is where I call home & I support our local community!

 

Photos
The Carpet Guys, LLC


My Work
4 Projects
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Ratings & Reviews
The Carpet Guys, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 226
  Page 1 of 23
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5.0   |  
Review by in Dearborn Heights, MI
Robert T. was excellent. He knew what he was talking about and was very much full of information. The installers were excellent also. Rafeal was the head guy, he and his partner were very quick and efficient. also very friendly.
Response by The Carpet Guys, LLC: Hello Angela , Great news on such an outstanding project with fantastic results. We appreciate you trusting us to provide you with the best solutions to your needs!
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5.0   |  
Review by in Redford, MI
These guys were great for sales to install
Response by The Carpet Guys, LLC: Great to hear! We only give our customers the best experience possible, so you can continue to come back to us for your future needs! Welcome to the Carpet Guys Family!!!
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5.0   |  
Review by in Hartland, MI
The sales representative we worked with, Brian E., was a pleasure to work with and, without hesitation, we want to work with Brian E. again when we need new carpet for a different space. We didn't feel rushed or pressured to make a decision during our appointment. We had actually planned NOT to purchase carpet during our initial appointment with Brian E. and had planned to look at our options, think about it for a few days, and then make a decision and call back to purchase carpet. However, Brian E. answered our many, many questions, we found the perfect carpet for our space, Brian E. was able to arrange delivery within the time frame that we needed, and we changed our plan on the spot and purchased carpet by the end of our meeting. Sergio and his team installed our new carpet. They were fast, polite, professional, and fun. (We didn't know how they would get the carpet down our stairs that make a 90-degree turn but they made it happen without scuffing the walls!) We also wanted to use a pewter-colored gripper strip where the carpet transitioned to concrete floor under closet doors instead of the silver or gold options offered by The Carpet Guys and they were able to accommodate our request and use and install the pewter strips that we had purchased. We eventually plan to replace more carpet and when we do, we will be reaching out to work with Brian E. at The Carpet Guys and we will be requesting installation by Sergio and his team. Our sales and installation experience with The Carpet Guys, Brian E., Sergio, and Sergio's two hardworking installers all exceeded our expectations!! Highly recommend.
Response by The Carpet Guys, LLC: Hello Danielle, This review is music to our ears! We are so glad you had such a fantastic experience. We appreciate that you would recommend us and encourage you to participate in our referral program - our best source of advertising is word of mouth. Welcome to The Carpet Guys family!!
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5.0   |  
Awesome. The installers were quick and professional and did an awesome job.
Response by The Carpet Guys, LLC: Great to hear! We only give our customers the best experience possible, so you can continue to come back to us for your future needs! Welcome to the Carpet Guys Family!!!
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5.0   |  
The Carpet Guys was very professional. They did an excellent job on my laminate flooring . I would like to thank Jonathan the sales representative and Ramsey the installer for being so knowledgeable and doing a beautiful job. I have received so many compliments on my new floors.
Response by The Carpet Guys, LLC: Hello Greg, What fantastic feedback!! We are so grateful you took the time to let us know about your exceptional experience. We will also pass along your review on how well of a job they did! Only the best for our customers. Welcome to the Carpet Guys family!
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5.0   |  
Review by in West Bloomfield, MI
We love our new floors from The Carpet Guys. Our experience with them was great from beginning to end: From Jeremy, our friendly salesman; to Dawn, who helped us in the showroom and got us scheduled; to David and Stephen, who installed our beautiful pergo floors; to Raphael and Sergio, who put in our new carpet. We enjoyed working with them all, and welove looking at the result. The Carpet Guys is a company that genuinely cares about their customers and employees.
Response by The Carpet Guys, LLC: Hello Dennis, Great to hear! We only give our customers the best experience possible, so you can continue to come back to us for your future needs! Welcome to the Carpet Guys Family!!!
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5.0   |  
Review by in Clinton Township, MI
From my in-home appt with my sales rep (Joe L) to the install my experience was amazing. I have received carpet from them before and got the same installer, Rafael. Rafael is so professional and nice and his quality of work is amazing. Definitely refer them to everyone I know!
Response by The Carpet Guys, LLC: Hello Ryan, We LOVE to hear this! We are so glad you had such a fantastic experience. We will let Rafael and Joe know about the kinds of words you have written. Welcome to The Carpet Guys family!!
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5.0   |  
Can not say enough about The Carpet Guys. My sales representative Brian was great did not pressure us into a decision. David installed the carpet it looks and feels great and Nick installed the vinyl floors and he did a great job. They all were professional and did not leave a mess. Very friendly. Highly recommend. After it was all done a few days later Amanda called to check in and make sure all was good. Great Company.
Response by The Carpet Guys, LLC: Hello Tina, Great to hear! We only give our customers the best experience possible, so you can continue to come back to us for your future needs! Welcome to the Carpet Guys Family
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5.0   |  
Review by in Livonia, MI
Steve and David were excellent. A+ service, highly recommended and did a great job top to bottom.
Response by The Carpet Guys, LLC: Hello George, We LOVE to hear this! We are so glad you had such a fantastic experience. We will let Steve and David know about the kinds of words you have written. Welcome to The Carpet Guys family!!
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5.0   |  
Review by in Canton, MI
They were on time and fast!
Response by The Carpet Guys, LLC: Hello Thomas, We LOVE to hear this! We are so glad you had such a fantastic experience. We will let the team know about the great feedback you have written. Welcome to The Carpet Guys family!!
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Showing 1-10 of 226
  Page 1 of 23

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