Tankless Plumbing Solutions

The client signed a written agreement that detailed the scope of work which specifically stated that a dedicated gas line was NOT included and would be at an additional cost if required by the City. The tankless installed Dec.'23 has worked flawlessly ever since date of install. The City requires a dedicated gas line before they will grant a permit and this client has gone scorched earth to get me to install one virtually free. January 2024 was the last time I heard from the client after I had negotiated with the City to resolve issues not related to the original scope of work. The City had indicated in writing (January) that they would grant the permit if client's gas dryer was eliminated. Apparently that decision was reversed recently when a second inspector reversed what the previous inspector had approved. I was not notified or present for the 2nd inspection which was arranged by the client. I considered the case closed after the client stopped communicating in January. Then in May 2024 the CSLB notified me of clients complaint. I have submitted by statement to them (with documentation) and a determination will be made over the next couple of months. I stand behind my work as always and will make any corrections if required. Note that the Rinnai tankless unit has been fully operational delivering hot water on demand since the date of install 6 months ago so clients rating is disingenuous to put it mildly. FWIW, my past ratings are very favorable because I take pride in delivering a superior service.