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59 Years In Business

Company Details

  • Verified Licenses

Hours

  • Mon:
  • Tue:
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Achievements

Service Details

    Areas of Expertise

    • HVAC
    • Plumbing
    • AC
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Credit Cards Accepted

    Ratings

    4.3
    215 Verified Reviews
    • 5
      161
    • 4
      24
    • 3
      9
    • 2
      5
    • 1
      16

    Highly rated for

    • Quality
    • Customer Service
    Showing 1-10 of 215 results
    3.5 Lawrence C. Pittsburgh, PA
    2/17/2023

    I signed with them when they first arrived. I didn't bother to check elsewhere as I just wanted it fixed asap. I get that way when upset. It was NOT a cheap or easy project, and even two of the workers said that Sullivan's is more expensive than many others. ---- I will say that of the eight men who were here over the course of about two weeks, each one of them was terrific. They all were really friendly, had great personalities and a sense of humor, and took time to answer any question I had.

    5.0 Naomi C. Pittsburgh, PA
    1/20/2023

    They were professional, they got right to work and explained to me what they did. I will call these guy again.

    4.0 David T. Pittsburgh, PA
    11/12/2022

    customer stated the company misinformed him where the pipes were.

    Response from Company:

    Thank you, David, for the 4-Star Review! I am sorry that we were not able to properly locate your pipes, but if you need us to send a crew back out to help, please be sure to give us a call! ~Sully.

    5.0 Kathy F. Pittsburgh, PA
    11/8/2022

    Prompt service and knowledge about problem

    Response from Company:

    Kathy, Thank you for taking the time to let us know what prompt service you received from us! If you need us again in the future, even for plumbing, heating or cooling, be sure to give us a call! ~Sully.

    5.0 Barbara S. Homestead, PA
    12/7/2021

    We had broken terra cotta pipes replaced from house to the main. Was scheduled promptly. Thomas S. and another young man were very polite and kept us informed as to the process of things. I have used this company for smaller projects as well. All are very nice and do not talk down to you because you are female. Went through about 6 other companies, will be staying with them.

    Response from Company:

    Barbara, Thank you so much for letting us know what a prompt and efficient service you had from our heroes! If you ever need help again, whether it is for plumbing, heating, or cooling, we will be right there to save the day! ~Sully.

    4.5 C M. Pittsburgh, PA
    9/5/2021

    On time w repairs and overall good follow up by the installation team and front office staff.

    Response from Company:

    Thank you so much for taking the time out to share your experience, C M! We will be sharing this feedback with the rest of our HEROs! ~Sully.

    5.0 Sally K. Pittsburgh, PA
    8/19/2021

    Our hot water heater had stopped working. They contacted us quickly. Assisted the problem and fixed it with in 3 hours. He was quite knowledgeable did not try to up sale us a new one. I would recommend without hesitation.

    Response from Company:

    Thank you, Sally, for letting us and the community know about your SUPER experience! If you ever need us again, please give us a call and we will be there for you! ~Sully.

    0.50 Lamont W. Pittsburgh, PA
    8/10/2021

    Sullivan Plumbing promised to install new gas line from street to home within 2 days tops and ended up taking 7 days due to failing Gas inspections 3 times. I almost got fined by the Township because they left a hole opened at the street for those 7 days. When the job finally past inspection by Peoples Gas, Sullivan just dumped the dirt back into the hole without attempting to bring my yard back to normal - did not level the dirt, did not re-sod or plant any grass seed. I paid $3400+ for this job, and now know it should have been half that. I was told to get a great job it will cost so I expected great things. I do not recommend this company for gas line replacement, I do not think their people have been trained at all - they failed inspection 3 times - need I say more. Furthermore Home Advisor - By Angie must accept some of the blame they do not do a good job of vetting their so called pros.

    Response from Company:

    Lamont, Thank you for taking the time to give us this feedback and letting us know about the issues. We apologize that our service did not satisfy your expectations. We strive to provide excellent customer service, and it sounds like we did not do that for you. We would like the opportunity to discuss this and try to make this situation right. If you would call me at 412.265.1349, I would like to discuss opportunities for improvement. Thank you! Kat - Call Center Manager.

    5.0 Nathan W. Pittsburgh, PA
    7/10/2021

    A job very well done!

    Response from Company:

    Nathan, Thank you for taking the time to leave us this awesome 5-Star Review! We are pleased to hear that we provided you SUPER Service! ~Sully.

    5.0 Marcella S. Pittsburgh, PA
    4/11/2021

    I needed the water hose in the back fixed. They called same day - same next and were fast and knowledgeable. I would recommend.

    Response from Company:

    Marcella, Thank you so much for this awesome review! If you would ever need a HERO again, please let us know! ~Sully.

    Photos

    Sullivan Super Service, Inc.
    A New Deal!

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    1. Verify Trade License
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    2. Verify Insurance
      As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
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      For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
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      HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
    5. Sex Offender Search
      We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
    6. Bankruptcy Search
      We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
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    10. Identity Verification (Reverse Phone Lookup)
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