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Learn about our screening process91% Recommended
9 Years In Business
Company Details
- Bilingual
Hours
- Mon: —
- Tue: —
- Wed: —
- Thu: —
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Achievements
Service Details
Areas of Expertise
- Vinyl Liners
- Replacement of Pool Filters or pumps with your Vinyl Liners replacement
- Pool Kits
View All Offerings and Cities Served
Cost Information
- Free Estimates
Reviews
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Showing 1-10 of 44 results
1.0
Ryan N.
Hurst, TX
8/19/2024
Poor communication continues. Installation was delayed multiple times by an issue that could have been easily resolved with a call. An "electrician" installed the pool liner eight 8-weeks after the initial estimate but somehow broke our pool light. The broken pool light was then blamed on an issue with the GFCI outlet even though it worked without problem before they messed with it. Juan offered to have the guy that installed the pool liner fix the GFCI outlet but that would be at an additional cost paid directly to the "electrician". Upon completion, we intended to pay via credit card since it is listed on their sites as an accepted form of payment, but they informed us they do not accept CC payments. After discussing options they eventually agreed but added a percentage fee which adds a substantial amount to such a large purchase. Their concern was due to a potential chargeback. Now we know why. A few weeks after completion, we contacted Juan to inform them the pool coping was/is falling and breaking off into the pool. After multiple assurances that they would address this, they have not sent anyone to review or fix the issue. We have gotten several excuses about how busy they are without action. The pool liner is also not flush with the walls and there are multiple air pockets. Super disappointed.
5.0
Diane H.
Hurst, TX
3/14/2024
Good experience with this contractor.
5.0
Charles M.
Sherman, TX
3/9/2024
Unbelievable companyâ ¦the quote was exactly what we paid. I highly recommend this company and I saved 7 grandâ ¦
5.0
Susan D.
Arlington, TX
11/24/2023
Very nice job. Little or no English.
5.0
Robert S.
Fort Worth, TX
10/25/2023
Had my pool liner replaced. Very professional and timely. Would use them again
5.0
Kevin N.
Decatur, TX
8/27/2023
Timely, professional, and did a great job!
5.0
Espanola H.
Desoto, TX
7/17/2023
My liner had to be custom made to fit and it is not done yet.
5.0
Mr. P.
Arlington, TX
6/21/2023
Excellent work
4.5
Ivan S.
Bedford, TX
4/10/2023
Sonora Desert Pools literally save our sanity and our pool. We developed a leak in our pool at the end of the season. We called several leak specialists. The first company couldnâ t fit us in for 2 months and the second arrived and was unable to determine where the leak was. Not only were they unable to find the leak, but they also failed to replace the main valve cover, resulting in a clogged line when they asked me to start the pump. We finally decided just to start over with a new liner. This meant that we had to find someone to unclog the pipes and locate the leak, but we had to find someone to replace our old liner. Not to mention, we were already out $1000 with nothing to show for it. Juan answered my call and set up an appointment for a free estimate. Juan met with me and listened to my needs. He explained that Sonora could fix the leak, unclog the pipes, repair the concrete, and replace the liner. He explained the prices and discussed the time frames. Juanâ s Team was friendly and knowledgeable. They know all aspects of pool repair, from the pool pump to resurfacing the decking. Juan is a man of integrity and works with a sense of purpose. My wife and I could not be happier with Sonoraâ s work. We gladly recommend that you give them a call if you have swimming pool needs.
5.0
Ashley C.
Duncanville, TX
3/30/2023
Just started the processes. Nice quick response, honest workers so far. Will update once project is complete
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