Transform Home Improvements (formerly Sears)

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32 Years In Business

Company Details

  • Bilingual

Contact

Serving You Locally
HQ'd in Hoffman Estates, IL 60179

Hours

  • Mon:
  • Tue:
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Achievements

Service Details

    Areas of Expertise

    • Measured and manufactured to fit your home
    • Lifetime transferable, limited manufacturer's warranty*
    • Quality Materials & Professional Installation by experienced local contractors
    • Project Coordinator to stay with you every step of the way
    • *Ask your Sears representative about written warranty details
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Credit Cards Accepted

    Ratings

    3.0
    140 Verified Reviews
    • 5
      59
    • 4
      19
    • 3
      2
    • 2
      9
    • 1
      51
    Showing 1-10 of 140 results
    1.0 Ali N. Hicksville, NY
    6/5/2024

    I have purchase hav system from Sears. They installed it but since day one we have issues. Lousy service. Now I have same issue as last year and no one from Sears side pickup the dumb phone so I can submit a service. Horrible. I would never recommend their services to anyone.

    0.50 Christy M. Kent, WA
    5/21/2024

    If I could give zero stars, I would. I hired this company in July 2020 to install an air conditioner. Once they came out, they informed me I needed a new heater because the one I had needed to be bigger to assist with the AC. As soon as they installed both items, the AC never worked upstairs. I called immediately. They sent out another crew and said everything appeared fine, that I needed my ducts cleaned. I hired a different company to clean the ducts. The AC never worked upstairs. Last week, less than four years after installation and still with more than a year on the extended warranty, the thermostat quick working. I called Transform Home Improvements/Sears and was told they had no technicians in the area but will call me back within three days with the name of a representative. A week passed, no phone call. I called another company and they came out and said I had a blown fuse in the unit. They repaired the fuse. Then, two days later, again the fuse blew. Called Transform again, no technicians in the area. Called the same company that came out the first time, now it's a blown motherboard. $2500.00 plus I have other issues the ducts. Called Transform again to use the warranty and was told again, no technicians. However, this time I was told that they would reimburse me for $1200.00 of the $2500.00, if I produce a receipt. I very much doubt if I'll see the $1200.00. I even called the technician that did the initial install and he told me that he quit the company almost four years ago (my install was in July 2020) because it was a shoddy company. DO NOT USE THIS COMPANY!!! It'll cost you lots more after the initial investment due to cheap materials and shoddy technicians.

    0.50 Arlene S. Richmond, VA
    2/23/2024

    I hired Sears Home Improvement to repair my washing machine. A technician came, said he needed to order a part. I foolishly paid up front for the part and the labor to install it. The part was never received and there was no contact from Sears about the delay. I could never connect with a human being on the phone--just recorded messages. After 5 weeks, I hired another company and that technician said the part Sears wanted to order was not correct anyway. I have been trying to get my money back to no avail. This has been ongoing since the beginning of November. A law suit is my next step, I guess.

    1.0 Jo ann S. Elgin, IL
    1/23/2024

    My front door is leaking air someone was suppose to come look at it a year ago and no one did their was ice accumulated on the door in the inside. I HAVE TRIED TO REAC H THE COMPANY OVER THE PAST YERA MY CONTRACTOR FOR MY PROJECT NONE OF THSE NUMBERS WORK !

    2.0 Gary N. Tulsa, OK
    10/16/2023

    I have been trying to get them out here since 2 mnth after job completion to fix a leak 4 years

    1.0 Jonathan L. Annandale, VA
    10/4/2023

    Had a problem with the system 1 1/2 years after install. Tries five different numbers at first they immediately knew who was but transferred me to a number that went dead soon after. Tried calling again and then to several other numbers. None of them could bring up our installation and then transferred me to a different number that went to a recording and then disconnected. After 45 minutes of trying I gave up and called a differemt company.

    1.0 Bob D. Oakland, CA
    9/18/2023

    Sears Home Improvement Products (SHIP) came to my home to consult, I requested a written bid but only received an incomplete email bid which did not provide details on products to be installed. No hard copy ever provided. [email protected]. HVAC specialist, [email protected]. Area Sales Manager, [email protected]. all contacted to ask why a screen shot of my bank balance was requested in order to demonstrate my ability to pay. SHIP requested full payment prior to installation. I responded that $1,000 was max downpayment and full payment would be paid on 100% completion. With some hesitation I e-signed an agreement, I then printed out the agreement and read about the right to cancel in less than 3 business days. I sent the Notice of Cancelation to the address listed on the agreement by registered mail but later received the Cancelation notice back from the USPS "Return to Sender No Such Number Unable to Forward." I immediately put a stop payment on my check which worked however I never received my check back which SHIP still holds. Untrusted and untrustworthy. Do not to business this firm or men.

    0.50 Lydia R. Redwood City, CA
    8/21/2023

    Please, please RUN, don't walk away from this outfit. This by far the worst contractor experience I've had in over thirty years. I suffered at least two distinct instances of fraud, multiple months of delay and am a couple of thousand bucks out of pocket on my heat pump installation project. A little more detail: This outfit describes itself as being "Sears", but is really "Transform SR Home Improvement Products LLC" operating as a franchise out of Florida, with local agents around the country (the SF Bay Area in my case). Presumably they bought/licensed the "Sears" brand name, but that seems to be the only connection to the venerable old chain. They don't do any of the work themselves, they sub-contract to local contractors to perform the actual installation work. These contractors clearly hate dealing with Sears because their margins are tiny, and they have no trouble bad-mouthing Sears, and have no incentive to do good work. In my case, one sub-contractor performed the installation, and a separate sub-contractor was involved to deal with permitting and the required HERS (heating efficiency) testing. Both of these sub-contractors screwed up royally, and the local "Sears" people didn't stand behind the work performed (or not) by either. The installing contractors failed their inspection twice, left things electrically unsafe, and even fraudulently faked a power outlet that's required by code (and that I paid for, of course). I ended up having to fix things myself, at my own expense, because the work was so shoddy and unsafe - in short the installers were utterly untrustworthy. I also had to waste my time standing the inspections they failed due to their shoddy work. In no instance did the Sears people even express regret over the hassles I experienced, let alone apologise or make any effort to undo the damage or compensate me for my time and expenses. Bottom line: My very worst ever contractor experience both in terms of quality of work and customer service. Yes, this is a franchise outfit, so your mileage may vary. This is a little like finding mouse droppings in a hamburger. Will the chain's head office ever answer the phone? Other franchisees may be just fine. Indeed, mouse droppings in your hamburger might not kill you, but that doesn't mean that you should go to this hamburger joint if you have any choice in the matter, and you do.

    1.0 Shirly V. Virginia Beach, VA
    7/20/2023

    After almost a year they installed my sidings and gutters..the defectiveness and poor workmanship came out. A piece of sidings came off, and water stacked in the gutter when it rains because it's not even level. Every part of the house that has a gutter installed doesn't look like water from rain didn't drop in the gutter but in between the gutter and the baseboard or what they called fascia. I am worried that the water runs inside and rotten the wood. I don't know if they put a dripping edge under the shingle. Soooo frustrated that I hired this company.

    0.50 Juliane M. Fairfield, WA
    7/19/2023

    DO NOT HIRE!! We had 16 new windows installed and the installer never returned to complete this project. So now, WE have to fix his mistakes! Customer Service is HORRIBLE! Transform was to compensate us for the poor quality. Well, we're still waiting (it's been 2 years).

    Photos

    Transform Home Improvements (formerly Sears)
    Best of HomeAdvisor 2017
    3
    Central AC

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