SeaTown Electric Heating and Air, LLC

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10 Years In Business

Company Details

  • Verified Licenses

Hours

  • Mon:
  • Tue:
  • Wed:
  • Thu:
  • Fri:
  • Sat:
  • Sun:
View All Details & Credentials

Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

  • HVAC
  • Furnace repair
  • Whole Home Generators
  • Electrical
  • Knob and Tube Rewiring
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Deals

Cost Information

  • Credit Cards Accepted

Ratings

4.6
190 Verified Reviews
  • 5
    154
  • 4
    26
  • 3
    3
  • 2
    2
  • 1
    5

Highly rated for

  • Quality
  • Customer Service
Showing 1-10 of 190 results
4.0 Swatantra Y. Redmond, WA
4/15/2024

It was costlier than my estimate based on peer survey although to be fair my installation was a bit complex.

Response from Company:

Thank you for your feedback! We understand your concern about the cost, especially when it exceeded your initial estimate. We strive to provide transparent pricing, but complexities in installations can sometimes lead to adjustments in costs. We appreciate your understanding and are glad we could address your unique needs.

4.5 Jeremy V. Seattle, WA
1/30/2024

4 hyberheat mistubishi mini splits (2 of them extra powerful) and a great outdoor unit $30k 4 years free financing Far better deal than Blue Flame and others and no sleezy salesman tactics. Service was good too. A broken seal meant water was getting into the basement. They came in 18 minutes and fixed is super fast!

Response from Company:

Thank you, Jeremy, so much for taking the time to share your positive experience with our hyberheat Mitsubishi mini splits! Our commitment to transparency and customer satisfaction is a top priority, and were thrilled that you appreciated the absence of sleazy salesman tactics. Its fantastic to know that our service team responded promptly to address the issue with the broken seal. We understand the importance of quick and effective solutions, especially when it comes to potential water damage. If theres anything else you need or if you have further feedback, please dont hesitate to reach out. - Seatown Services

4.0 Masako T. Seattle, WA
12/1/2023

Okay

Response from Company:

Hello Masako, thank you so much for taking the time to leave Seatown a 4-star review! We're thrilled that you had a great experience with us. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon! Thanks again for choosing - Allegra Seatown Services.

5.0 Joan K. Seattle, WA
11/1/2023

quick diagnosis, prompt installation (had part needed), instruction on use and awesome set of alerts on time of actual arrival and much appreciated

Response from Company:

Thank you, Joan, for sharing your positive feedback! It's fantastic to hear about your experience was a quick diagnosis, prompt installation, and receiving clear instructions on how to use the product. If you ever have any future needs please reach out and we would be happy to assist you. - Allegra Seatown Services

0.50 Sydney D. Seattle, WA
10/26/2023

I'm not sure what to say here except I'm FED UP with dealing with companies that don't have straight forward pricing and try to screw you over at any opportunity. I had 2 toilets rebuilt several months ago which cost over $185 each. At the time, I thought this price was outrageous but needed to get the toilets fixed to stop water running incessantly so I agreed. This last visit the same SeaTown plumber quoted a price of over $600 to rebuild one toilet. When I asked why it was more expensive by such an incredible amount, he said "oh, I only replaced the flapper on the toilets last time". This was NOT true, and we walked upstairs together and verified this. He then looked up the invoice from his last visit and said he'd "match the last price"... as if $185 was a deal to install less than $50 in parts. As a woman homeowner, this experience only confirms my worst beliefs that I'll be charged outrageous prices for simple home repair items if my husband is not home to deal with the technician. I'm completely mortified by the experience and likely will NOT do business with SeaTown again. On a previous visit to fix an outdoor faucet, the same plumber told me there was no problem with the faucet despite nearly zero water flow. He only tested the water pressure not the flow rate. After his visit, I diagnosed this issue with Google's help and tested the flow rate myself. I couldn't even fill a five gallon bucket in 15 minutes, so clearly there was a problem. With this info, I rescheduled the repair. I'm sure the price charged on this repair was also too high, but it finally got fixed. If women are so dumb, plumbers think they can take advantage of them, how did I diagnose my own plumbing issue??! SeaTown, please join us in the 21st century where customers are treated fairly, equally, and respectfully, without gouging us on prices.

Response from Company:

Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you've encountered. Your feedback is invaluable to us as we strive to improve our services. We're genuinely sorry to hear about the confusion regarding the pricing and the perception that you were not treated fairly. We understand the importance of transparent and straightforward pricing, and we regret any miscommunication that may have occurred. It is never our intention to make our customers feel taken advantage of or to provide inaccurate information about the services rendered. We appreciate you bringing this matter to our attention, and we take your concerns seriously. Rest assured, we have addressed the issue with the specific plumber involved and taken steps to ensure that such incidents do not happen in the future. Regarding your concerns as a woman homeowner, we want to emphasize that we value all our customers equally, and gender should never influence the quality of service or pricing. We are committed to treating every customer with respect and providing fair and transparent pricing to all. We're pleased to inform you that our plumbing manager revisited your home to address the issue promptly. We are grateful for your patience and understanding. We genuinely appreciate your business and the opportunity to make things right. If you have any further concerns or questions, please don't hesitate to contact us directly. We are committed to learning from this experience and continuously improving our services. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

3.0 Jane C. Bellevue, WA
8/29/2023

Plumbers came to install my temporary hand held shower attachment and took my Grohe shower head with them without asking me if they could just walk away with it. Customer service replaced the showerhead but it doesnâ t match what I had. I was not happy with that attitude to walk off with my property

Response from Company:

I deeply regret the inconvenience caused when our plumbers returned your Grohe shower head without obtaining your permission. We sincerely apologize for not adhering to our service standards. Although we have already returned the shower head to you, we understand that the replacement we provided does not match your original one. To address this issue, we present three potential solutions: 1. We will make every effort to find a closer match to your original Grohe shower head and arrange for its replacement. 2. Alternatively, we can provide a refund or store credit for the replacement, allowing you to select a suitable replacement yourself. 3. If you have any other preferences or requests, please let us know, and we'll do our best to accommodate them. Your feedback is invaluable to us, and we are committed to enhancing our processes to prevent similar incidents in the future. Please reach out to us at [email protected] to inform us of your preferred solution. Thank you for your patience, and we genuinely appreciate your continued support.

5.0 Kay P. Everett, WA
7/1/2023

They were on the high end in terms of the pricing but they were available to install within a few days after I accepted their proposal instead of waiting FY or a month or more. They were punctual as Ms professional.

Response from Company:

Hello Kay, thank you for taking time to leave us a review! We are glad to hear your project was handled professionally and efficiently. If you need any further assistance in the future, please do not hesitate to reach out, we would be happy to help. Thank you again! - Kirsha, Seatown Services.

5.0 Lisette D. Burlington, WA
6/20/2023

Friendly customer service, arrived on time to appointment..cleaned everything up before they left.

Response from Company:

Hello Lisette, thank you for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with or Customer Service team as well as our expert, James. If you need any further assistance in the future, please do not hesitate to reach out, we would be happy to help. Thank you again! - Kirsha, Seatown Services.

5.0 Kristin H. Seattle, WA
5/31/2023

Very professional and good communicators. Took care of every detail. Very personable staff.

Response from Company:

Hello Kristin, thank you so much for letting us know that our experts Michael and Andrew were both professional and communicated well! If you need any further assistance in the future, please do not hesitate to reach out, we would be happy to help. Thank you again! - Kirsha, Seatown Services.

5.0 Maryann H. Seattle, WA
2/26/2023

Craigen found the source of all three of our issues and was able to fix them in under two hours. Very personable and knowledgeable. Definitely recommend

Response from Company:

Thank you for taking the time to write this review and for your kind words! I am thrilled to hear that Craigen was able to identify the source of all three issues you were experiencing and fix them efficiently. If you need any further assistance in the future, please do not hesitate to reach out. Thanks again! - Allegra Seatown Services.

Photos

SeaTown Electric Heating and Air, LLC
Ac Installation
3
Ac Repair

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