Santos USA Construction

4.37 | 21 Verified Ratings
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727-224-1905

2114 17th Street
Sarasota, FL 34234
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Profile
Santos USA Construction


Santos USA Construction is your trusted home improvement specialist! Our Family owned and operated company for residential and commercial construction has serviced the Sarasota area for over 17 years! We have the creativity and skill to make your construction dreams a reality.

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Quick Facts

Business Hours
(Please call to confirm)
  • Commercial
  • Free Estimates
  • Residential
  • Credit Cards Accepted
  • Bilingual

Credentials

In Business Since: 2020
State Licensing
Trade: Certified Pool/Spa Contractor
License #: CPC1459627
Expiration: 08-31-2022
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Ratings & Reviews
Santos USA Construction

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 21
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0.5   |  11-23-2021
Review by Amy D.
Project: Build or Install an In Ground Swimming Pool
Unfortunately, I must write a poor review. The reasons for my review started from the very beginning of our project and continue now with an unfinished pool. Santos Construction requested 50% deposit when I signed the contract. I felt weary about it, but it was in the contract and JR told me that paying upfront helped him get the workers faster because he paid them as soon as the job was completed. We signed the contract in Dec 2020 and I was told that the permit could take 5 weeks. They did not submit the permits until March and did not start digging until April. This was very disappointing because I was told 90 days to build a pool from permitting and was expecting a pool in May 2020. I had to actually call the county and found out that the permits were never submitted and when I confronted them about it they blamed the engineer. However, for weeks they told me it would be any day. Did I mention failed inspections? Every week I was promised that workers would show up but they did not. I heard every excuse possible: covid, someone was in jail, death, backorders, concrete truck brokeâ ¦..the list goes on and on. I can understand a few issues and back orders but not every week for 11 months. In May, they did the concrete and some of the tile. They ran out of tile and threw the newly delivered tile on my back porch in May and it is still sitting there. Unfortunately, I have paid about 80% of the cost at this point because when they deliver supplies, I had to pay for them. So, they delivered all the supplies and they have been sitting on my back porch for 4 months. In the past 4 months, I counted that they have only worked about 3 days. So, here we are with a half-finished pool 11 months later. After doing some investigation, I realized that Santos Construction does not even have a license to build pools, they borrow someone s licenses to pull the permit. So, now I am thousands of dollars into a project that was supposed to be the pool and sitting area of my dreams and it is nothing but a nightmare. I am holding out hope that the craftmanship is done correctly. I made a huge mistake in selecting Santos Construction. I had some red flags at the beginning, but I selected them because they told me the timeline would be 90 days after a permit that could take 5 weeks and they could do everything that we needed and not have to hire other contractors to do the summer kitchen, privacy wall, and firepit. Poor customer service -I call the office and write emails and Taylor will never take my call or answer an email. I have asked for the schedule for months and only once did I get a word document with a schedule that never has been adhered to. Jr is pretty good about getting back to me but nothing he says happens. I could go on and on about things that have happened but I am trying to keep this review accurate and somewhat short. I hope no one else has to go through what we have gone through it is not worth fighting every day for something that you paid A LOT of money for. Take your time and get a reputable person. I also realized that all their reviews are for paver projects, not pool installations!
5.0   |  
Did an excellent job!!! They had the pavers delivered and installed in 2 days. They ordered more pavers than needed, so I ended up keeping the extra and used them to add an extension onto my patio.
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5.0   |  
Review by in Bradenton, FL
Job well done
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4.5   |  
Review by in Sarasota, FL
Did the job the right way
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1.0   |  
The project was delayed a week without any communication as to why. One of the crew guys showed up on Saturday to wash a seal the patio and it had not even been started yet! They did not even tell their own crew that the project delayed.! The grill pad was not done because the crew said there were not enough pavers for the job, but when another crew had to be sent out the next day, they said there were plenty for the job. My yard was torn up from the bobcat when they had to remove the excess gravel and even though the guy who tore up the yard had contacted the office about it (and sent in pictures to show the damage), it took me to call them and email them (several times) to get anything done about getting it fixed. The project manger only showed up a couple of times to make sure the job was getting done, but when he came for the final inspection and my husband pointed out a few flaws, we never heard from him again about getting these fixed. For a company that has been in business for 21 years, I do not know how they have made it that long! Poorest professional courtesy I have ever seen... no communication with their clients or their staff! Even though the patio is beautiful, I would not recommend this company.
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5.0   |  
Very professional and great work!
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5.0   |  
Quality and Very Professional The work Crew are all Craftsmen
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5.0   |  
Installed a paved patio, appreciated constant communication and updates to timeline, ensuring work was done to our satisfaction. Very pleased with result and customer service!
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5.0   |  

0 of 1 users found this review helpful.

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5.0   |  
All went well

0 of 1 users found this review helpful.

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Showing 1-10 of 21
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