San Antonio Protection Services, LLC

It appears this company engages in misleading sales tactics to trap customers into automatic yearly contract renewals. As many other Google reviewers have pointed out, they never clearly explain that the contract renews automatically each year. If you want to cancel, you're required to do so in writing, 30 days before the renewal dateâ otherwise, you're locked into another year of service. While we were remodeling our home, I tried to cancel the service by phone. However, Christian offered to pause the contract for six months, which seemed helpful at the time. In hindsight, itâ s clear this was just a tactic to keep us tied to the contract. Despite numerous conversations with Christian, he never once mentioned the critical details about how to properly cancel or the automatic renewal process. After over two years of not using the service, I called to officially cancel, only to be informed that I still had six months remaining on the contract. This lack of transparency and the constant hurdles to canceling the service are extremely frustrating. I would caution anyone considering this company to be aware of these practices.

The technician replaced my five security cameras that were no longer working correctly. The new cameras are 1000% better than the previous ones. Great customer support so far. I would highly recommend this company for your security camera and or monitoring services.

Did the job nicely

They were reasonable, friendly, went beyond expectations, and no pressure sales to upgrade.

Super easy to work with, very responsive, explained the technology in clear terminology, quick to install and made the process very easy. I would definitely recommend!

Quick response, very professional, know what they are doing and don't waste time.

These guys were very professional. On time and at a very fair price. No surprise price increase. I would definitely recommend them.

I have been a customer since 2012 and have been really impressed by SAPS. They have changed my alarm battery for free, answered all my questions and helped me navigate a new alarm system, cameras and app. Their price and service really canâ t be beat. I highly recommend them!

Theyâ re knowledge and customer service is unmatched!

I appreciate the local service over the other National companies where I felt like I was just a number. Not to mention, they were strait forward and honest about the whole process which I really liked.