Remodel USA Baltimore Baths

Wonderful design and fantastic installation team. My completed kitchen remodel was done within 3 weeks.

Me and mom had 3 showers taken out and replaced with the luck-stone material for $59k. paid 20 k down and rest upon completion. job went pretty smoothly once materials were finally procured and a finish by date was set. They are okay, you cannot use any kind of suction cup devices on them, the little shelves fall out easily with contact, and no water pressure with the hydrofoil, we got 3 of them. pretty nice shower though and look great with the glass doors. the week or so before job began a salesman talked her into a walk in tub job for $29k and she gave him $5k down on it and we were at work at the time this happened. so toward the end of job when replacing the last shower the crew knew of upcoming job and removed the old garden tub. The evening Mom also had to finance the 2nd job. The night they finished 1st job and we wrote the check about 4 hours later my mom passed away at 1234 am. I found her on October 1st 2022. Worse day of my life. When I saw the finances etc I called remodel and cancelled the upcoming job as no need for it now and money not there for it. They sent their rep Michael Schuman who was very cordial and sympathetic and assured us there was no issue canceling as finance Co has no meat in it until completion paper is sign and assured us that the VP and President if this company already approved a refund it would be a matter of how much based on any work already done toward it. Which would only be an hour or two max for 2 or 3 men, and 2 water line caps. Michael also assured us that no materials nor the tub had actually been ordered yet and don't let anyone at the office try to tell us that. After a month of unanswered calls and messages I finally got the VP on the phone and he did exactly that, which I had accepted at the time as I didn't remember him saying that until my wife reminded me 10 jingles after the call and I told her about him saying that the costs They incurred by ordering a tub they cannot sell and materials left $1,400 as the refund. well after reviewing some Blink and Arlo clips from different angles and listening to what Michael was telling us made me remember he did say all that. so I began messaging this VP and sent him a couple clips and he has not responded as of yet and I left another message on his voice mail to call me. Nor did his office send the next day an email with a release form for the $1,400 as he promised would happen. of course that amount is not acceptable now as cannot be more than 300 to 600 of labor that was done toward next job. I hope he is not trying to keep a dead woman's money for a job that is not being done, and that he has simply been misinformed on the ordering of the materials and doesn't have someone in his company stealing from him. Either way, this should not be so difficult. They are the last company and piece of business dealing with my mother's affairs and the only one that has not done the right thing right away. very upset here but will not be me on judgment day has to deal with it. I have filed BBB complaint and just don't know what else to at the moment especially when no one talks to you or ever returns your calls. We should've listened to all the reviews in the beginning. Any suggestions where to go or what to do next would be appreciated.

didn't complete the job

Excellent

Thanks!

They have very good support!

Them very good

Them have good service

They are very nice

Them very good and have good support