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29 Years In Business

Company Details

  • Verified Licenses
  • Bilingual

Contact

9365 Philips Highway, Suite 201
Jacksonville, FL 32256
http://www.rafaelinc.com

Hours

  • Mon: 8:00 AM - 5:00 PM
  • Tue: 8:00 AM - 5:00 PM
  • Wed: 8:00 AM - 5:00 PM
  • Thu: 8:00 AM - 5:00 PM
  • Fri: 8:00 AM - 5:00 PM
  • Sat: 10:00 AM - 3:00 PM
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

  • Residential Work

Areas of Expertise

  • Kitchen Remodeling
  • Bathroom Remodeling
  • Complete Home Remodel
View All Offerings and Cities Served
Deals

Cost Information

  • Free Estimates
  • Warranty Offered
  • Credit Cards Accepted
  • Save 30%

    Save 30% on Kitchen and Bath Cabinets. See sales for details ...

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Ratings

4.1
26 Verified Reviews
  • 5
    18
  • 4
    2
  • 3
    1
  • 2
    2
  • 1
    3
Showing 1-10 of 26 results
5.0 Tom H. Southside, FL
11/3/2022

From start to finish, our experience exceeded our expectations. Nick, Project Superintendent, was a strong and professional ally of ours. The tradesmen he brought into our house were friendly, industrious and very customer oriented. The finished product is fantastic.

Response from Company:

Thanks for your feedback! We hope you enjoy your new space for years to come! Please let us know if we can help with any other areas!

10/21/2022

The job was done to our satisfaction and on time. The team of Hank and Evan did an excellent job of keeping the project on track and us informed of what was going on. Communication was excellent. The contractor, Albert, did a great job he was always on time and his work was excellent.

5.0 Erin B. Jacksonville, FL
10/19/2022

We had a great experience with Nick and the Rafael team, and we love our kitchen! Albert's work in particular was very high quality. Nick was super organized and communicative throughout the various phases of the project. We always knew what to expect; who would be here and when. Nick was courteous, professional, and very resourceful in creating solutions when challenges arose. He's a gem! We highly recommend Rafael.

Response from Company:

Thank you so much for your feedback! We hope you enjoy your new kitchen for many years to come. Please feel free to reach out to us if we can help with any other remodeling projects!

5.0 Renell C. Jacksonville, FL
9/19/2022

I am very pleased with Rafael Inc. I started off with Billy who was open and honest about the process of remodeling my Master Bathroom. He gave unsolicited advice and suggestions. After getting quotes from 2 other companies, I decided to go with Rafael Inc. My project manager, Nic, was very professional and respectful. The contractors were also professional and respectful. They kept the area clean. They made sure I was please with the work. The product and material used were of good quality. Nik kept me inform of all the steps and all changes. I am amazed with the outcome, it brought tears to my eyes. This was my first project and I feel comfortable in using them again.

5.0 Barbara Z. Jacksonville, FL
8/16/2022

Excellent project manager kept us informed throughout the process. Issues were resolved immediately. Beautiful materials and design. Only complaint was time to complete. Took longer than expected but not the fault of the company. thank you.

Response from Company:

Thanks for your feedback! Thanks for understanding that sometimes in construction issues arise but we strive to take action and keep projects on track. Your new space is beautiful and we hope you enjoy it for many years to come. We look forward to tackling your next project!

5.0 Sally M. Saint Johns, FL
8/16/2022

Billy listened to what we wanted and came up with a perfect design. Once the project started Nicholas kept it on schedule and kept us informed every step of the way. The workers were professional and considerate. The quality of materials and work is top notch. We could not be more pleased with our bathroom remodel.

Response from Company:

Thanks for your feedback! We hope you enjoy your new bathroom for years to come! Please keep us in mind for any future projects.

3.5 Chris B. Jacksonville, FL
7/12/2022

Good experience. Project delays are my only complaint.

Response from Company:

Thanks for your feedback! It was a pleasure working on your project. We do appreciate your patience as the construction industry in a whole has labor shortage issues. Please feel free to reach out if we can help in any other way!

3/23/2022

Subcontractor showed up to the job without any equipment. Nothing that Project Manager says happens. Company is unable to keep any type of schedule; they say they will be at the house at a specific time for you to schedule appropriately and will bail out at the last minute. The supervisor always has excuses and he has not been at the job since the job started. The sales representatives are good but the work is sloppy, unprofessional, and egregious. UPDATE: The project is now complete. The finished result is beautiful and exactly what we wanted! Rafael Inc gave us a new Project Manager and my wife and I fired the subcontractor. Rafael Inc assigned us a new subcontractor (Simon/Joseph/Paul). With an all-new cast, things began to move in the right direction. Communication improved, work was done properly with care, and they worked tirelessly to complete the project. I want to give 5 stars for their work quality. The cabinets are beautiful, level, and every correction I needed was taken care of. Rafael Inc took accountability for their work and initial subcontractor mistakes. I wish that the entire process went as smoothly as the last few weeks. Unfortunately, we had a rough start, contractor no-shows, egregious time delays, and poor craftsmanship for the first 2.5 months that cannot be overlooked. This initial level of stress and oversight on our part brought down the value for money. Rough start, strong finish, and we are happy overall.

Response from Company:

Thanks for your feedback! We strive for complete customer satisfaction and were disappointed in the start of your project as well. We are so happy that you are satisfied with the final outcome and appreciate your patience and understanding. Our goal is always outstanding workmanship, clear communication and a happy homeowner in the end. Enjoy your new kitchen, it did turn out beautifully! Please don't hesitate to contact us if we can help in any other way!

5.0 Hank S. Jacksonville, FL
1/15/2022

They were very professional and detail oriented. Their design staff was the ultimate in knowledge of product, trends, and color matching. The 3D drawings were fabulous. Given that there was a Covid crisis going on, they worked through it and provided me with excellent service and communication. I would recommend this company to anyone looking for any type of remodeling.

Response from Company:

Hank, Thanks so much for the review! We hope that you enjoy your new kitchen for many years to come!

1.0 Brenda/andrew R. Saint Johns, FL
11/25/2021

The 13 x 13 bathroom remodel took 13 months to complete. When we put down our deposit in August, we were told it would be finished in November. The crew assigned to our project (EP Construction) would show up periodically with the exception of Pavlin. He did an awesome job with the tile. Rafael Inc. appears to have no control of their sub contractors. They show up one day, then not again for 2 weeks, etc. Unless you have a lot of time to wait for a project to be completed, I would go elsewhere. Because of their unprofessional work ethics, Rafael Inc. lost out on two other remodeling projects for us. After several email requests and a visit to the showroom, we have not received a final copy of our last payment and sign-off sheet. We do not recommend.

Photos

Rafael Inc
Modern White Kitchen
Master Bathroom San Jose
Upscale Laundry Room
11
Mandarin- Squires Court
6
Full Home Remodel
4
Master Bath Remodel
21
Spearrin Residence

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