Imagine Restoration, LLC

Prompt, hardworking, great job.

They were recommended to us. Our 1/2-bath remodel was done in 2022. Watch what you pay. While their work was great, our 1-week project turned into 3 weeks plus without discussing it with us. He handed us a bill for $2,400.00 more than he bid, which we agreed to. His excuse was that it took longer to do some things than he expected. Not our problem. He kept saying no big deal and how long he had been doing this, so he should have known how long it would take to do things. We clearly outlined in writing what needed to be done. We discussed everything. We pointed out the termite damage, so he knew about that. He knew he'd have to build out the walls to put in a shelf. He threw away a wax ring for the toilet, then spent half a day driving around trying to find one that worked. His son would not show sometimes, so he said it took him longer because he needed his son help. Several days he did not show because he worked on another job. There were no hidden surprises on our end. We did not ask for additional things to be done. We stuck to our list. We bought the tile, shower base, shower door, shower head [and raised it up], new vent/light, and toilet. All they had to do was tear out the old, install the new in a half bath, and get any supplies he needed to do the job. His bid was $6,400.00, but we ended up paying $9,561.70 [$921.70 was tools and materials]. He charged us for an extra 14 hours at $160.00 per hour. His last day, he walked in and handed me a bill with the additional amount. What if we did not have that extra money? Why did he not tell us ahead of time that it was going to cost more? He just acted like it was no big deal; it was more than he bid, and we should have no problem paying the additional amount, which again, we were not made aware of and did not agree on. Of course I paid it, then kicked myself later. We should have paid what he bid, and if he wanted the rest, told him to take us to court.

They provided excellent service for a value! They were always on time. Open to any changes that may need updating, as well as suggested improvements over orginal plans. Perfection is high on their list. Very happy with end results. I have recommended them to others.

Fantastic experience! Very knowledgeable and skilled at what they do. They listened and worked with me to ensure that my design and my vision was exactly what I wanted as an end result. Couldnâ t be happier with how it all turned out and the quality of craftmanship. I would recommend this company to anyone looking to build a beautiful deck for their home! A+ service and communication. Thank you Imagine Restoration for adding a whole new element of relaxation to our backyard space!

These guyâ s are great and did a magnificent job! Theyâ ve done other work at my house as well and his imagination and creation on what they do amazes me everytime they do work!