Pronto Heating & Air Conditioning

The office staff, and service technicians are all very professional and courteous. We use Pronto to inspect & check our furnace and AC annually, and they have repaired our furnace and AC. Our furnace and AC was installed by another company who never registered our system with the manufacturer. Unfortunately we experienced problems with both furnace and AC that required major repair within the same year. The service technicians and service manager worked with the manufacturer to get the required replacement parts covered as there were manufacturing defects in the components of our system. I would recommend Pronto to anyone who is looking to replace or repair their furnace/AC. They do the job neat, correct and on-time. They do not take "short-cuts". Over the years we have had a number of different technicians perform annual furnace/AC inspections and each person was great. One Sunday I called the office expecting to leave a message asking for an invoice. The call was answered by someone in the office and the invoice was e-mailed (15) minutes later. If you need furnace /AC work call PRONTO!!

Competent, reliable, trustworthy and friendly.

The technician was very informative as to what work he completed.

Jon, Kevin, Andrew, and Ben were the dream team crew that installed our new HVAC system with an Evolution digital thermostat. They were efficient, punctual, and courteous. Jon gave us an amazing and understandable explanation of our new digital thermostat. We enthusiastically recommend Pronto!

Theo did a very good job tuning up my furnace and replacing second wind air purifier bulbs.

I love these guys and have been using them for my last three homes. They never try to sell me something when I don't need it. They squeeze me in and service my furnace on my time schedule.

This is the second time using product/services from Pronto Heating & Air. Originally called about replacing my 24 year old hot water tank. The sales man and incentives were so good, I also replaced the 24 year old furnace and air conditioner. Pronto has the best customer service, from office staff, sales reps, to installation techs. Absolutely top shelf company with excellent product and service. I worked over 30+ years in customer service, most in a leadership position, and I believe the staff at Pronto is the best. I now have total peace of mind that the major mechanical's for our home are the industry benchmark...and are backed by Pronto Heating and Air that I trust to have my best interests at heart.

The technician was very good and checked everything thoroughly and explained it properly as well.

Pronto replaced A/C and furnace. On a Friday evening of the seasons's worst stretch of hot and humid weather, our 18 year old HVAC system died. An after hours call was made to Pronto and the message on their voice mail actual provoded information that appointments existed on Saturday and that if a message was left a scheduler would return our call the next day between 8 and 8:30 a.m. The next day Pronto called at 8 am on the dot. An estimator (Marty) came out that same morning during a rain storm. Both the estimator, as well as the the head installer (John) who did the job the following Tueday could not have been nicer people to deal with. The knew their business and were fantastic representatives of Pronto. We could not be more satisfied customers.

Service was efficient, friendly and totally explained. There was excellent follow up to make sure we were satisfied.