Painter1 of Columbus

Thank you for your kind words and four-star rating, Jim and Cynthia! We're glad to hear that Chris, Antonio, and Jason could provide you with satisfying service. Your feedback will surely be passed along to them. The team here at Painter1 of Columbus is thrilled to hear such good feedback. Thank you again!

We're thrilled to hear you had a great experience, Jerry! Your kind words are greatly appreciated. We're looking forward to working with you again in the future!

Thank you for your kind words, John! It was our pleasure to collaborate with you. We're thrilled you're satisfied and enjoyed our professional services, especially the color recommendations and detailed work. We always aim to keep communication open and clear, and we're glad you had a top-notch experience. Enjoy your new home!

Thank you so much for your review, Elizabeth! We're delighted to hear that you had an excellent experience with us. Your satisfaction is our top priority.

Thank you for your feedback - this job was below our standards and we hope we were able to make this right for you. Please don't hesitate to utilize our 2 year warranty and we will do our best to perform to our high standards.

Thank you Don!!

Thank you for your positive review! WE look forward to working with you on future projects!

We appreciate your feedback and I will share your comments regarding communication with our team!

We are disappointed and saddened to see this unfairly negative review. Approximately 1 year after we completed this clients interior painting project this client contacted us to report "streaks/stains on their living room walls". Prior to this, no quality concerns of any kind were reported upon project completion or at any point over the past year. This client signed off as satisfied and paid in full upon completion last fall. Finally, our post project photos (taken within 2 days of project completion) show no signs of streaks or the like on any surfaces and we perform a quality assurance review prior to leaving every project. Even with these facts considered, we honor our service warranty therefore last month we coordinated a time with this client to return to their home and assess. While we acknowledge the appearance of faint streaking on the lower third of some walls, we cannot identify the cause. Many potential causes can be considered that do not stem from our products or processes and while recently onsite we confirmed that the streaking appearance is eliminated by wiping the areas with a damp cloth. As to the rec room "grills and covers", the client is referring to 2 register vents and 2-3 outlet covers within his basement that he removed prior to starting their project. We attempted to reinstall these upon project completion but unfortunately the client said he could not locate them at that time. With regards to the "painters walking off the job the first day" comment, we would like to clarify. Painters were consistently present throughout the duration of this project however on the first day, one of our crew leaders did depart early and he requested that he not be required to return due to remarks made by the client that he deemed to be racially offensive. We will not go into detail about these client remarks, but we did honor this crew leader's request to not return to this project site and instead, we engaged a different crew leader on this project. It is unfortunate to receive this unfairly inaccurate reputational blemish.