OGD Overhead Garage Door, LLC

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13 Years In Business

Company Details

  • Bilingual
  • Veteran Owned

Hours

  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work
  • Small Jobs Welcome

Areas of Expertise

  • Garage Door Repair
  • Garage Door Spring Repair
  • Garage Door Motor Repair
  • New Overhead Doors
  • Commercial Services
View All Offerings and Cities Served
Deals

Cost Information

  • Free Estimates
  • Warranty Offered
  • Credit Cards Accepted

Ratings

4.4
22 Verified Reviews*
  • 5
    17
  • 4
    1
  • 3
    2
  • 2
    1
  • 1
    1

Highly rated for

  • Quality
*Reviews imported from Google have not been individually verified by HomeAdvisor.
Showing 1-10 of 22 results
5.0 James F. Cumming, GA
5/30/2024

They were prompt, fair deal, knowledgeable, easy to communicate with.

2.5 Aly D. Lithonia, GA
5/29/2024

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5.0 Naquinton G. Atlanta, GA
5/3/2024

Fast fast fast. Jesse was a great technician.

1.0 Maurice O. Stone Mountain, GA
5/3/2024

STAY CLEAR FROM THIS COMPANY! OGD stole $3500 from me. I own Wise Auto Brokers in Stone Mountain GA. On FRIDAY 3/29/2024 a technician came to my lot to give me a quote on 2 custom doors. The quote came up to $9,200 and I was told it would take up to 9 weeks to fabricate. The tech said I needed to pay half of the money upfront and the other half when the work was completed. I told him I could give him $3500 and the rest when the cam back in 9 weeks. He had me sign an electronic check and said he would be in touch. Monday, 4/01/2024, I came to my shop and saw another company installing doors. I was confused and they showed me paper work where a former employee ordered doors over 2.5 months prior. I quickly called OGD and spoke to someone and I told them the issue and that I would be needing a refund. I was told not to worry and that I would be getting a full refund. Now this is only 1 business day from the 1st interaction. I was told someone in management would contact me and to "hang tight". No one contacted me so the next morning I noticed they had processed the $3500 transaction. I called again and after being bounced around for over 20 minutes a guy came to to phone and said I would not be getting a refund and they will be fabricating the doors and they will deliver them in 9 weeks or so and if I refuse Installation I would get a couple of hundred dollars back, UNBELIEVABLE AND COMPLETELY INSENSITIVE! This guy was extremely rude and basically said that since i signed the electronic check I agreed to the service and I wouldn't get anything back even if I didn't want the doors that hadn't even begun their fabrication. STRAIGHT THEFT! I'm a small business and cant afford to literally throw $3500 out the window. I emailed the owner, Bret, and asked him to please refund me my money and he never responded. I then contacted an attorney because they stopped answering my calls. THIS IS HIGHLY UNETHICAL AND A PURE SCAM! My next step is to contact all media outlets in Atlanta and put this company on blast. its unbelievable that company on a national level would go to these lengths to take someone's money. MAKE SURE YOU STAY FAR AWAY FROM THIS COMPANY! 5667 Redan Road Stone Mountain, GA 30088 (770) 964-6500 Office (678) 476-1700 Fax http://www.BeWiseAuto.com

5.0 Russell E. Austell, GA
4/25/2024

He were very professional

5.0 Vivian A. Conyers, GA
4/16/2024

They are good . My door has been scheduled to be installed.

5.0 Rob M. Powder Springs, GA
4/1/2024

Technician very knowledgeable however I would prefer that you would quote the price of the job prior to coming out.

3.5 Larry E. Marietta, GA
3/21/2024

This company does a great job to representative is really a knowledgeable the technician know what he is doing

Response from Company:

Thank you for your feedback on your experience here! We appreciate the opportunity to provide the service you were seeking. We will always be here for you in the future and hope you are satisfied with our initial contact, technician on site inspection and resolutions offered. I wanted to confirm here on this review provided: States you rewarded us with a 5.0 Quality, 5.0 Customer service and 5.0 Value for money - Making this a 5.0 overall experience for you as an average? I inquire because it had it show 3.5 and would appreciate further feedback as it may be an issue with systems here

5.0 Aundra H. Covington, GA
3/15/2024

Very professional and on time

5.0 Carl L. Kennesaw, GA
2/14/2024

They did a great job repairing our spring-cable system on the garage door.

Photos

OGD Overhead Garage Door, LLC
4
Same Day Service

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