North Star Home Solutions

Lavar was asked to install 2 towel rings and 1 bar towel holder in the bathroom. He didn t ask how high the towel holder was to be placed but just went ahead and installed it to his height (tall) which is very inconvenient for me as l can hardly reach it. When he was done l told him that was too high for me and he said taking it down would damage the wall. The towel rings were too low but that was my fault as l had asked him to fit them there. The butterfly lamp in my daughter s bedroom was installed well. Then the door handle was installed upside down. When l told him that was unacceptable he said l bought the wrong door handle, but he didn t tell me that before fitting the handle. Before the start of the project, I had asked him if he also did laundry upgrades and he said he could fit the cabinets l needed in my laundry room. That is when he said when he comes to fit those he will fix the door handle. He told me he was going to call me the next day which he never did up to today 12/3/24. Neither did l call him back as l didn t want to quarrel with a man l don t know. This is what l want to be done if possible. For him to redo the bathroom towel holder as well as the door handle if not refund my $40 for the door handle and $35 for the towel holder. In total l paid him $160 through Zell l will attach his bill breakdown as well, as the pictures of the door handle and towel holder.

Above and beyond in customer service. Very friendly, professional and reasonably priced.

I still use them often, overall a great company.