Next Level Construction, Inc.

😎👍 Owner Mark is a good guy to talk to and work with. Contractor communication is key for me. His Lead man Gabino and his crew built a very nice cedar encased front awning addition to our Old Georgian house. We are very proud of it and many neighbors have complimented us on it. Planning on building a new back deck with them soon!

If you have a small project, this company might be fine, but for any significant renovation, I would avoid them. We found Next Level through Angie, and like other reviewers, we are now a few years out from our remodel, and we are dealing with major issues. After reading similar experiences online, I reached out to the owner, who had commented to others about making things right, but they had no real intention of helping us either. We chose this company because they seemed flexible and assured us that we could handle the initial demolition ourselves without needing permits, given it was all cosmetic. There was trust at first, and we did not notice any red flags. However, by the end, excuses like it is a matter of he said, she said became common. I kept a detailed project tracking document, emails, and texts to avoid misunderstandings, so that excuse did not hold up. The biggest issue was the project manager, who barely showed up on-site during a 7-month project that was initially supposed to take 4-8 weeks (some of this was waiting on cabinets, which was fine). A major setback was the wrong kitchen flooring. Despite several emails and links to the updated choice, the original floor was installed. Already delayed, we reluctantly accepted it, assured it was a high quality vinyl. Less than two years in, we have had multiple rips and tears, even in low-traffic areas. Today, yet another crack appeared. After the floor mishap, we repeatedly asked the project manager to meet with us in person to align on the remaining work, but there was always side stepping. At one point, he was out of the country and said communication through phone or text would be sufficient. This lack of oversight resulted in them installing cabinets over wall holes that exposed the outside. The excuse? You said you would paint. It was not in the original contract. They begrudgingly added walls to the areas that needed it and per the last few change orders, we happily paid for the work that was done. Once the work wrapped up, we noticed other issues but chose to let some go, exhausted by constant pushback on minor details like missing baseboards and doorframes. After making the final payment, even our painters and cleaning crew commented on the state in which the home was left. The mess from their tile cutting was extensive, since no precautions were taken, so dust permeated our entire home. Our cleaners did a deep clean for $2,000, but we are still finding dust. On top of that, we later found the team had installed cabinets over protective floor coverings, which could trap water and cause damage. Sure enough, water seeped in, causing the particle board to expand along the cabinet edges. In terms of craftsmanship, the grout and sealing work in the bathrooms was sloppy. Mildew forms in the uneven grout, and it is difficult to clean. Scratches and stains were left on our wood floors, as they failed to put down protective coverings. When I reached out again to see if they would at least help with the floor, their response was, we finished this almost 3 years ago; what do you want us to do about it? Vinyl floors should not wear out this quickly. We are not hard on our floors, and it was not even the flooring we wanted in the first place. Next time, we will be much more diligent in our contractor selection.

Good work

The workers were very experienced. Completed the work on time. Good clen up after the work was done. I would recommend them.

Very professional, knowledgeable, friendly, and is willing to please! My three-story porch is fanstastic, and beautiful! Will hire again, and neighbors has inquired for future work they want completed.

They were very professional and on time! Did excellent work

Job was well done, happy with the work. Only issue was a little bit of lack of communication on arrival times.

Owner was responsive and answered all my questions. The price was higher than other quotes, but the quality of the work was better than what was offered by the other companies.

Very friendly, hard working guys, couldnâ t ask for better service, Thank you for all your dedication and hard work to make my backyard, beautiful.

Prompt response time. Good communication. They were responsive when you call them for any additional information or concerns. They were able to take care of my urgent repair request with decent speed and at a fair price. I had a large deck roof which had one of two wooden support columns that was splitting and started to bow out noticeably. Once we negotiated the price and signed all the paperwork (a key detail Next Level is transparent about and educates the client on! Very professional) Next Level was able to replace both posts with metal ones in a day thus giving me and my family a piece of mind.