NexGen Exterior Home Remodeling, LLC

NexGen did a great job, Iâ m loving my new deck.

ZERO STARS! They LIE about their services. Communication was crap, nobody did *anything* they claimed. They should NOT have sold the job of replacing our sliding door in addition to our deck if they did not have crew enough to finish both jobs. We are so frustrated, we would happily have waited until the off season to have an A-Team crew... we got their F-Team instead. Now we have a deck but can not use our *yard!* and need to hire a handyman to correct all these mistakes. 1) No dumpster was ever delivered for the deck demo though we left our driveway open for them They could have used a smaller skip in the back yard, or even a wheelbarrow, to collect all the construction debris, instead they trashed our entire back yard with everything; then to add insult to injury their workers, their food and empty drinks across our lawn. So many nails screws and shards of debris it is going to take us months (and a metal detector) for us to clean up all their mess. The new deck looks SO pretty on top, but on the bottom they did not match anything on top.. it looks only half finished from the ground. 2) Price increases every time we turned around... I suspect this is their way to lowball estimates but then claim perfectly visible joists were not visible previously and then told us they are ALL bad and needed replacing. This is total bait/switch! 3) Apparently their sales team can not do basic math for how much concrete would be needed, we told them we already HAD existing footers (again upselling us) they left a pallets worth of concrete bags sitting on our driveway (likely charged us for the unused extra), poured tops on our 3 footers but then left the round forms half in the ground. No clue how do we get these out but they said they are done, left it all unfinished and walked away. There was *no* on site supervision of their crew after one initial visit. They dug holes around each submerged footer to raise the height of the new footers, but left a total mess of dirt piled around each hole. No effort made to push any dirt back around the footers nor remove the forms. 4) Paid $3k above the deck cost (which was not cheap) to replace our slider door but they left daylight showing around the edges of the new installation, they never came back to fix that as promised. They took our old screen door which we wanted to replace on another slider door, but that is gone. They never installed the new screen, just left it laying there. Even using Google translate to communicate with the workers he looked at it, looked at me, then walked away leaving that unfinished. Worst of all they claim they wont replace ANY interior trim which THEY REMOVED!!! They never completed that job either. 5) THE WORST OF ALL was walking through our yard and finding 10,000+ screws, nails and bolts and trash strewn across the lawn. Thanks Nexgen for leaving us open to litigation if a neighbors kids or guests gets a nail in their foot! ALL could have been prevented if they would used a skip or dumpster as promised, or even a wheelbarrow. 6) They do not return calls and they offered us only $500 discount for the troubles they caused us. A handyman will charge us twice that for door insulation and trim replacement. We are getting estimates, getting legal advice, and we will see NexGen in small claims court.

Great job - looks wonderful. The crew was extremely diligent and skilled workers who finished the job in record time since they wasted none of it! Would not hesitate to hire them again,

We are thrilled with the new deck built by NexGen. From the sales rep who took the time to understand our needs, to the pre-project inspection to be sure there would be no "gotcha's", to the project manager who stayed in touch throughout the process, to the construction crew who worked fast, hard, and clean -- everyone was great! I highly recommend them.

They were great from beginning to end.

The entire process was very smooth.

On time and kept us fully informed of what was happening and what to expect. Job is perfect and they were able to save my current railing.

Profession job from beginning to end. I would highly recommend.

Completed work in a reasonable timeframe. Always responded with any questions sent to them. Very friendly to work with. I would hire them again if I have a future project.

I would recommend using these guys for your next project. Very professional and they do great work. Later this year I'll be contacting them for my next project.