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17 Years In Business

Company Details

  • Bilingual

Contact

21010 Southbank Street, Unit 240
Sterling, VA 20165
http://www.floodcrewva.com

Hours

  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work
  • Small Jobs Welcome

Areas of Expertise

  • Water Damage Restoration
  • Water Extraction & Removal
  • Sewage Clean Up
  • Insurance Billing Experts
  • Mold Remediation
View All Offerings and Cities Served
Deals

Cost Information

  • Free Estimates
  • Warranty Offered
  • Credit Cards Accepted
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Ratings

4.4
37 Verified Reviews
  • 5
    31
  • 4
    0
  • 3
    1
  • 2
    1
  • 1
    4
Showing 1-10 of 37 results
5.0 Jay S. Arlington, VA
2/24/2024

Bill was quick to respond and explain the whole process (flooded basement). He was very responsive and I was very happy with the work of him and his team. Thanks!

5.0 Brad R. Fairfax, VA
1/15/2024

Great experience fast response helped get me in my home and address a flood issue great team

Response from Company:

Thank you very much for your kind review. It was great working with you guys. And thank you for understanding that things take time. It doesnt happen overnight. So I appreciate your patience when working with restorations and insurance company delays.

0.50 Maxine A. Spotsylvania, VA
11/7/2023

SCAM ! DO NOT GIVE THIS COMPANY ANY MONEY,THEY TOOK OUR DEPOSIT 7 MONTHS AGO NEVER DID THE WORK AND NOW WILL NOT RETURN PHONE CALLS

Response from Company:

just because someone stumbles and loses their way doesn't mean they are lost forever

0.50 Dana H. Ashburn, VA
9/7/2023

Very nice man. BUT HAS MANY ISSUES IN LIFE. Terrible with returning calls, terrible at timely work getting done I am flood damaged for over a year with very little painting, I had nothing but a refrigerator for 9 months. Today I have my old stove back in. I have my new floors in but no carpet no counters no usable cabinets. a small half bath is where I get my cooking water. I could go on and on and on. He hired another company to take over and THEY ARE THE SAME. DONT guess who bill USE THEM.

Response from Company:

Thank you for taking the time to provide your feedback. Please accept our apologies and know that our leadership teams have been alerted to your experience. We truly apologize for your experience. This is not a representative of how we conduct business and would appreciate the opportunity to make this right. We are committed to practicing continuous improvement. Please know that we will be reaching out to you in order to make this situation right and repair our mistakes. Thank you so much. Bill Martins, Owner, Flood Crew

2.0 Lauren J. Woodbridge, VA
11/5/2022

Overall experience: Fairly Poor. Flood Crew has in its flyer that it makes restoration easy. They pride themselves on professionally restoring property and exceeding expectations. They state they are reliable, available, and ready. We unfortunately did not receive the characteristics described in the advertisement. We remained positive as much as possible. There may be more issues undiscovered, but we will seek other ways to remedy them. Bill says he is the owner and if he prides himself on quality, we suggest he start with his team and find members that support his cause. If you are someone researching this company, consider whether you have a desire for timely, consistent, complete and valued work done the first time around. If so, it is highly recommended you go with another company. If you can wait for the company to show up whenever they can, accept apologies for behavior that should never have occurred, have little interest in overall quality, and really like Home Depot, you may be a better client for this company than we were.

Response from Company:

We strive to complete jobs quickly however the insurance must review the claim and release the funds which we have no control over. That can take weeks, if we are not on top of them (calling, emailing which we provide as a courtesy) it can take much longer as the insurance carriers are also busy with their own claims, and they don't work 7 days a week like we do. While we understand, it is a tedious process, we can't drop previous clients jobsites just because payments have been made. This portion some understand and others don't, but to be fair to everyone there is a waiting period.

5.0 Allison B.
5/18/2022

They are very professional, very dog and kid friendly and they do beautiful work. After the flood they arrived very quickly to put the fans in even before insurance could react.

Response from Company:

Thank you for your kind words. It was great working with you guys.

0.50 Ja_nel M.
4/25/2022

They mislead customers no timely promise service and project and never deliver

Response from Company:

I am so sorry, there must a misunderstanding, we do not have you as a customer nor have we provided any services under your name.

5.0 Kevin G. Vienna, VA
1/4/2022

Bill was available when we needed him on a weekend to give us immediate guidance over the phone and come to our house quickly to investigate water damage. Would definitely recommend Bill at Flood Crew.

Response from Company:

Thank you for your kind review. We really appreciate it.

5.0 Sandra W. Hagerstown, MD
11/10/2021

The Flood Crew did a great job installing wood floors in my basement, carpeting my stairs and painting walls. Bill Martins stayed on top of things making sure the work was to my satisfaction. I highly recommend Flood Crew. Thanks to Bill and his crew, Job Well Done !!!

Response from Company:

Thank you for taking the time to tell us how we did. It was great working with you and your son. We are here if you need us.

5.0 Roy B. Lorton, VA
8/20/2021

Awesome

Response from Company:

Appreciare

Photos

Flood Crew
3
Cleaning Services
Who We Are
9
Water Damage Restoration
7
Residential Jobs

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