HomeAdvisor screened and approved seal

HomeAdvisor Screened & Approved

This service professional has passed the HomeAdvisor screening process.

Learn about our screening process
Learn about our screening process

17 Years In Business

Company Details

  • Bilingual


21010 Southbank Street, Unit 240
Sterling, VA 20165


  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials


Service Details

  • Residential Work
  • Commercial Work
  • Small Jobs Welcome

Areas of Expertise

  • Water Damage Restoration
  • Water Extraction & Removal
  • Sewage Clean Up
  • Insurance Billing Experts
  • Mold Remediation
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Warranty Offered
  • Credit Cards Accepted
  • Save $250

    Save $250 on off your insurance deductible or self pay for n ...

    Claim This Deal


37 Verified Reviews
  • 5
  • 4
  • 3
  • 2
  • 1
Showing 1-10 of 37 results
5.0 Jay S. Arlington, VA

Bill was quick to respond and explain the whole process (flooded basement). He was very responsive and I was very happy with the work of him and his team. Thanks!

5.0 Brad R. Fairfax, VA

Great experience fast response helped get me in my home and address a flood issue great team

Response from Company:

Thank you very much for your kind review. It was great working with you guys. And thank you for understanding that things take time. It doesnt happen overnight. So I appreciate your patience when working with restorations and insurance company delays.

0.50 Maxine A. Spotsylvania, VA


Response from Company:

just because someone stumbles and loses their way doesn't mean they are lost forever

0.50 Dana H. Ashburn, VA

Very nice man. BUT HAS MANY ISSUES IN LIFE. Terrible with returning calls, terrible at timely work getting done I am flood damaged for over a year with very little painting, I had nothing but a refrigerator for 9 months. Today I have my old stove back in. I have my new floors in but no carpet no counters no usable cabinets. a small half bath is where I get my cooking water. I could go on and on and on. He hired another company to take over and THEY ARE THE SAME. DONT guess who bill USE THEM.

Response from Company:

Thank you for taking the time to provide your feedback. Please accept our apologies and know that our leadership teams have been alerted to your experience. We truly apologize for your experience. This is not a representative of how we conduct business and would appreciate the opportunity to make this right. We are committed to practicing continuous improvement. Please know that we will be reaching out to you in order to make this situation right and repair our mistakes. Thank you so much. Bill Martins, Owner, Flood Crew

2.0 Lauren J. Woodbridge, VA

Overall experience: Fairly Poor. Flood Crew has in its flyer that it makes restoration easy. They pride themselves on professionally restoring property and exceeding expectations. They state they are reliable, available, and ready. We unfortunately did not receive the characteristics described in the advertisement. We remained positive as much as possible. There may be more issues undiscovered, but we will seek other ways to remedy them. Bill says he is the owner and if he prides himself on quality, we suggest he start with his team and find members that support his cause. If you are someone researching this company, consider whether you have a desire for timely, consistent, complete and valued work done the first time around. If so, it is highly recommended you go with another company. If you can wait for the company to show up whenever they can, accept apologies for behavior that should never have occurred, have little interest in overall quality, and really like Home Depot, you may be a better client for this company than we were.

Response from Company:

We strive to complete jobs quickly however the insurance must review the claim and release the funds which we have no control over. That can take weeks, if we are not on top of them (calling, emailing which we provide as a courtesy) it can take much longer as the insurance carriers are also busy with their own claims, and they don't work 7 days a week like we do. While we understand, it is a tedious process, we can't drop previous clients jobsites just because payments have been made. This portion some understand and others don't, but to be fair to everyone there is a waiting period.

5.0 Allison B.

They are very professional, very dog and kid friendly and they do beautiful work. After the flood they arrived very quickly to put the fans in even before insurance could react.

Response from Company:

Thank you for your kind words. It was great working with you guys.

0.50 Ja_nel M.

They mislead customers no timely promise service and project and never deliver

Response from Company:

I am so sorry, there must a misunderstanding, we do not have you as a customer nor have we provided any services under your name.

5.0 Kevin G. Vienna, VA

Bill was available when we needed him on a weekend to give us immediate guidance over the phone and come to our house quickly to investigate water damage. Would definitely recommend Bill at Flood Crew.

Response from Company:

Thank you for your kind review. We really appreciate it.

5.0 Sandra W. Hagerstown, MD

The Flood Crew did a great job installing wood floors in my basement, carpeting my stairs and painting walls. Bill Martins stayed on top of things making sure the work was to my satisfaction. I highly recommend Flood Crew. Thanks to Bill and his crew, Job Well Done !!!

Response from Company:

Thank you for taking the time to tell us how we did. It was great working with you and your son. We are here if you need us.

5.0 Roy B. Lorton, VA


Response from Company:



Flood Crew
Cleaning Services
Who We Are
Water Damage Restoration
Residential Jobs

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information representations set forth in those profiles as they are self-reported by the Service Professional.

To find more licensing information for your state, visit our Licensing Requirements page. Note that some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Seal of Approval

What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
    HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
    We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
  9. Identity Verification (SSN)
    HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
  10. Identity Verification (Reverse Phone Lookup)
    We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.

NOTE: Member service professional information confirmed as described above may change or expire over time; while HomeAdvisor attempts to maintain accurate and up-to-date information, and confirms changes when notified, we cannot guarantee that profile and screening information is accurate. Therefore, we recommend that before working with a service professional you verify that information presented is still current and/or acceptable to you.
Please see HomeAdvisor's Terms and Conditions for a full description of how we screen Service Professionals

**Only for U.S. service professionals

Final Step - Confirm Your Appointment:

Confirm your appointment with on , - Change


By clicking Confirm Appointment, you affirm you have read and agree to the HomeAdvisor Terms & Conditions, and you agree and authorize HomeAdvisor and its affiliates, and their networks of Service Professionals, to deliver marketing calls or texts using automated technology to the number you provided above regarding your project and other home services offers. Consent is not a condition of purchase.