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Learn about our screening process91% Recommended
37 Years In Business
Company Details
- Verified Licenses
Hours
- Mon: Open 24 Hours
- Tue: Open 24 Hours
- Wed: Open 24 Hours
- Thu: Open 24 Hours
- Fri: Open 24 Hours
- Sat: Open 24 Hours
- Sun: Open 24 Hours
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Roofing
- Siding
- Windows
- Decks
- Gutters
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Credit Cards Accepted
Reviews
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Showing 1-10 of 23 results
1/7/2021
I contacted Nations Choice on December 3, 2020, to reference the newly installed windows from November 2020 (full house replacement). It has been over 30 days since I contacted them regarding the issues with my newly installed windows since they were not sliding properly in their tracks, were not locking without using excessive force, and their screens did not stay up. It took three weeks for someone to come out and look to address the problems. The person that came out said they would order replacements for some of the issues and that the significant case with the Bay window would be handled directly by the president, John Kim. There is ZERO resolution on the horizon and no contact from him. This is unacceptable customer service and a violation of their Lifetime Labor and Materials warranty. Nations Choice improperly installed an ill-fitting bay window and haven took zero steps to remedy the issue. I will contact another window installer to remove their bay window, replace it, and then send them a bill for all damages.
8/21/2019
Nations Choice is a top notch company. I hired them to replace my roof and they did a superb job from beginning to end. The whole process went smoothly with no glitches. The crew was superb, real experts. The craftsmanship is of high quality. They finished installation the same day and left the site clean.
Response from Company:
Thank you very much for your business and the comment! Please feel free to call us with any questions! John K
8/22/2018
Great product, great price and great installation. Very happy!
Response from Company:
Thank you!
6/29/2018
My experience with TransNational was far worse than any interaction with a business in my life. I live in a townhouse - in the acti of installing my roof, they damaged my neighbor's siding. In trying to get that resolved, I dealt with phone calls not returned, no one showing up when scheduled, my neighbor and I were both accused of lying about the damage, they continuously stated that they didn't cause the damage (the siding was just over a year old AND installed by the home improvement company that the neighbor works for!), and an outright threat from the company president, John Kim. The two others I dealt with, Nick and Martin, were great at first - when they wanted my $, but when there was a problem EVERYONE I talked to was rude, unprofessional, accusatory, and as I mentioned - threatening. They STILL haven't (and according to a hateful email from John Kim) WON'T send me a hard copy of my warrantee. DO NOT DEAL WITH THIS COMPANY!!! All I wanted was a roof, and because they cut corners which impacted SOMEONE ELSE'S HOME, I ended up with a nightmare. Complaint was filed with BBB - yes, it was that bad. Save yourself undue aggravation and go with a company who cares about their customers and has the integrity to admit mistakes (we all make them) and correct them. Their unspoken motto seems to be either "The customer is an idiot and should be ignored," or "Get paid then run away." BAD, BAD EXPERIENCE!!!
Response from Company:
Vincent, Thank you for the review. Your townhouse is connected to your neighbor's home. The siding damage you mention belongs to your neighbor's home. That vinyl siding on your neighbor's wall was done by another contractor. We have already explained to you the reason for the "Warp" on the siding. The contractor did not nail all the siding boards on the studs. We discovered the nails were directly installed on the insulation. As your siding expanded and contracted with the hot weather, the vinyl siding began to warp. We already explained this to your neighbor and he fully 100% understands and thanked us for repairing the siding at NO extra charge. We told you the same thing, but you refused to accept. We told you that we would not charge you anything for the service call and the repair. You refuse to accept our phone calls but your neighbor understand the reason for the "Warp" and is thankful for the free service. Please give us a call if you have any questions regarding this matter.
4/1/2018
Great Job, nice cleanup thank you
Response from Company:
Thank you for the review!
6/16/2017
The project has not yet been done, but I was impressed with the representative (Stefan Moseley). He was most informative about their products and my wishes....and NOT high-pressure!
5/21/2017
Well, Unfortunately, my experience is different than other reviewers. They are very nice and polite on the phone if you can reach them. They are neither available after 5 pm or on the weekend. Everyday I was scheduled for fixing my roof was cloudy and rainy during a few weeks of waiting. And finally, in the cloudy day of fixing my roof with 25% chance of raining, they were short of shingle at the end of Saturday. They office was closed and the bosses were not available until Monday. So my roof remained unfinished waiting until Monday to resume the job. I am sorry to say this that my experience was very frustrating with headache. No compensation or make up so far for unhappiness about the job so far! Thanks.
Response from Company:
Hello Akbar! Thank you for your review. When we met, we agreed to start this project within 4-5 weeks. 2 days after contract, you asked me to move up your install date. I did the best I could and set the date 1 week out. That Saturday it rained. I rescheduled your date for the following Friday. Cloudy forecast but you asked my guys to leave since you were worried that it might rain. I grabbed the following Friday again and never charged you for re-mobilization. We ran 2 bundles. short and had to come back on Monday morning to finish since the distribution center was closed for the weekend. Overall, I completed your project within 4 weeks. 1 week ahead of schedule. I'm sorry about the rain but the forecast is something I can not control.
4/14/2017
Very responsive and professional.
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