Nation's Choice Windows

I contacted Nations Choice on December 3, 2020, to reference the newly installed windows from November 2020 (full house replacement). It has been over 30 days since I contacted them regarding the issues with my newly installed windows since they were not sliding properly in their tracks, were not locking without using excessive force, and their screens did not stay up. It took three weeks for someone to come out and look to address the problems. The person that came out said they would order replacements for some of the issues and that the significant case with the Bay window would be handled directly by the president, John Kim. There is ZERO resolution on the horizon and no contact from him. This is unacceptable customer service and a violation of their Lifetime Labor and Materials warranty. Nations Choice improperly installed an ill-fitting bay window and haven took zero steps to remedy the issue. I will contact another window installer to remove their bay window, replace it, and then send them a bill for all damages.

Nations Choice is a top notch company. I hired them to replace my roof and they did a superb job from beginning to end. The whole process went smoothly with no glitches. The crew was superb, real experts. The craftsmanship is of high quality. They finished installation the same day and left the site clean.

Great product, great price and great installation. Very happy!

My experience with TransNational was far worse than any interaction with a business in my life. I live in a townhouse - in the acti of installing my roof, they damaged my neighbor's siding. In trying to get that resolved, I dealt with phone calls not returned, no one showing up when scheduled, my neighbor and I were both accused of lying about the damage, they continuously stated that they didn't cause the damage (the siding was just over a year old AND installed by the home improvement company that the neighbor works for!), and an outright threat from the company president, John Kim. The two others I dealt with, Nick and Martin, were great at first - when they wanted my $, but when there was a problem EVERYONE I talked to was rude, unprofessional, accusatory, and as I mentioned - threatening. They STILL haven't (and according to a hateful email from John Kim) WON'T send me a hard copy of my warrantee. DO NOT DEAL WITH THIS COMPANY!!! All I wanted was a roof, and because they cut corners which impacted SOMEONE ELSE'S HOME, I ended up with a nightmare. Complaint was filed with BBB - yes, it was that bad. Save yourself undue aggravation and go with a company who cares about their customers and has the integrity to admit mistakes (we all make them) and correct them. Their unspoken motto seems to be either "The customer is an idiot and should be ignored," or "Get paid then run away." BAD, BAD EXPERIENCE!!!

Great Job, nice cleanup thank you

The project has not yet been done, but I was impressed with the representative (Stefan Moseley). He was most informative about their products and my wishes....and NOT high-pressure!

Well, Unfortunately, my experience is different than other reviewers. They are very nice and polite on the phone if you can reach them. They are neither available after 5 pm or on the weekend. Everyday I was scheduled for fixing my roof was cloudy and rainy during a few weeks of waiting. And finally, in the cloudy day of fixing my roof with 25% chance of raining, they were short of shingle at the end of Saturday. They office was closed and the bosses were not available until Monday. So my roof remained unfinished waiting until Monday to resume the job. I am sorry to say this that my experience was very frustrating with headache. No compensation or make up so far for unhappiness about the job so far! Thanks.

Very responsive and professional.