My Plumber Plus - HVAC

Very good

Good product.

Very professional. Work done quickly

Very good. Very professional, but very very expensive!

Excellent service!

you should not have to seek discounts after the fact of service.

I am very concerned that this work cost $345 to replace a part on one toilet, the float. Secondly, I was told by their customer service when I set up the appointment that a $79.00 investigative fee (or whatever they referred to it as) will be waived if the work is performed. That did not happen. Secondly, I was provided with a $1700 plus estimate for the replacement of two shower heads, toilet tank float (my description), drain stopper and washer for a faucet. When I consulted them they provided the following reply- Good afternoon. I am following up to your email regarding a recent service call to your residence for a water closet filling up but continuing to run water. Upon arrival, our technician followed our process and reviewed the problem with you and provided up front pricing. Only after your authorization to proceed, did the technician perform any work. He also provided you with estimates for additional work. After you get the Moen parts you discussed with the technician, we will install them for just the labor charge. We are a flat rate priced company so a breakdown of labor and materials is not something we will be providing to you. However, after reviewing the invoice, we would like to offer you a 10% discount for a total refund of $35.00. If you are in agreement, please respond to this email or contact our office so the paperwork can be completed." Needless to say, customer service 0. Misleading, overpriced and unaccountable 5. Beware. They will never enter my home again and I have contacted the BBB, Consumer Financial Protection Agency and I am considering taking them to small claims court to recoup my money. I cannot possibly be the only customer that has experienced this nightmare. Come forth and unite!

I appreciated that they completed the repair the same day. They gave us the option to go out and purchase our own toilet. We did that. Called them back and a plumber came back out at 8pm and did the work. You cannot ask for anything better than that.

This is a great company. All work is done the same-day. I had a broken well pressure tank bladder and I was getting estimates from other contractors for days and weeks before the work could be scheduled. My Plumber had a guy on the job in 2-hours and a parts delivery guy showed up with the new tank and replacement parts an hour or so later. Superb job! I highly recommend these guys ask for Randall P. by name in NOVA he is a real pro in the trades--not a hack like some of the other guys that show up.

Great work.