Mr. Rooter Plumbing of Cleveland

Did the job efficiently knew what he was doing? Extremely clean and polite got the job done was prompt came when he said.

Dave Eggers was great. He explained everything he was going to do and took great care about making sure the job was done correctly.

I was able to get in pretty quick. Customer service was awesome. Installed the next day. Dave was very friendly and professional

Vendor provided great communication on status of service. Vendor arrived in a timely manner after initial estimate was provided and was efficient with service. Tech was polite and professional.

Gabe was prompt and courteous. Very efficient job done right.

I had a very good experience with this company. Scheduling was easy and prompt. The technician, Josh, did an excellent job with replacing the leaking faucet, the valves, etc. He was courteous, professional, and friendly. He explained clearly what needed to be done and finished the job in a timely manner. I will certainly use the services of this company in the future.

Joseph Schneider came out to provide a quote for the job. He came on time and was courteous. There is no way of getting plumbing done cheaply so I think the price is pretty reasonable considering its plumbing. Michael Gundi came out to replace the kitchen sink pipes and trap. He did an excellent job. Mr. Rooter should be proud to have him as a service technician. He was prompt, courteous, and provided valuable advice. I wish I could give him ten stars. I would use them again.

So, funny story. I called Mr. Rooter to repair a water heater they installed 3 years ago. Response was very prompt. After a failed attempt at repair, I mentioned that this unit was still under warranty. Their response? According to the serviceman, his boss says (paraphrasing): Oh, well we dont normally carry that line of water heater. We dont know where we got them from and we dont know how they handle their warranties, so here, call these other guys. In other words, we f**ked up, we installed it, it is broke and we are not going to do anything about it. You are on your own. Needless to say, I am not pleased. I have nothing bad to say about the serviceman. He was professional, polite and sympathetic. I even offered to pay for part of the cost of a new install, and they were like, nope not interested. Mr. Rooter has been the first company I call since 2013. I dont think thats going to happen anymore. From 5 stars to 1 star in 3 years. Impressive.

My Pro was very good, he knew his job & paid attention to detail. He explained to me various parts that was needed & what needed to be done. This was an old house so it took different things to be done. Very good job, efficient , friendly, & knowledgeable.

Yes the job was done right and the guy was very personable and a good worker