Mr. B's Air Duct Cleaning

Amendment to the following review: Mr. B, the owner, contacted me after the work was done upon hearing about the issues . He expressed his deep regrets and refunded my money, sending me a hand written check for $350. I was impressed with this level of customer service. Chris and Hayden, two employees of Mr. B's, came to clean our air ducts on Monday, August 22nd, 2016. They hit some traffic on the way here, which is totally understandable. Because of that, they showed up 30-40 minutes late, but I was getting the house ready to get cleaned (moving furniture, rugs, etc), so it was actually kind of nice that they were late. Chris and Hayden seemed like really nice guys. They were kind and respectful in their communications with me. But their work ethic was a whole other thing; they did not do a good job. After an hour and a half, when they were about to finish up, I asked them if they were going to use the rotor brush with the vacuum (I'd done a little research before). They said they could do that. They got some of their equipment back out and did so. But if I hadn't asked, they wouldn't have done it. I thanked them for using the rotor brush and they said it was no problem. They packed their things and headed out. I should have looked at the state of our house before letting them go Every space around the air vents were filthy (about 6' on every side of the air vent), which meant it got all over the carpets, couch, guitars, books, our kids toys, kitchen table, and lots more. It took about two hours to clean up the mess they made. More than that, Chris and Hayden left a bunch of smudge marks on the walls, which wasn't a big deal since it easily cleaned up with soap, water and a washcloth, but it's the principle of the thing. They came to clean, not leave our house a mess. I called Mr. B's and spoke to Mark, the guy who books their appointments, and he offered to take $25 off the price after I asked him what he could give me for the trouble. $25 seemed insulting to me (for the two hours of cleanup I did), so I asked for another $50 off (I should have asked for more). He agreed. With the coupon I found online, that meant $100 off. So instead of $450 it was $350. But with the two hours of cleanup we had to do, $100 off didn't seem worth it.

Good!!!

They went above and beyond what they had to do. I had my entire unit set on the ground, they lifted up and fixed it, they didn't have to do that.

We are breathing better since the Air ducts were cleaned and that is a plus for us as we have asthma. They left the place very clean. They were professional to work with.