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Mercury Services Group, LLC

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1 Year In Business

Company Details

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Contact

700 Stockton Street, Unit 115
Richmond, VA 23224
http://www.mercuryservicesgroup.com

Hours

  • Mon: 8:00 AM - 6:00 PM
  • Tue: 8:00 AM - 6:00 PM
  • Wed: 8:00 AM - 6:00 PM
  • Thu: 8:00 AM - 6:00 PM
  • Fri: 8:00 AM - 6:00 PM
  • Sat: 8:00 AM - 12:00 PM
  • Sun: Closed
View All Details & Credentials

Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

  • Residential Cleaning One Time Deep Cleans
  • Residential Cleaning Recurring Service
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Credit Cards Accepted

Ratings

4.3
6 Verified Reviews
  • 5
    5
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    1
Showing 1-6 of 6 results
5.0 Altwahn A. Ashburn, VA
6/9/2022

Darrell came in to clean and rearrange my garage and he did a wonderful job. Didnâ  t miss a spot, I would highly recommend for any cleaning needs. Will be calling him back for my home next!

0.50 Cara Y. Richmond, VA
5/27/2022

One of the worst experiences with a company I have ever had. Hired for a move in and move out clean that allegedly took 8 hours, only to come home to find it had barely been touched. Dust and cob webs everywhere, dirty mantles and surfaces, refrigerator drawer broken (he did let us know this though), closet door hanging off hinges, did not bother cleaning shelves or inside drawers besides kitchen or baseboards/trim, just overall a worthless job. I have pictures of all of this. Darrell agreed to return the next day to do more at 10:30, then never showed and heard nothing from him so a friend and I finished the job in 4 hours as this was a time sensitive issue. On top of that, when telling Darrell we would not be paying for this obviously, he cursed us out and threatened to â smack my white a**. Stay away from this company!! Plenty of other good ones to use in this city.

Response from Company:

Thank you so much for your feedback Cara, and the Mercury Services Team is happy to accept responsibility for any miscommunication or any job that you found was not satisfactory. We are diligent about being very detailed in not only our cleaning, but our outline of the services we provide as well. If there was something not cleaned there is a possibility it was not outlined in the original contract: As discussed with your roommate and her mother (great people by the way), who booked services, was the main point of contact, and was ultimately responsible for payment. Once I spoke with them everything was handled, payment was made as well as apology

5.0 Jim H. Richmond, VA
5/7/2022

Very profressional; on time both starting an finishing the job.

5.0 Lewis R. Henrico, VA
2/27/2022

Excellent pricing and very professional

5.0 Lamont A. Richmond, VA
2/22/2022

Darrell paid great attention to detail, i was amazed with his service. Ive called him out twice since then. Definitely recommend!!

5.0 Janiah A. Richmond, VA
2/22/2022

Professional and showed respect for my personal belongings!

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