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7 Years In Business

Company Details

  • Verified Licenses


8656 East Plaza Avenue
Scottsdale, AZ 85250


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Service Details

  • Residential Work

Areas of Expertise

  • Remodeling
  • Major Home Repairs (General Contractor)
  • Bathroom Remodel
  • Kitchen Remodel
  • General Contractor
View All Offerings and Cities Served

Cost Information

  • Free Estimates


29 Verified Reviews*
  • 5
  • 4
  • 3
  • 2
  • 1
*Reviews imported from Google have not been individually verified by HomeAdvisor.
Showing 1-10 of 29 results
5.0 Becky S. Phoenix, AZ

KLB provides the most valuable asset of any contracting firm...integrity. Kelly gets the job done with direct, collaborative and reliable communication. She will ensure that her subs perform the job on time and with the quality she expects (on your behalf). If a problem arises, she will move mountains to correct it in a timely fashion. Our 1984 condo is updated with the high quality features that we selected, with Kelly's guidance. You will be so pleased with your decision to work with this gentle but hard working female contractor!

5.0 Daniel G. Phoenix, AZ

I cannot recommend Kelly from KLB Home Crafters highly enough! Her design expertise is truly outstanding, and she consistently comes up with the most beautiful and innovative designs for home remodeling projects. Kelly pays close attention to detail and listens carefully to your preferences, ensuring that the end result is exactly what you envision. Working with her was a seamless and enjoyable experience, and the transformation she brought to our home is truly remarkable. If you're looking for a talented and creative designer for your next project, Kelly is the one to call!

Response from Company:

Thank you! We truly enjoyed working with you. I appreciate you taking the time to review us.

0.50 Kim S. Phoenix, AZ

started this project in September it is December and it is still not done. She has stopped answering my e-mails She stopped coming to my home and checking the work after a couple of weeks, kept asking for more money. Lied to me about ordering the supplies to finish my bathroom and when they would be delivered several times. I had to do a lot of the work myself, removing the rebar from the wall where they moved the sink, patching up the holes in the walls, repainting, added my own baseboards, had to build my own shelves even though they were included in the quote, and now I am working on the cupboard. A huge section was cut into my wall in the garage to reach the tub on the inside, they did not repair it, Was told to move my storage shelves there and you would never know. I repaired it myself. I would never recommend this person to anyone. I am a single parent working full time and repairing my bathroom in my free time.

5.0 Jane B. Phoenix, AZ

Kelly's team added a 9 x 2' closet to the family room. It blends seamlessly with wall finish and rounded corners in the rest of the room. Workers were prompt, and pleasant. I hope to engage the company for future projects.

Response from Company:

Thank you for taking the time to review us. I enjoyed working with you and I hope you are enjoying your closet and we look forward to the opportunity to work with you again in the future.

5.0 David W. Scottsdale, AZ

They remodeled my bathroom with good quality and completed the project without any delay.

Response from Company:

Thank you David for your comments. We appreciate it and enjoyed remodeling your bathroom.

5.0 Todd G. Gilbert, AZ

Kelly and her crew did an amazing job. In a time where supply chain issues were rampant her team was able to remodel our 2 main bathrooms, a powder room and our laundry room. The process was very low pressure and relaxed. The crew doing the work was professional and polite. The results were exactly what we wanted. The bathrooms are modern and updated and our laundry room now has function and storage. Everything looks fantastic. We highly recommend Kelly and her team!

Response from Company:

Thank you Todd. We enjoyed working with you and remodeling your bathrooms and laundry room. I hope you are loving your new spaces.

5.0 Sue B. Sun City West, AZ

Kelly and her team did a fantastic job on our home. We originally hired them a couple years ago for our guest bathroom shower. We then hired them for our flooring for our home and finally for our Master Bathroom remodel. They did an amazing job and we absolutely love our bathroom, especially our large walk in shower. Kelly was able to put everything on 3D which made it really easy to visualize what it would look like. We were nervous removing a bathtub and converting to a large walk in shower but after seeing the 3D we pulled the trigger to remove the bathtub and we are so happy we did. Thank you KLB for a great job.

Response from Company:

Thank you Sue. I am very happy you choose us for your remodel.

5.0 Lindsay H. Scottsdale, AZ

Great craftsmanship and great customer service. And I have a beautiful bathroom that I love. Highly recommend Kelly and her team.

5.0 Valerie R. Scottsdale, AZ

After some major damage due to a internal wall water leak, KLB helped us through every step of the process including giving us sound advice on proper remediation plans. After that, they helped us turn a difficult situation into a really enjoyable remodel to turn our damaged home into the home of our dreams. The remodel included the entire home flooring, the majority of the home's drywall replacement, completely rebuilding the kitchen and bathrooms, and more. We were overwhelmed but KLB made us feel confident in the work being done and the beauty of the results speak for themselves.

0.50 M M. Paradise Valley, AZ

Would give negative stars if I could. Contracted April 2022 and still do not have a kitchen as of January 20, 2023. Eight cabinets were ordered incorrectly resulting in the huge delay. The next expected delivery of a flat cabinet door to match my paneled doors throughout my kitchen is not expected until February 8th at the earliest. And I still am unable to have any plumbing or appliances installed until possibly next week since I just received two correct base cabinets. Do not understand how someone can not measure correctly so many times. I did not change the layout and this never should have happened. As if that wasnâ t bad enough all of her subcontractors leave a mess and create more damage than they fix. Absolutely no communication from Kelly or follow up. She will look you in the eye, make promises of a six week completion take most of the money $38,000 to date and basically lie. The cabinets take 8 weeks and yet she tore out my kitchen on June 6 th and didnâ t order the cabinets until the middle of June. I am astounded by the reviews on here and feel they must be from friends and family. I was contacted by two other people describing the exact problems I have had and one person was paying $200000.00 for her project ( and Kelly is giving her a spice rack discarded from my kitchen due to incorrect measurements). A former employee of hers contacted me after I posted on Nextdoor and said after two years he quit because he was tired of being yelled at by customers due to the errors Kelly made. All I can say is check with the BBB, the ROC, the Attorney Generals office and Nextdoor for Scottsdale Ranch. I personally do not have time to complain like this but in several decades of remodels done for over 15 properties I have never encountered anything like this. If you are brave enough to hire this company ( by the way her prices were right in line with three of the other 5 estimates I got, so she is not the cheapest), I would definitely get a completion date in the contract with severe financial penalties for errors on her part delaying the project, penalties for her not having either herself or a foreman on site at the beginning and end of the day when her subcontractors are on site, get the names ahead of time of the subs she uses and check their references and finally keep your fingers crossed because this has without a doubt been a complete and total nightmare. After what will be 9 months without a kitchen ( STILL unusable as of 8 plus months) I would look elsewhere. I had a complete bathroom remodel done by Arizona Stone Gallery including extensive tile work ( no flooring or tile was needed in my current kitchen project) in three weeks, start to finish using the same cabinet manufacturer.


KLB HomeCrafters, LLC

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