Jafco Company

Great communication, timely, respectful, knowledgeable, and so helpful!

Came quickly and fixed the clogged drain

They helped fix an emergency sewage backup issue, but the external clean-out point should have been placed at the back-end corner of the house rather than the front. This placement missed access to the back-end area, which could be necessary if a liner installation is needed later. That said, hindsight is 20/20. They did a reasonable job based on their proposal, but at the time, we didn?t have enough knowledge to request a better plan. One issue I encountered was their tendency to revise estimates upward during the project, which I did not appreciate. Additionally, they were uncertain whether the sewage and storm drainage systems in my area were separate or connected. Compared to other providers I worked with later, this suggested a relative lack of experience or knowledge. Another concern was witnessing one of the workers urinating in the hole they had dug during the process. I found this unacceptable and feel it?s worth noting. Finally, I recommend checking out https://lni.wa.gov

So professional and thorough. Explained each step.

Justen and Andrew from Jafco were quick, helpful, and supportive! They took a look at all the potential issues, showed me a quote price, which I signed, and quickly and (as quietly as possible), opened up the ceiling to get to plumbing, and ran tests to make sure the problem was diagnosed. They also helped me with a separate (but what I originally thought was interrelated) issue. They were kind, informative, and price conscious. I would use them again!

Friendly, knowledgeable

They were expert in sewer issues as well as plumbing

Provided timely repair to clogged drain.

The company was very responsive and quick in replacing my leaking hot water heater. The team was professional and explained every issue.