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I 5 Exteriors, Inc.

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23 Years In Business

Company Details

  • Verified Licenses

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Contact

8100 NE Saint Johns Rd. Suite D 101
Vancouver, WA 98665
http://www.i5exteriors.com

Hours

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Service Details

    Areas of Expertise

    • Roofing & Gutters
    View All Offerings and Cities Served
    Deals

    Cost Information

      Ratings

      4.6
      62 Verified Reviews
      • 5
        53
      • 4
        4
      • 3
        0
      • 2
        2
      • 1
        3

      Highly rated for

      • Quality
      • Customer Service
      Showing 1-10 of 62 results
      2.0 Earl G. Davenport, WA
      1/25/2023

      We hired I5 to replace/upgrade 4 windows. We paid cash (1/2 up front and 1/2 when done). Initially, they did a great job communicating and scheduling. Upon installation, we received a cracked window which they stated was covered under the manufacturer's warranty and would return later to replace in 2 weeks. We accepted this response for the time being. The installation went further into the late night than expected. The installation itself was done well. It was difficult communicating with the staff that spoke broken Spanglish. As the crew was completing the installation I asked when they would return to paint the trim to match what was originally installed (the existing window trim was also hardy plank trim painted white; lifetime warranty). The crew nodded yes, yes, we paint later. This response was also acceptable and was willing to wait for a return trip to paint later since the day was already getting late. We began to be concerned when the communication suddenly stopped regarding the follow-up window trim painting and the replacement of the cracked window we received. At this point, I was not happy, especially after promptly paying off the remaining balance in cash on the day of installation. We contacted I5 asking when we could expect them to return with the follow-up painting and replacement of the window only to now find out that they were not sure and that the painting was not included in the contract. However, when re-reading the contract it clearly stated the painting which I pointed out to I5. They are excused was well that is just our standard language for only cases where we do include painting. What? I then responded that if I had known that is how they were gonna game me on this deal I would have stated then simply keep the existing painted window trim pieces you removed and reinstall them instead. Their response was well the hardy plank recipe has changed recently and the existing hardy we had only was a 30-year product - not a lifetime product. I disagreed with this assessment since the old hardy trim was barely 1 year old. So now we have to wait for some drier warmer days to paint it ourselves (since they said the added painting cost would be $1,800). Mind you Home Masters painted our entire house (window and siding trim included) for only $8,500 and they did a spectacular job. Also, I will have to caulk up the many nail holes that they did not complete on the window trim. When Home Masters installed our new hardy window last year they were careful to caulk all nail holes and seams. Home Masters told me that if this was not caulked properly then it would void the lifetime warranty. So much of I5 left me confident in what they did and can provide. I will not be recommending them to anyone in the future. Use Home Masters instead folks. Finally, now we are once again bugging I5 to give us an update on the cracked window issue.

      5.0 Brad X.
      11/7/2022

      They did a great job! The price was good, and I received a non prorated 50 year warranty. This impressed me.

      1.0 Cecilia K. Chehalis, WA
      9/21/2022

      This might have been the worst building experience in my life. Stairs repeatable rebuild. Started good with notifications of when things would be happening, then it fell apart. They still owe us for a tarp we had to purchase to cover the roof on the deck because it had a finished wood ceiling and no roof during the rain. The pony wall was built without plywood and paper, and had to be redone., skylights were installed sloppy, cracks in the finished pillars. And we had an estimate for a second project that we wanted to be done that we have never heard back on. Probably a blessing we worked harder on trims and finishes then they did. They used subcontractors that were very nice but this was their first deck job and we have a 3/4 picture framed deck. Make sure your project manager is the same throughout! Oh, and they expected full-price payment. Never pay before the job is done.

      5.0 Michelle M. Portland, OR
      4/25/2022

      This team knows what they are doing fast professionals. I will only use them for roof and siding jobs in the future

      3.5 Courtney L. Portland, OR
      9/28/2021

      The customer service was good but the roofers did not notify me of significant dry rot at the roof soffits even though they replaced the fascias that were connected to them. The soffits ended up falling apart after the fascias were replaced. They did the job they were hired to do but I had hoped for more holistic care.

      5.0 Pamela S. Hillsboro, CA
      8/24/2021

      i5 replaced our 43-year-old cedar shake siding with Hardie Plank siding (fire-resistant!), and did an outstanding job. Every employee on the job was professional, courteous, and extremely careful in their work, despite some less-than-pleasant weather conditions. We ran into only one issue, which had to do with some overzealous painting during the aforementioned weather conditions. (Don't let them paint your gutters if you can avoid it.) But i5 stood by their warranty and took care of the issue without argument. You might need to make repeated calls to encourage the busy project manager to make it all happen, but they'll get there. These are very good people who know how to do a job right!

      0.50 Tracy l M. Independence, OR
      7/23/2021

      I would advise anyone considering using this company to absolutely not! It started with their salesperson Brad making all kinds of promises that did not happen. Every part of our project had to be redone. We had them build a covered porch with paver walkway and porch. The covered part of the porch had to be torn down and rebuilt 3 times. the pavers had to be redone and the gutters leaked. They sent out a crew that had no idea what they were doing. They left big messes all over our yard and driveway. They did not work safely or efficiently. The crew would show up at 10am, work for an hour, take an hour lunch, and leave at 2 pm every day. We were told this would be about 2 weeks to complete. We signed the contract on February 4th and the project was completed on July 21st. Our project manager Eric made excuse after excuse, that is when he would respond. He mostly just didn't respond. I called their office several times and everybody I talked to was so sorry about everything, but nothing changed. The overall project turned out just okay, not what we asked for and were promised. They stopped working on the unfinished project for at least a month before I even could get someone to respond. They left pavers on my grass for a month and killed my grass. They left sand and garbage in my driveway for over a month so I couldn't use my driveway. They left a portable toilet in front of my house for months. I could go on and on but basically, this was, by far, the worst contractor experience I have ever had. Terrible work practice, terrible communication, and total lack of respect. And to top it all off, we were told that we would not have to pay anything until the job was complete, however, we got a phone call saying that our payment was delinquent before the job was complete. I honestly don't know how this company is still in business.

      4.5 Michael A. Vancouver, WA
      5/31/2021

      The gutters look good. It would have been nice if the installers cleaned up the mess they created (meaning, the debris from the gutters were just left were they dropped). Their ladders dragged a bunch of gravel onto our lawn. Pretty obvious. The installers never even told us when they were done. They just left. They could have walked the property and shown us what they did.

      4.0 Richard M. Portland, OR
      3/30/2021

      ...

      5.0 Timothy P. Vancouver, WA
      3/26/2021

      josh an company was very polite and accomadatein the workers were polite and respecfull installed full roof in one day.cleaned up after job.was done did excellent work we were very pleased with . special thank you goes out to josh thank you so much you were very prof. from timothy an barb vanc.wa.

      Photos

      I 5 Exteriors, Inc.
      New Roof

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