Horizon Improvements, Inc.

Good communication.

They are dishonest people, and they are on investigation on the Santa Rosa licensing's board and the state's licensing board for not putting permits and not having plumbing license.

Contract signed in March 2021 for sunroom ( concrete pad, frame 2 walls for windows) addition to existing house.. Salesman said construction would be delayed about 3-4 months due to COVID, supplies, and workforce.. But he said once started it would be done in 2 weeks. What he didnâ t say was how many weeks would be in between each of those 10 days. Work started September 1, (6 months after salesman said), . Delay after delay, Frame is (mostly) up but roof, windows, electrical, HVAC yet to even be scheduled.. Workmen come only if I call to complain. They show up for a day or 2 then disappear until I call to complain again. At present, estimated time for completion is March 2022 or beyond., a full year or more after the initial contract was signed. Review subject to update/champ, depending on what happens. Communications/ Interactions are pleasant just ineffective.

Due to limited supplies, they haven't started on our Sunroom yet.

Requested an estimate for vinyl siding install and rebuild patio cover in October. Finally received an estimate in December. Signed contract at end of December. We were told they were 2-3 months behind but we would be contacted every 2 weeks or so for updates as to permits, materials ordered, received and delivery. We received 1 phone call from them. We have had to reach out to them on several occasions for status updates. Last contact we were told that they were waiting for the materials to be delivered (that was a month ago). Contacted again this week and we were told another 2 weeks. We are now 4 months in and still no work started.

Proposal was professionally done. Very responsive to my requests and questions so for But due to COVID and high demand, the project is on hold so I?m trying to be patient.

We already had a slab (and roof) for the back porch and were just looking to enclose it for some additional living space. The floors to the enclosure were not installed flush with the threshold, making a dip when entering the new room, and now there is a soft spot in a different area.

They were great. I had a design in mind and they created my patio just the way I pictured it. I have neighbors asking me all the te about it. Thank you so much.

After having a very bad experience with a concrete project I was ill at ease to start a carport and roofing project. But, I was immediately put at ease by Mr. Touchstone (estimator) about the project and sure enough everything was a breeze. The gentleman that did the work was a perfectionist and the roofers they hired did a fantastic job incorporating into the original roof. I mean they were all great. I will use them for any others projects that may come in the future. They restored my faith and I never had a worry or concern.

Excellent customer service. They took the time to discuss my ideas, answer questions, and provided cost differences. There was a delay before they could start the work but once started, they finished quickly. They were professional and left the work area clean. Very satisfied with new screen porch.