Home Pro Remodeling & Construction, Inc.

We strongly recommend that you do NOT use HomePro (also working as I-Remodeling Inc). We have had a horrible experience over the last 285 days for reasons too numerous to describe. The most egregious examples are that, in our opinion, they exhibited predatory business practices, they continuously ignored their promised timeline, and they assigned an incompetent project manager.We initially asked HomePro for a quote on bringing our daylight basement stairs up to code. They brought a bunch of experts'' who helped sell as much as possible and ended up upselling us to do our kitchen at the same time. Believing that the $146,000 quote included the kitchen AND stair renovation, we signed the contract and made the deposit. When we asked why the stairs weren t being demo d, we were told that they were not included (the reason we hired them in the first place!) Then they told us we needed an extra $41,000 to do the stairs as well. Although the main contract includes reference to the stairs, the Project Manager (PM) insists it was only to widen the stair entrance framing. Home Pro is making us feel like they are more interested in maximizing their profits than satisfying their customers. Regarding the timeline, the job started January 10th, 2022. Although our contract states it would be done within 84 days, we are currently on day 285! There have been no acts of God, strikes, or unavailability of materials(except for a three week delay on windows) to explain this inexcusable delay. After they demod and framed the kitchen and staircase, they left it without a ceiling for months during the coldest time of year. Even with our thermostat set at 60 degrees, we lost thousands of dollars in heating bills. At this point, we re worried the job won't even be finished before Thanksgiving when we have family members flying in from out of town to celebrate with us… 6 months over their contracted completion date! The PM, who was also the sales manager, would consistently send Subcontractors to our house and not show up himself. There were weeks where I spent nearly 10 hours of my own time making sure the PM s job was getting done. Without the PM being on site, Subcontractors were at our home with no idea what to do, causing me to contact the PM to figure out why he wasn t here and what the Subcontractors were supposed to do. The worst example is that he tried to pass off an unlicensed, unbonded, uninsured person to do critical electrical work. And on top of that, the PM pressured me into getting the permit myself. Thankfully, the government inspector assessed the situation and said he would return when Home Pro filed for the permit and had a licensed, bonded, and insured electrician complete the work. The state reprimanded and fined the contractor for their unprofessional behavior. Because of this I attempted to fire HomePro. Faced with this, one of the California bosses came to my home and asked me for a 2nd chance. He assured me that our experience with the PM and other Subcontractors would improve. After months of more complaining, with no changes in site, HomePro fired the PM. Unfortunately for the new PM, he is tasked with fixing the mess that his predecessor left. Home Pro has also allowed the previous workers to make us feel unsafe in our own home! A general contractor told our current PM that he was going to come and take our windows out of our kitchen because they weren t paying him and yesterday the Fired GM trespassed into my home and threatened to put a lean on our house if HomePro didn t pay him. In conclusion, our opinion is that you will have a terrible experience with Home Pro (I-Remodeling Inc,) a company that focuses on profit over customer satisfaction, ignores their contracted timeline, and doesn t understand the meaning of project management.