HomeCraft Gutter Protection

BUYERS BEWARE! EVERYONE SHARE THIS POST SO THE WORD GETS OUT!! UPDATE: I was just forwarded a contract that I DID NOT SIGN and had to make a police report. I had a copy of the contract that I actually did sign that was nullified when financing wasnt available. Our signatures were literally and ; on the contract and the police will be pursing them for fraud and forgery. I met for over 2 hours with Billy Harp as we have an incoming water issue at our home, and we have had people making bids on this work all week. After discussions about every aspect of the job, including the flashing to be replaced by our metal roof, I felt the confidence in allowing Billy to move forward with install. We even went outside and I pointed out the entry point already diagnosed. 1st issue was the financing. I was asked to enter a finance agreement where they couldn't tell me the interest rate, but only the monthly payment and they also couldn't provide me with ANY FINANCE PAPERWORK. In an effort to resolve and mitigate our water issue, I ignored that HUGE red flag. They were super eager to get the contract and even had to change the terms of the contract due to financing. I repeatedly went over the flashing that has been quoted by several vendors to need to be replaced and was ASSURED by Mr. Harp it would be no issue. We moved on through, all while mentally noting they were super eager to move forward as well as to get reviews and referrals on site. Mr. Harp and I discussed every detail in depth, including pictures being sent to me before my MIL signed off as I would be at work during installation. FAST FORWARD TO ME GETTING HOME TONIGHT AFTER NOT GETTING PICTURES AS PROMISED..... to find out NOT ONLY did they NOT install the flashing to stop the water entry into my home, but when countered with their fraud and deception of the contract Mr. Harp's supervisor called me and said Mr. Harp had no authority to say that he could fix that and that it was a siding issue. He also made sure to let me know that instead of fixing HIS COMPANYS WRONG, that they would just place a lien on my home. Luckily, I work for an amazing attorney who will be more than happy to assist me with holding them legally responsible. DO NOT USE THEM! BUYERS BEWARE!

BUYERS BEWARE! EVERYONE SHARE THIS POST SO THE WORD GETS OUT!! UPDATE: I was just forwarded a contract that I DID NOT SIGN and had to make a police report. I had a copy of the contract that I actually did sign that was nullified when financing wasnt available. Our signatures were literally and copied and pasted on the contract and the police will be pursing them for fraud and forgery. I met for over 2 hours with Billy Harp as we have an incoming water issue at our home, and we have had people making bids on this work all week. After discussions about every aspect of the job, including the flashing to be replaced by our metal roof, I felt the confidence in allowing Billy to move forward with install. We even went outside and I pointed out the entry point already diagnosed. 1st issue was the financing. I was asked to enter a finance agreement where they couldnt tell me the interest rate, but only the monthly payment and they also couldnt provide me with ANY FINANCE PAPERWORK. In an effort to resolve and mitigate our water issue, I ignored that HUGE red flag. They were super eager to get the contract and even had to change the terms of the contract due to financing. I repeatedly went over the flashing that has been quoted by several vendors to need to be replaced and was ASSURED by Mr. Harp it would be no issue. We moved on through, all while mentally noting they were super eager to move forward as well as to get reviews and referrals on site. Mr. Harp and I discussed every detail in depth, including pictures being sent to me before my MIL signed off as I would be at work during installation. FAST FORWARD TO ME GETTING HOME TONIGHT AFTER NOT GETTING PICTURES AS PROMISED..... to find out NOT ONLY did they NOT install the flashing to stop the water entry into my home, but when countered with their fraud and deception of the contract Mr. Harps supervisor called me and said Mr. Harp had no authority to say that he could fix that and that it was a siding issue. He also made sure to let me know that instead of fixing HIS COMPANYS WRONG, that they would just place a lien on my home. Luckily, I work for an amazing attorney who will be more than happy to assist me with holding them legally responsible. DO NOT USE THEM! BUYERS BEWARE!

Oliver Bierman came out and he is fantastic. Very professional.

Travis came out and did an amazing presentation of their product and explained why they were the best choice for gutters. The company had no problem taking my 7K and was out the next day to put the gutters up. During his presentation to me, Travis assured me that the gutters would be secured every 8 inches and able to hold up to 100 pounds as well as sealed with a tri-polymer sealer to prevent any leaks. What I found the very next day, thankfully it rained, was that there were MANY leaks between the gutters and the fascia, the end caps were leaking becaused they were not sealed and I could easily move the gutters because they were not fastened well. I would not have trusted 10 pounds on them, much less 100. I feel that I would have gotten better resutls hiring walmart to do the job. I would encourage everyone to STAY AWAY FROM HOMECRAFT They did come back out a week later and seal the gutters and fasten them about every 18-24 inches. Still not the 8 I was told, it seems they pull a bit of a "bait and switch" game thinking the customer will never look. Unfortunately I learned a very expensive lesson. I hope you don't have to do the same. STAY AWAY FROM HOMECRAFT!!!

Great work and very reasonable in pricing. Would hire him again.

Construction practices presented in their sales pitch were not necessarily followed. Superior quality of materials was not used, per the gutter installers (?we use the same as everyone else?). Spacing of supports were 3 feet instead of 18?-24?. French drains were evident upon removal of existing downspouts, but new downspouts were 6 - 8 inches off, requiring elbows at the bottom.

Simply amazing

They completed the project in one day. Outstanding work!

The representative Amanda was amazing,

Very thorough estimate. I received several estimates, and there's was somewhere in the middle. I decided to go with them because they offered the best value despite not being the lowest price, and their sales rep seemed to be the most honest about our house's needs.