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- Verified Licenses
- Veteran Owned
Hours
- Mon: Open 24 Hours
- Tue: Open 24 Hours
- Wed: Open 24 Hours
- Thu: Open 24 Hours
- Fri: Open 24 Hours
- Sat: Open 24 Hours
- Sun: Open 24 Hours
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- Moving
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Reviews
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Showing 1-7 of 7 results
5.0
Brad Sugden
Google Review
9/12/2024
I am so happy with this experience with Hoekstra moving. The communication was excellent, they were on time, they were friendly, and so fast. The quote was spot on. Nothing was damaged. Talk about turning a stressful day into a best case scenario. Highly recommend.
Response from Company:
Thank you for the opportunity Brad!!
0.50
Andrea H.
South Haven, MI
9/5/2024
We used Hoekstra moving in early August. I was quoted for 4 moves, but only had 3 on the day of the move. Moving out took way longer than expected. To make matters worse, I was charged 60% more than the quoted amount. I haven't been able to speak to anyone at Hoekstra about this because they won't return my calls. This feels like a bait-and-switch. I'd look elsewhere if I needed to hire a moving company. Moving is hard. You don't need them to make it any worse.
Response from Company:
Dear Andrea, Thank you for sharing your feedback. IÂ’m truly sorry to hear that youÂ’re dissatisfied with the service you received. I want to address your concerns directly and offer some clarity on the situation. Firstly, I want to emphasize that our goal is always to provide the highest level of service to all our customers. We understand that moving can be stressful, and we strive to make the process as smooth as possible. To that end, we went out of our way to handle items that many moving companies might not, and we work hard to maintain some of the most competitive rates in the industry. Regarding your review, I understand that it might seem like we're placing blame, but thatÂ’s not our intention. We reached out to you the day of service and left two voicemails to ensure everything was satisfactory, but we didnÂ’t hear back from you. We also noted that you signed all the necessary agreements, including the premove agreement, revision of estimate, release of liability, and end of service agreement. We only charge for the time that is worked, and our agreements cover all of this. We genuinely value your feedback and want to resolve this matter amicably. However, since the service was completed over a month ago and considering the detailed agreements and communications we had, we're unable to offer a refund. Our team, including the movers who worked on your job, are experienced professionals who continue to be part of our team, as verified. If you have any further details or concerns you'd like to discuss, please reach out to us directly please feel free to do so. WeÂ’re here to help and want to ensure that your concerns are heard and addressed appropriately. Thank you for your understanding. Best regards, Hoekstra Moving Company
1.0
A H
Google Review
9/5/2024
We used Hoekstra moving in early August. I was quoted for 4 moves, but only had 3 on the day of the move. Moving out took way longer than expected. To make matters worse, I was charged 60% more than the quoted amount. I haven't been able to speak to anyone at Hoekstra about this because they won't return my calls. This feels like a bait-and-switch. I'd look elsewhere if I needed to hire a moving company. Moving is hard. You don't need them to make it any worse. Edit: Only after posting this review did Nate with Hoekstra return my call. He proceeded to blamed me for not calling him while the move was in progress. He also admitted that two of the three movers have since been fired, but offered nothing in the way of a remedy.
Response from Company:
Dear Andrea, Thank you for sharing your feedback. I’m truly sorry to hear that you’re dissatisfied with the service you received. I want to address your concerns directly and offer some clarity on the situation. Firstly, I want to emphasize that our goal is always to provide the highest level of service to all our customers. We understand that moving can be stressful, and we strive to make the process as smooth as possible. To that end, we went out of our way to handle items that many moving companies might not, and we work hard to maintain some of the most competitive rates in the industry. Regarding your review, I understand that it might seem like we're placing blame, but that’s not our intention. We reached out to you the day of service and left two voicemails to ensure everything was satisfactory, but we didn’t hear back from you. We also noted that you signed all the necessary agreements, including the premove agreement, revision of estimate, release of liability, and end of service agreement. We only charge for the time that is worked, and our agreements cover all of this. We genuinely value your feedback and want to resolve this matter amicably. However, since the service was completed over a month ago and considering the detailed agreements and communications we had, we're unable to offer a refund. Our team, including the movers who worked on your job, are experienced professionals who continue to be part of our team, as verified. If you have any further details or concerns you'd like to discuss, please reach out to us directly please feel free to do so. We’re here to help and want to ensure that your concerns are heard and addressed appropriately. Thank you for your understanding. Best regards, Hoekstra Moving Company
5.0
Sarah Kraft
Google Review
8/17/2024
Excellent customer service from the first phone call! They were friendly, fast and very hard workers. Great pricing also. We had a last minute move and they made sure to accommodate us. I would 100% recommend!
Response from Company:
Thank you so very much!!
5.0
Anette Baron
Google Review
8/7/2024
Brandon and Rob were professional, thoughtful and overall stellar.
Response from Company:
Thank you so very much Anette!!
5.0
Kimberly O.
Spring Lake, MI
8/6/2024
CanĂ¢ t say enough about how much I appreciated what a positive experience they made my move. Moving can be stressful but they did everything possible to help ease it. They even helped me place some furniture and it looked great! Good guys, friendly, thoughtful, and respectful. Would definitely hire again.
5.0
Thomas Mills
Google Review
8/1/2024
Great people, fast service, fair pricing. Highly recommend them.
Response from Company:
Thank you so very much Thomas!!
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