Hard Surface Flooring, LLC

4.86 |16 Verified Ratings
Write a Review

Hard Surface Flooring, LLC

4.86 | 16 Verified Ratings
Write a Review

636-238-0483

13276 Apache Point Drive
Sainte Genevieve, MO 63670
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Profile
Hard Surface Flooring, LLC


With over 10 years experience in the Flooring industry, Hard Surface Flooring, LLC is your industry expert. We pride ourselves on our extreme professionalism and attention to detail. Our customer satisfaction guarantee will assure you we will not leave your property until you are completely satisfied with our work. As a Veteran-family owned and operated business you can trust that we will treat your home as we would treat our own. Give us a call today we look forward to working with you! "We as a company work hard to give our customers the upgrade they deserved "

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Saint Louis
  • Ballwin
  • Fenton
  • Festus
  • Farmington
  • Hematite
  • High Ridge
  • Sainte Genevieve
  • Valley Park
  • Saint Peters
  • Kimmswick
  • Arnold
  • Eureka
  • Pevely
  • Saint Charles
  • Barnhart
  • Herculaneum
  • See All >

Services Offered

Flooring & Carpet

Areas of Expertise

  • Flooring
  • Tile

Product Brands Used

  • Bruce
  • Flooring Plus
  • Invista B.V. - Stainmaster
  • Lumber Liquidators
  • Mohawk
  • Mohawk
  • Pergo
  • Pro Source
  • Shaw Industries Group, Inc.
  • Stainmaster
  • Stainmaster
  • See All >

Quick Facts

Business Hours
Monday:
8:00 AM to 7:00 PM
Tuesday:
8:00 AM to 7:00 PM
Wednesday:
8:00 AM to 7:00 PM
Thursday:
8:00 AM to 7:00 PM
Friday:
8:00 AM to 7:00 PM
Saturday:
8:00 AM to 5:00 PM
(Please call to confirm)
  • Free Estimates

Credentials

In Business Since: 2019
Screening
HomeAdvisor Screened. View Details

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Business Overview

How We Got Started

I chose to work in this industry because Its a long time family business, I love what I do, and I love the look on my customers faces after the job is complete..

We started in this industry in 2013.

We describe our business as Family owned and operated

What advice would you give a customer looking to hire a pro in my area of work.

Make sure its an experienced company, with the customers best interests in mind.

 

Photos
Hard Surface Flooring, LLC


My Work
9 Projects
HomeAdvisor: The nation's largest network of screened and rated pros.

Ratings & Reviews
Hard Surface Flooring, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 16
  Page 1 of 2
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5.0   |  
Review by in Farmington, MO
Project: Install Wood or Stone Laminate Flooring
Excellent company! They went above and beyond with our project!
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5.0   |  
Review by in Kirkwood, MO
Project: Install or Completely Replace Wood Flooring
They performed high quality work on time and within the given estimate. Matt was easy to work with.
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5.0   |  
Review by in Maryland Heights, MO
Project: Install Wood or Stone Laminate Flooring
If we could give them 10 stars we would. Very personable from the initial phone conversation to the final install. They had to undo what we had tried to do ourselves and started from scratch. They were very straightforward and kind and did not make us feel like we were totally incompetent for even trying to do it ourselves.( which we were). We had Waterproof Vinyl installed in our lower level. Lots of furniture to move including a piano and pool table. No damage to anything. They were punctual, kept to the task, pretty speedy, communicated anything needed throughout install. Polite and answered all our questions. Very accommodating and the price was very reasonable. In fact we added a bit more because we were so HAPPY. We intend on redoing our main level soon and have already gotten a bid from them and will have them in our home again! Call them and don't look any further. No, we aren't related!ð Also happy to hear Matt is a Navy Veteran! Go Navy!!!
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5.0   |  
Review by in Saint Louis, MO
Project: Install or Completely Replace Wood Flooring
Matt was professional, courteous, prompt, and VERY competent. I would HIGHLY recommend him and would definitely use him for any future flooring needs.
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5.0   |  
Review by in Imperial, MO
Project: Install Wood or Stone Laminate Flooring
Matt was hands on from the very first phone call. Walked me through the estimate process and worked around our schedule when the flooring was delayed at warehouse. He rearranged his schedule to ensure our move in deadline was still met. Quality work and quality people. Will refer Matt to all our family and friends.
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5.0   |  
Review by in Saint Louis, MO
Project: Install Wood or Stone Laminate Flooring
Super to work with and looking forward to the next project
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5.0   |  
We hired Matt and his team to replace old carpeting and vinyl tile with laminate wood flooring throughout basically the entire main floor. From scheduling to job completion, we could not be happier. Their attention to detail was what really impressed. Floor, base molding, trim work-all better than new construction! I will hire again.
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5.0   |  
Review by in Saint Louis, MO
Project: Install Wood or Stone Laminate Flooring
This crew was just as polite as they were talented. They made sure that I was tied in on all decisions that deviated from the original plan, and they even helped reduce costs to become more competitive. I would highly recommend this company to anyone needing flooring done.
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4.0   |  
Review by in Saint Louis, MO
Project: Install Wood or Stone Laminate Flooring
Mat was great. This is a young company and might need a little work on professionalism. The crew does quality work and are willing to give a discount when you have lots of work for them to do. Overall, very happy!
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3.5   |  
Review by in Saint Louis, MO
Project: Install Wood or Stone Laminate Flooring
Having three prior contractors say the job was too big for them (I do not understand that either), I tried Home Advisors. Mat was the only one of the three listed companies who called me. Mat did very little of the install. Most was handled by a man by the name of Mike on his staff. Mike was a hard worker and seemed to know what he was doing. I appreciated his work ethic. I have little to say about Mat and his brother (also on his staff), as they did not put in the time that Mike did. The first two days were 6.5 hour days (out of which came their lunch time). That was a big odd but as I was not paying by the hour, I was okay with it. The last two days Mike was the only person working at my house. My main issue was that on their fourth and last day of work, they really rushed to finish. Since I was leaving my house at 5 pm, I told them they would have to leave by then. They did not have to finish that day, just be gone by 5 that day. I was okay with them finishing up the next day. But Mat came over around 3 and they rushed through finishing and I did not have time to do an end-of-job quality inspection as I was leaving as they were. And I did, unfortunately find a spot that was not covered. At our initial meeting, Mat explained that I should order 10% over because you wanted to be sure you had some product leftover. However, in their last minute haste to finish before 5, and my haste to get out the door, I did not think about checking the house or garage for leftover flooring. When I realized I did not have any I sent a text to Mat and he said I did not tell him I wanted any. I replied that he said it was important to have leftovers. And certainly there had to have been a couple of planks left. He said, no there were not. Just scrap that was not any good or it was defective and it had already been dumped. (First time I heard of defective material! If that was the case, why did not he tell me that so I could have the manufacturer make good on it?) I was really surprised that after convincing me that I needed leftover material, that his response was that I did not tell him I wanted it. I never felt like he was willing to take responsibility for anything he said. He had an excuse for any issue that I raised. I WAS always misunderstanding things. He said he was charging me to dispose of everything and I never stated that I wanted it. Now it is certainly possible that we simply had a personality clash, but the fact that he kept saying I SHOULD HAVE TOLD HIM I wanted to keep some leftover material was the last straw. My belief is that they were in a hurry, threw it all in the truck, and left. I found it unprofessional and I could not recommend them.
Response by Hard Surface Flooring, LLC: Thank you for your feedback Diane. I as a owner can not be on every job, but rest assured I do check ups and make it a priority that it gets done properly and in a timely manner. We as a company never rush a job. We clean up and get out, as we do not spend more time on a job than need be. As for the 10% over material, that is called waste and that is for us as the installers to use for the installation, if anything is left over and usable of course we leave it for the customer. This job in particular you only ordered 7% over and we almost didn't have enough material to finish the job. We never have excuses and we always own up to any mistakes or issues at hand, but your job had zero issues. I thoroughly explained in writing and in person if you wanted left over material to order over the 10% for waste. I took an additional $150 off your bill because I was just being a nice person and you still seemed displeased with everything. I would never leave trash on the job as you paid to have it disposed of. There was no personality clash I enjoy all my customers and I will take all this feedback to learn and grow as a company. Thank you for your business Hard Surface Flooring LLC
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Showing 1-10 of 16
  Page 1 of 2

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    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
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