Handyman Connection of Alpharetta

Friendly, courteous and professional. completed the job without issue

They listened to my requests and did a quality job on what I needed to have done.

The handyman they sent (Michael) was great! Showed up on time, completed the work on time, great service overall.

Great experience overall

I was very happy with the job. Michael came out and looked over the project gave an estimate, We set a date and had to make adjustments because of the rain but the work is done. Michael called before he got here did the work and the price was the same as the estimate. Thank you Handyman Connection for making it so easy! I will be calling again.

Punctual. Friendly. Capable. Expensive.

Joe and his crew showed up on time. They did a very careful and thorough job when painting our deck. They were very professional and we would recommend them and use them for future jobs.

Needs more detailed descriptions on the proposal. Needs more communication between project manager and a handyman.

Update 10/1/19: I just reached out to Rick, the owner of the company, in response to his comment on Google about making things right. We both came to the agreement that we could have done things differently to resolve the issue at hand, and he offered me $250 to cover part of the costs If I removed my honest review of his company. I told him that I am not interested in taking bribes, but I would be willing to accept the $250 and update the review honestly. This was not good enough for him, so he rescinded his $250 offer, and we are back at square one, but now I think even lower of this company and how they handle conflict and bad jobs. Handyman Connection of Alpharetta was hired for a shower to remodel in November of 2018. Do not hire this company for anything more than washing a window or removing an old nail from the wall, and do not expect for them to back the work that is done with so-called 1-year warrant The handyman sent from the company was not professional and lacked politeness and honesty. The mess he made in our house took longer to clean up and smell back to normal than it took for him to make it. Between the cigarette smoke and the condescending conversations, he managed to throw up the facade of a shower, that we quickly realized needed more attention. The work done was overpriced for what we received. 8 months after the installation the floor tiles were popping out and grout was allowing water to seep through.A project manager from the company came over to check on things to see if the work would be covered by the so-called 1-year warranty. The project manager was the best part of the company, honest, straightforward and agreed that the work done was absolutely horrible and told me to expect a phone call from the office soon to make things right. 5 days later I received a phone call from the original handyman who performed the poor installation and a voicemail from him saying he wanted to fix the shower. If insanity is defined by doing the same thing twice expecting different results, I would have been insane to allow this person back in our home to give it another shot. I reached out to a real professional (which I would recommend you to do at this point if you are still reading this review) to come take a look and fix the mistakes that had been made to the shower in the first place. We ended up having to redo all of the floor work and cover up much of the poor finishing work on the shower. We also learned that the mortar used to hold the tile on is not meant to be used for showers. It is not heat-resistant and will wear quickly over time. We expect to only have 5 years left on the multi-thousand dollar renovation that will cost us as much, or more, to fix. When I asked the Handyman Connection to make things right and cover the costs of having someone who knew what they were doing fix the shower they refused to honor their one-year warranty stating that warranty work is only covered by Handyman Connection contractors. They did not bother to ask how much I wanted to make things right. They have no interest in customer satisfaction from what I can tell, they are just out to make another buck. I would have been happy for a partial coverage, but the lady on the phone (who did not sound very confident and could tell that they were treating me wrong) said that there was nothing they could do after she placed me on hold for a second and a half to ask someone else if they could help. This company may be good for fixing a window lock, painting a wall or hanging a photo, but I would definitely not recommend them for anything of significance.

Victor came out to my house to discuss what projects I needed fixed/repaired. I had two projects: 1). lock on a window fixed and 2). 2 GFCI outlets replaced. Victor told me that the window locks that I had on my windows were no longer used, but that he could fix them with another option. He told me that the GFCI outlets could be replaced. He schedule a 2nd appointment for the installation and gave me a quote for the service. Very reasonable. He came back out on the 2nd visit at the scheduled time and quickly did the installation. The nicest part was finding that Victor had installed a GFCI in my bathroom with a night light. Thank you so much Victor. I would definitely use Victor again and I highly recommend him.