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18 Years In Business

Company Details

  • Verified Licenses
  • Bilingual

Contact

2936 NW 27th St
Fort Lauderdale, FL 33311
http://www.gmvanlines.com

Hours

  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work
  • Small Jobs Welcome

Areas of Expertise

  • Moving
  • Packing & unpacking
  • Long Distance & Int'l relocation
  • RESIDENTIAL RELOCATION & CORPORATION RELOCATION
  • GOV. Move/ Military Moves
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Warranty Offered
  • Credit Cards Accepted

Ratings

4.1
125 Verified Reviews
  • 5
    83
  • 4
    16
  • 3
    6
  • 2
    7
  • 1
    13
Showing 1-10 of 125 results
0.50 Dutch D. Raleigh, NC
7/9/2024

DO NOT use GM Van Lines! GM Van Lines quoted about $2000 for my move from NC to Florida. I provided a detailed list of items and photos of the furniture to be moved. They loaded my things from the apartment and went to the furniture store to load my furniture. At the furniture store, GM Van Lines doubled the estimated cost from around $2000 to $4400, claiming I had more items than what was listed. I did not have more items and I sent photos of the furniture that needed to be moved when they quoted $2000 to move 2700 lbs. Some of the furniture was disassembled by the store for the move but GM Van Lines considered that as additional parts. They refused to move my things to Florida unless I pay $4400. I was forced to negotiate the price down as I have already moved out of my apartment. They are going to respond to this message with the following lies: 1. We offered a refund- They said I will not get my refund back. 2. We will move if you remove the additional items - Theres no additional items. The beds were disassembled, and GM Van Lines thinks the parts are additional items. DO NOT use this dishonest mover.

Response from Company:

Mr. [Consumer Name Removed] contacted our office to get an estimate from NC to FL. He provided us over the phone with the list of items to be moved. We gave him an estimate of $1863. He agreed and paid a deposit of $396.00 and scheduled a move date for 06/29/24. Our truck arrived on 06/29/24 at Mr. [Consumer Name Removed] apartment to pick up the belongings and loaded everything from his apartment then he also included an additional stop at a furniture store where he had purchased furniture that he wanted to take with him as well. While at the furniture store, the foreman explained to Mr. [Consumer Name Removed] before loading the truck that there were additional items and the furniture was very big and would take up more than the half truck space than anticipated. We provided him with a new estimate and at this point, Mr. [Consumer Name Removed]got upset and angrily disapproved so we offered to just take back everything already loaded in the truck to his apartment free of charge and be done. Once Mr. [Consumer Name Removed] came to terms, he agreed and understood that he had more items and giant furniture he offered to pay $3000 but we refused to take that offer and again offered to bring everything back to his apartment at no cost. Mr. [Consumer Name Removed]didn?t want us to unload everything back to his apartment because he was required to vacant the property by 06/30/24. In good faith, trying to help him, we agreed to do the move for $3200 which was much below the actual cost. Mr. [Consumer Name Removed]requested to have his items delivered by 07/01/24 and stated that the building would not allow deliveries on 07/04.Also Mr. [Consumer Name Removed] knew delivery can take up to 21 business days . Our truck arrived in Florida on the night of 07/03 and notified Mr. [Consumer Name Removed] that we could do delivery on 07/05 at 9 am (we know we can?t do delivery on July 4th ) Mr. [Consumer Name Removed] called back and said that the building would not allow him to get delivery on 07/05 either and only on Monday 07/08/24 at noon, so we courteously kept his stuff on the truck for 3 days at no additional cost even though this would hold the truck back from being in route for 3 more days. We value our customers and are dedicated to ensuring a positive experience. If there are any additional details or documentation required to further investigate this matter, please do not hesitate to contact us directly. Thank you for your attention to this matter.

3.5 Gary S. Randleman, NC
12/3/2023

The move is pending however the company customer service is great!

0.50 Wendy H. Rome, GA
9/22/2023

Several smashed boxes, items missing. Broken items and they jacked the price up at the last minute over $2000!! Ladies in the office were very nice but the owner was horrible and rude. The guy moving and packaging myself was very unprofessional. Talked to his girlfriend on FaceTime while she was in bed while I was trying to sign papers and verify things. DO NOT HIRE THIS COMPANY!

5.0 Leroy W. Cary, NC
5/31/2022

On time the guys were fast

4.0 Jasmine D. Durham, NC
4/17/2022

They were a day late, due to weather and the inability to drop a previous load.

4.5 James D. Mars Hill, NC
2/11/2022

These guys did a great job on pickup and delivery. No damage to anything!

0.50 Sajida P. Greenville, NC
6/25/2021

Bad service. They gave a wrong estimate for the move and charged $3000 higher than the agreed charges.

0.50 Ardis S. Blairsville, GA
6/23/2021

The contracted employees were great, hardworking. The actual employees and their management were subpar. If a negative rating could be given, they would earn it. I have a 3 story 600 sq ft house. I requested an in-person estimate for a move. I was told the company did not do in-person estimates. My initial contact was Oded Gur. He was told about the issues we had moving from TX to GA 3 yrs ago. He was told an 18 wheeler would not fit due to the turn into my driveway. He was told it would be better to load 26 ft trucks. I requested **whiter glove** treatment, full packing. Oded was told I had a pool table and 65 inches TV that would require third-party handling. He promised that his people could disassemble a pool table and handle taking a large TV from the wall without a problem. Oded was told that I needed to pack in 2 days and leave on the third day. He was also told it was not possible to do a video estimate because of poor internet service in the area. He accepted our old inventory from 3 years ago plus an additional list of items not on the inventory. Oded figured the estimate at 27986lbs. The cost of the pool table and full packing was $22905.34. Since that initial contact I have not heard, been texted, etc from Oded. He does not return calls, emails, or texts. Then the actual moving /packing problem began. Day #1 Two guys, Ian and Niko showed up with a 26 ft truck. When asked about other members of their team, I was told they would be there in about 4 hours. Four hrs later 2 more guys showed up. They quit at 6 pm, loading nothing in the trucks. Day#2 0900HRS Five people showed up to pack, Ian and Niko did not show up till 1000. By 1400HRS the workers were out of packing supplies and boxes. They took the one-loaded truck and said they were going to offload it to an 18 wheeler. Everybody left and did not come back. Day#3 The packers showed up at 0900HRS, still no packing supplies so they started moving things from the upstairs and basement to the main level. 1300HRS Ian and Niko show up with a 26ft truck with packing material. Ian proceeds to tell me that **due to the packing** he would have to go over the inventory and raise the price of the move. He said he had been on the phone the previous evening talking with his boss. I told Ian I had a contract and that the pool table, extra packing, etc. was included in the cost estimate contract. I called his boss, David, and told him that everything Oded had promised was not true, his management was poor, his workers had not been supplied with the needed manpower or the necessary supplies, etc. The topper was watching Ian put untaped plastic dressers, with contents falling out onto the truck, watching as a box fell off a transfer truck and hit the pavement, and, then telling me that it would require another full day to finish packing. Day#4 After canceling and readjusting all our travel plans. Ian and Nikmo show up at 1000HRS while the other packers have been here since 0900HRS. David, their boss, is again unavailable. NEVER USE THIS COMPANY! As a former military, this mover is definitely the worst we have come across. The sad thing is that HomeAdvisor had them as highly rated. They should have negative ratings in BBB as well as HomeAdvisor.

0.50 Loreisha C. Charlotte, NC
5/23/2021

DO NOT USE THIS MOVING COMPANY. The reviews listed here as well as on the BBB website for this company are intentionally misleading as they are trying to drown out the real reputation of the company. To know the truth, please see their reviews on Yelp. I have filed a complaint with the BBB as well as the FMCSA for deceptive business practices. They intentionally leave out information shared during the quote process so they can give surprise charges the day of the moving. For starters, the movers were VERY late the day of the move and on top of that I had to chase down the company to find out when the movers were definitely going to show up. When trying to reach out to my consultant it was shared by the movers that my person was on vacation which after further review of this company and other customers complaints that they experienced the same thing when their move went awry. GM Van Lines is a moving company who had enough scamming sense to have people pad their review scores so they look favorable to potential customers, but they are no better than the other moving broker companies who have the same shady business practices. I am currently awaiting for my case to be resolved and have full intention of pursuing legal action if it is not corrected. Save yourself the headache and do not even bother.

0.50 Nicole L. Douglasville, GA
3/10/2021

If you want your items to arrive a week late, with your boxes and the contents inside WET and many boxes crushed hire this company. AFTER they received my payment they could not care less about anything.

Photos

GM Van Lines, Inc.
8
Movers
3
Rewards
3
out of state move
17
Movers
HA2020
rene
26
GM @ Work
25
Reviews
25
GM @ work

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