GM Van Lines, Inc.

Several smashed boxes, items missing. Broken items and they jacked the price up at the last minute over $2000!! Ladies in the office were very nice but the owner was horrible and rude. The guy moving and packaging myself was very unprofessional. Talked to his girlfriend on FaceTime while she was in bed while I was trying to sign papers and verify things. DO NOT HIRE THIS COMPANY!

On time the guys were fast

They were a day late, due to weather and the inability to drop a previous load.

These guys did a great job on pickup and delivery. No damage to anything!

Bad service. They gave a wrong estimate for the move and charged $3000 higher than the agreed charges.

The contracted employees were great, hardworking. The actual employees and their management were subpar. If a negative rating could be given, they would earn it. I have a 3 story 600 sq ft house. I requested an in-person estimate for a move. I was told the company did not do in-person estimates. My initial contact was Oded Gur. He was told about the issues we had moving from TX to GA 3 yrs ago. He was told an 18 wheeler would not fit due to the turn into my driveway. He was told it would be better to load 26 ft trucks. I requested **whiter glove** treatment, full packing. Oded was told I had a pool table and 65 inches TV that would require third-party handling. He promised that his people could disassemble a pool table and handle taking a large TV from the wall without a problem. Oded was told that I needed to pack in 2 days and leave on the third day. He was also told it was not possible to do a video estimate because of poor internet service in the area. He accepted our old inventory from 3 years ago plus an additional list of items not on the inventory. Oded figured the estimate at 27986lbs. The cost of the pool table and full packing was $22905.34. Since that initial contact I have not heard, been texted, etc from Oded. He does not return calls, emails, or texts. Then the actual moving /packing problem began. Day #1 Two guys, Ian and Niko showed up with a 26 ft truck. When asked about other members of their team, I was told they would be there in about 4 hours. Four hrs later 2 more guys showed up. They quit at 6 pm, loading nothing in the trucks. Day#2 0900HRS Five people showed up to pack, Ian and Niko did not show up till 1000. By 1400HRS the workers were out of packing supplies and boxes. They took the one-loaded truck and said they were going to offload it to an 18 wheeler. Everybody left and did not come back. Day#3 The packers showed up at 0900HRS, still no packing supplies so they started moving things from the upstairs and basement to the main level. 1300HRS Ian and Niko show up with a 26ft truck with packing material. Ian proceeds to tell me that **due to the packing** he would have to go over the inventory and raise the price of the move. He said he had been on the phone the previous evening talking with his boss. I told Ian I had a contract and that the pool table, extra packing, etc. was included in the cost estimate contract. I called his boss, David, and told him that everything Oded had promised was not true, his management was poor, his workers had not been supplied with the needed manpower or the necessary supplies, etc. The topper was watching Ian put untaped plastic dressers, with contents falling out onto the truck, watching as a box fell off a transfer truck and hit the pavement, and, then telling me that it would require another full day to finish packing. Day#4 After canceling and readjusting all our travel plans. Ian and Nikmo show up at 1000HRS while the other packers have been here since 0900HRS. David, their boss, is again unavailable. NEVER USE THIS COMPANY! As a former military, this mover is definitely the worst we have come across. The sad thing is that HomeAdvisor had them as highly rated. They should have negative ratings in BBB as well as HomeAdvisor.

DO NOT USE THIS MOVING COMPANY. The reviews listed here as well as on the BBB website for this company are intentionally misleading as they are trying to drown out the real reputation of the company. To know the truth, please see their reviews on Yelp. I have filed a complaint with the BBB as well as the FMCSA for deceptive business practices. They intentionally leave out information shared during the quote process so they can give surprise charges the day of the moving. For starters, the movers were VERY late the day of the move and on top of that I had to chase down the company to find out when the movers were definitely going to show up. When trying to reach out to my consultant it was shared by the movers that my person was on vacation which after further review of this company and other customers complaints that they experienced the same thing when their move went awry. GM Van Lines is a moving company who had enough scamming sense to have people pad their review scores so they look favorable to potential customers, but they are no better than the other moving broker companies who have the same shady business practices. I am currently awaiting for my case to be resolved and have full intention of pursuing legal action if it is not corrected. Save yourself the headache and do not even bother.

If you want your items to arrive a week late, with your boxes and the contents inside WET and many boxes crushed hire this company. AFTER they received my payment they could not care less about anything.

They did a great job moving my things!

My wife and I are retired from the DoD and have moved many times. GM Van Lines provided one of the best moving experiences from beginning to end. Excellent communication throughout the process and excellent crews at pack out and delivery.