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Floor Coverings International

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10 Years In Business

Company Details

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Contact

12161 Folsom Boulevard, Suite A
Rancho Cordova, CA 95742
http://www.citrusheights.floorcoveringsinternational.com

Hours

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Service Details

    Areas of Expertise

    • All Types of Flooring Install
    • We Provide All Materials
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Warranty Offered

    Ratings

    4.5
    17 Verified Reviews
    • 5
      12
    • 4
      4
    • 3
      0
    • 2
      1
    • 1
      0

    Highly rated for

    • Quality
    • Customer Service
    Showing 1-10 of 17 results
    4.0 Joseph D. Citrus Heights, CA
    11/4/2017

    Excellent service all around. They were in and installed without lots of dust etc. Great value also!

    5.0 Odd J. Fair Oaks, CA
    4/29/2016

    Sales and instal;ling crew was excellent

    Response from Company:

    Thanks so much for the review! We are glad you enjoyed your experience with us, and we hope to work with you again in the future.

    4.5 Jill R. Citrus Heights, CA
    4/28/2016

    My floors look fantastic. the installers were very professional and did a great job. Had a glitch because my floors were uneven and David was great at figuring out a satisfactory solution.

    Response from Company:

    Hi Jill, thank you so much for taking the time to share your feedback. We are very happy you like your new floors and appreciate you working with us throughout the process. We hope to see you again!

    2.0 Davis, CA
    3/16/2016

    The salesman was dishonest, misleading and unreliable

    Response from Company:

    [Consumer name withheld at their request] I appreciate you taking the time to complete this review, and we are disappointed that your experience with us did not meet your expectations; however, we disagree strongly with your comments. Throughout our interactions with thousands of customers, we have never been accused of dishonesty, and we take that claim very seriously. Our information shows that we completed the project at the agreed price and largely within the time-frame we estimated. During the final walk through you repeatedly expressed how happy you were with the final product but that you had some minor concerns with the moldings as some were not a complete match with the floor. I explained that just as there were color variations with some of the boards depending on the cut of wood used to make that particular piece, the same is true for the trim pieces. You also raised issues concerning our communication and whether the moldings were provided by the manufacturer. I listened and responded to each of your concerns, including noting that we had shipped the moldings overnight from the manufacturer at our expense to ensure a timely and convenient project for you. I explained that I was in contact with you every day during the installation and that when we found a problem with your concrete subfloor, we brought it to your attention and repaired it at no additional cost to you. When you pointed out a problem with the baseboards, we showed that it was a curvature in the wall of your home that caused the baseboard to appear warped. When your check was returned for insufficient funds, I worked with you to resolve the issue while absorbing the fee charged by our bank. We tried diligently to resolve all issues that you raised, however that does not appear to have helped with your perception of our service, and for that I apologize.

    5.0 Ada A. Sacramento, CA
    3/15/2016

    Great customer service. The installers were courteous and did a wonderful job.

    Response from Company:

    Thanks so much for the review, Ada. We're thrilled to hear you were pleased with the work on your project and look forward to seeing you again!

    5.0 Denise M. Rocklin, CA
    1/24/2016

    great business my floor looks great very professional explained the complete job had a few areas the needed to be fixed for the floor to be right they did it the job was done on time and they crew are amazing head crew man fermin lopez explained every thing needed when a problem came up and a aprox. cost. I LOVE MY FLOOR THANK YOU FLOOR COVERINS INC> !!!!!! AAAA++++

    Response from Company:

    Thank you for taking the time to review us, Denise! It was a pleasure to complete the project, and we hope to see you again.

    4.5 Sacramento, CA
    6/30/2015

    We absolutely love the luxury vinyl tiles that FCI installed through a large part of our house. Everyone was very professional. Dave, the owner, gave us an estimate that was $600 below another estimate we had. They were also able to do the job much sooner than the other company. The whole crew, led by Joe, was top notch. They worked very diligently, put in long hours, took few breaks, and always cleaned up. One suggestion for Dave would be to include a discussion about the baseboards up front with the customer so they are totally aware what to expect. If they decide to get new baseboards, that way they will know how much that will cost from the beginning. We decided to get new baseboards on about the second day of installation, but didn't find out how much that cost us until the final payment was due. That's why we rated the customer service and value at less than 5 stars.

    Response from Company:

    Hello, Thank you very much for your feedback and we are sorry to hear that you were not completely satisfied with your experience. Customer satisfaction is our highest priority and we hope that showed in the excellent product selection and service from our entire installation crew. We will use your suggestion to improve our services in the future, particularly during the design consultation. Please reach out if you have any other questions or concerns. We thank you for your feedback and we hope we have the opportunity to serve you again.

    4.0 Christine H. Rocklin, CA
    5/9/2015

    Grateful for the company being willing to replace our RV flooring (not many companies are) but could use some practice.

    3.5 Elk Grove, CA
    3/5/2015

    The people were very professional. I did not like that we were not told in advance that we would have to finish up the moldings. Had I know this, I might have done that prior to them installing. I'm 70 and husband is 88. It is too hard for us to do that work on our knees. Also, the installers did not screw in the fixture for the icemaker on our frig and the screw stripped. They brought me something to replace it, but ended up calling a plumber for $150 to fix.

    5.0 Joan C. Citrus Heights, CA
    2/18/2015

    they did a beautiful job, cleaned up after so I didn't have to. The floors are beautiful and job well done. Thank you Sharyl and David and the workers

    Photos

    Floor Coverings International

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