Floor Coverings International

Thanks so much for the review! We are glad you enjoyed your experience with us, and we hope to work with you again in the future.

Hi Jill, thank you so much for taking the time to share your feedback. We are very happy you like your new floors and appreciate you working with us throughout the process. We hope to see you again!

[Consumer name withheld at their request] I appreciate you taking the time to complete this review, and we are disappointed that your experience with us did not meet your expectations; however, we disagree strongly with your comments. Throughout our interactions with thousands of customers, we have never been accused of dishonesty, and we take that claim very seriously. Our information shows that we completed the project at the agreed price and largely within the time-frame we estimated. During the final walk through you repeatedly expressed how happy you were with the final product but that you had some minor concerns with the moldings as some were not a complete match with the floor. I explained that just as there were color variations with some of the boards depending on the cut of wood used to make that particular piece, the same is true for the trim pieces. You also raised issues concerning our communication and whether the moldings were provided by the manufacturer. I listened and responded to each of your concerns, including noting that we had shipped the moldings overnight from the manufacturer at our expense to ensure a timely and convenient project for you. I explained that I was in contact with you every day during the installation and that when we found a problem with your concrete subfloor, we brought it to your attention and repaired it at no additional cost to you. When you pointed out a problem with the baseboards, we showed that it was a curvature in the wall of your home that caused the baseboard to appear warped. When your check was returned for insufficient funds, I worked with you to resolve the issue while absorbing the fee charged by our bank. We tried diligently to resolve all issues that you raised, however that does not appear to have helped with your perception of our service, and for that I apologize.

Thanks so much for the review, Ada. We're thrilled to hear you were pleased with the work on your project and look forward to seeing you again!

Thank you for taking the time to review us, Denise! It was a pleasure to complete the project, and we hope to see you again.

Hello, Thank you very much for your feedback and we are sorry to hear that you were not completely satisfied with your experience. Customer satisfaction is our highest priority and we hope that showed in the excellent product selection and service from our entire installation crew. We will use your suggestion to improve our services in the future, particularly during the design consultation. Please reach out if you have any other questions or concerns. We thank you for your feedback and we hope we have the opportunity to serve you again.